Robert Perrie Email & Phone Number

• UAT test planning, analysis, design, implementation, execution and bug reporting, for business system updates and changes.• Supporting managment of Tableau reports for the Customer Services department.• Platform changes for department intranet hub and document storage using SharePoint.• Provide process flows using Visio software.• Supporting the wider business through analysis of requirements and scope in system platform change projects and continuous improvement.• Support for system issues and technical enquiries within Customer Services.• Updating and editing company literature and standard operating procedures.

Milton Keynes, England, United Kingdom

• Testing the development of NHBC's new builder portal platform, for quality assurance.• Use of the Agile methodology to work closely with product owners. scrum masters, developers and test team for development of sofware.• Database analysis for data quality as part of test analysis.• Use of high level SQL for data analysis.• Use of Jira Kanban board for User Story management, test preperation and execution.• Use of APEX development software for bug analysis.

Milton Keynes, England, United Kingdom

• Support the Customer Services department with UAT testing, data and report requests, process reviews and system issues.• Support the NHBC Annual Renewal process, providing data analysis for the Customer Services department and the NHBC Regional Directors team, attending stakeholder meetings and updating supporting literature.• Manage requests for Tableau report requests and changes within Customer Services.• Provide process flows using Visio software.• Provide edited litrature through the use of PDF editor.• Support for system issues and technical enquiries within Customer Services.• UAT testing for system and customer Portal changes.• Working with the NHBC I.T department for system changes, system issues and UAT testing.• Monthly auditing of Customer Service risk assessments and security reviews, to ensure adherance to internal processes, external regulation and external auditing evidence.• Support business process changes through workflow reviews and stakeholder engagement.• Updating and editing company literature and standard operating procedures.• Supporting the Customer Services department by answering customer correspondence and administering builders projects.

Milton Keynes

• Register and administer NHBC building projects and plots through the life of the project and post closure.• Input plot schedules and issue quotes for NHBC warranty.• Register plots for NHBC warranty.• Allocate payments for plot registrations.• Investigate unallocated payments and unpaid invoices.• Issue guide prices for warranty fees and follow up requests.• Work to agreed service levels on work queues.• Respond to customers written, email and telephone correspondence.• Correspond with customers for late payment of warranty.• Support NHBC colleagues from across the business.• Support the NHBC customer contact when required.• look for improvements to processes and ways to add value to service.• Look for opportunities to be commercial when corresponding with customers.• Support customer services with projects and testing of systems.• Report any risk events or data breaches.

Milton Keynes, United Kingdom

• Support builders and developers applying to become registered with NHBC, from initial application up to registration.• Respond to customers telephone, email and written correspondence.• Carry out credit checks.• Risk assessments.• Administer changes to builders and developers business details and status.• Correspond with Insolvency Practitioners for insolvent builders to manage the builder registration and projects.• Review of builder and developer security against their liability.• Review of registered companies for commercial stability.• Cancellations and reinstatments of NHBC company registrations.• Manage the collection and release of security from builders and developers.• Update records to reflect any changes in security arrangements.• Work with NHBC underwriters and senior stakeholders for security decisions and relationship management with builders and developers.• Work with the NHBC legal and Risk departments for contract and risk referrals.• Allocate payments and credits against invoices.• Request payments for outstanding invoices.

Aylesbury

• Issue policy information to policyholders and third parties from telephone, email and written requests. • Update policyholders' personal records. • Record third party correspondence changes on the system.• Use of business policies and procedures.• Use of Continuous improvement for streamlining business procedures.• Review company procedures and correspondence.• Business wide support through secondments, projects and UAT testing.• Helping achieve service level agreements by working to daily targets.• Bank policyholder cheques and prepare cheques for collection.

Aylesbury

• Processing stock for the shop floor, organising stock for returns to suppliers and training temporary staff.

Aylesbury

• Assisting customers on the shop floor, assisting shop floor campaigns, ordering stock and managing the rock and pop section on the shop floor.

Certified Advanced Level Software Tester, Pass

Oracle Cloud Foundation Badge - Infrastructure And Applications

Oracle Apex Foundation Badge

Oracle APEX low-code application development

Data Cloud Warehousing Badge 1

Certified Foundation Level Software Tester And Foundation Level Agile Tester

Nvq Level 3 In Customer Service

European Computer Driving Licence Level One And Two (Microsoft Office)

Gnvq Intermediate Media / Btec Popular Music

Advanced