Accomplished leader with over 13 years of experience in technical support, customer service, and project management within dynamic, remote environments. Proven expertise in building and leading high-performing support teams, driving strategic initiatives, and delivering exceptional client experiences. Adept at leveraging data-driven insights to optimize processes, exceed key performance indicators, and foster strong client relationships. Highly skilled in managing global support operations, implementing scalable support solutions, and guiding cross-functional teams to achieve organizational goals. I have a deep understanding of software development and troubleshooting methodologies, which has allowed me to provide technical guidance to my team and solve complex issues efficiently. I have experience in leading training sessions and creating technical documentation, which has contributed to improving the overall performance of the support team.I aim to leverage my experience and skills to drive the support strategy, improve customer satisfaction, and increase the efficiency of the support team. I am committed to building strong relationships with clients and stakeholders and fostering a culture of continuous improvement within the support organization.I enjoy outdoor activities, including golf, and also love weightlifting! I am currently really terrible at golf but getting better all the time. Living in FL gives me the opportunity to play year-round, so I am continuously improving, like with everything in life.
Listed skills include Sql, Troubleshooting, Programming, Customer Service, and 8 others.