Robert Peregrim Email & Phone Number

Austin, Tx / Remote

Developing and maintaining meaningful relationships with internal customers, ensuring their needs are met, and helping them develop and implement custom solutions/processes.Using PL/SQL to create and maintain company-wide database of global vendor mobile devices, plans, device accessories, and inter-table linkages/dependencies for SaaS platform's end user procurement catalog.Ensuring database integrity and accuracy with pre-push queries, then running daily data push from staging to QA and production environments.Working closely with L2 and L3 Support and Dev teams to identify the root cause of issues, then developing a plan for resolution and participating in pre and post patch testing.Creating, modifying, and troubleshooting client-custom end user email templates using XML, XSLT, and HTML using XMLBlueprint and internal tools.Supporting task automation in multiple platforms via SQL exports/inserts to databases, as well as complex internal platform configuration.Maintaining multi-tiered procurement order routing policies through extract/manipulation/import of configuration files for all clients, company-wide.Subject Matter Expert for supported platforms during cross department projects/meetings/calls.Training new hire Rate Plan Analysts on all aspects of the role as well as onboarding new employees in other departments with presentations on my team's role and how to submit tickets properly for fast, accurate output.Supporting internal customers through Service Now ticketing platform. Assigning, working, and completing items within rigorous SLA - Same day completion on 99% of submitted tasks.

Austin, Tx

Providing customer facing support for assigned clients via phone, email, and weekly meetings.Identifying problem areas and opportunities for application enhancements, submitting use case and mock-ups to development, following enhancement process while updating customer on status, and participating in QA and UAT process.Maintaining per-client custom procurement catalogs in internal mobile device procurement platform including creating and managing custom HTML messaging and configuring complex policy settings.Participating in Quarterly Business Reviews - Preparing slides and presenting data relevant to my role.Presenting topics to Procurement Specialist team during weekly meetings - Solutions to problems I had encountered and opportunities for increased client satisfaction.Training internal and external fulfillment groups to ensure accuracy of client orders.

Austin, Tx

Reviewing incoming Life Insurance applications for document accuracy and inconsistencies with database entries.Assessing applicant medical, occupational, and legal risk.Maintaining constant contact with agent offices for corrections and outstanding case requirements.Issuing eligible life insurance policies.Following up with agent offices to ensure policy quality and timely delivery.Thoroughly documenting and notating permanent case files for posterity.

Associates In Applied Science, Graphic Design

Computer Aided Drafting And Design