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Robert P. Email & Phone Number
Associate Director, Patient Services Process Management
at
argenx
1 work email found
@kidneyfund.org
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Associate Director, Patient Services Process Management
Location
Newtown, Pennsylvania, United States
Who is Robert P.? Overview
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Quick answer
Robert P. is listed as Associate Director, Patient Services Process Management at argenx, based in Newtown, Pennsylvania, United States. AeroLeads shows a work email signal at kidneyfund.org and a matched LinkedIn profile for Robert P..
Robert P. previously worked as Associate Director of Patient Support at American Kidney Fund and Associate Director of Data Projects and Reporting at American Kidney Fund. Robert P. holds B.A., History from Dickinson College.
Company email context
Email format at argenx
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*@kidneyfund.org
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AeroLeads found 1 current-domain work email signal for Robert P.. Compare company email patterns before reaching out.
Profile bio
About Robert P.
I am a seasoned professional with extensive experience in program management, process optimization, and customer experience within the healthcare industry. With a strong background in patient support and data analysis, I have demonstrated a consistent track record of driving operational efficiency and enhancing customer satisfaction.As an Associate Director of Patient Support at The American Kidney Fund, I led a team responsible for designing and maintaining a custom CRM tailored for patient assistance programs, serving over 100,000 patients. My initiatives streamlined patient assistance procedures, resulting in a significant reduction in touchpoints and an increase in revenue. Additionally, I managed the distribution of millions of dollars annually for financial patient assistance programs, positively impacting thousands of patients with end-stage renal disease and rare diseases.In previous roles, I excelled in data projects and reporting, leveraging KPIs and predictive analytics to drive process enhancements and cost savings. I have a proven ability to manage cross-functional teams, establish efficient workflows, and implement strategic initiatives to optimize operations.
Listed skills include Research, Microsoft Excel, Microsoft Office, Training, and 46 others.
Current workplace
Robert P.'s current company
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7 roles
Robert P. work experience
A career timeline built from the work history available for this profile.
Associate Director Of Patient Support
Senior Patient Services Director, led strategic oversight of patient assistance programs, ensuring exceptional customer service and compliance with regulatory requirements. Led a team of 20+ staff, streamlining procedures and directing distribution of $350M in patient assistance to 100,000+ patients. Developed SOPs and process improvements for CRM and patient assistance/reimbursement programs, resulting in a 60% reduction in new hire training period. Oversaw cross-functional and highly matrixed teams in change management, annual strategic planning, marketing, and compliance.• Increased PAP/HUB efficiency by 50% and increased patient satisfaction by 20%; orchestrated the implementation of data-driven continuous improvement initiatives. • Eliminated process waste by reviewing and revamping the entire PAP/HUB application process. • Product owner for 4 vendors; overseeing the overhauling of AKF’s custom CRM, Patient Service Marketing/Communications program, and all aspects of AKF’s PAP/HUB compliance program. • Optimized reporting and profitability tracking by designing and enhancing custom CRM systems.
Associate Director Of Data Projects And Reporting
Senior Data and Patient Services Director, focused on expanding communication methods and improving operational efficiency within PAP/HUB Department, engaging 100,000 patients and 20,000 monthly users through an outward facing custom CRM/Patient Portal. Managed a team of 20+, including a 5 member CX team. Responsible for all continuous improvement programs, compliance program management, and patient data analysis.• Decreased communication wait times by 25%; leveraged predictive analytics to improve patient experience and operational efficiency.• Saved $1.3M by implementing a comprehensive compliance program; reducing process and payment waste, while simultaneously optimizing financial accuracy.• Reduced operation costs by 10%; implemented customer service-based cost-saving measures, while maintaining superior customer service standards.
Dec 2021 - May 2023
Associate Director - Customer Experience And Project Management
Senior Customer Experience and Project Management Director, governing a 5 member CX team and responsible for optimizing all aspects of the American Kidney Fund patient journey. Led cross-functional teams to develop company wide marketing/communication strategy, process improvement strategy, CRM continuous improvement programs, and oversaw vender communications/negotiations. • Expanded user base by 110%; spearheaded initiatives that expanded patient accessibility to an outward facing patient portal/CRM.• Increased PAP/HUB productivity by 82%; significantly reduced error rates using Six Sigma techniques, process improvement strategies, revamped patient journey procedures.• Realized $1.9M in lifetime savings; introduced procedural updates, patient portal/CRM enhancements, new training methodologies, resulting in the elimination of seasonal contract work.• Scaled from 60,000 patient applications/year to 100,000+ patient applications/year by slashing application processing time by 66%; reviewed and updated patient application approach by removing unnecessary eligibility policies, resulting in the Patient Services Department’s ability to reallocate staffing resources towards creating a more patient emboldening/centric application process.
Oct 2017 - Dec 2021
Patient Services Program Coordinator
Aug 2013 - Oct 2017
Patient Services Program Associate
Apr 2009 - Aug 2013
Operations Associate
Nov 2007 - Apr 2009
6 education records
Robert P. education
B.A., History
Dickinson College
Six Sigma, Six Sigma Green Belt
Villanova University
Ib Diploma & High School Diploma
American Community School Egham Uk
Education record
St. Mary'S International School
Education record
Shanghai American School
Education record
Hong Kong International School
FAQ
Frequently asked questions about Robert P.
Quick answers generated from the profile data available on this page.
What company does Robert P. work for?
Robert P. works for argenx.
What is Robert P.'s role at argenx?
Robert P. is listed as Associate Director, Patient Services Process Management at argenx.
What is Robert P.'s email address?
AeroLeads has found 1 work email signal at @kidneyfund.org for Robert P. at argenx.
Where is Robert P. based?
Robert P. is based in Newtown, Pennsylvania, United States while working with argenx.
What companies has Robert P. worked for?
Robert P. has worked for Argenx, American Kidney Fund, and Stone Source.
How can I contact Robert P.?
You can use AeroLeads to view verified contact signals for Robert P. at argenx, including work email, phone, and LinkedIn data when available.
What schools did Robert P. attend?
Robert P. holds B.A., History from Dickinson College.
What skills is Robert P. known for?
Robert P. is listed with skills including Research, Microsoft Excel, Microsoft Office, Training, Public Speaking, Leadership, Customer Service, and Account Management.
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