Rob Pini Email & Phone Number

Wesley Chapel, Fl, Us

Led and managed a team of Level 2 and 3 Support Programmers, ensuring cohesive collaboration and efficient resolution of customer issues.Coordinated and executed comprehensive training programs covering various products and technologies to enhance team proficiency and effectiveness.Successfully deescalated conflicts with dissatisfied customers, employing strong communication and problem-solving skills to ensure their satisfaction and retention.Directed day-to-day and long-term project and staff activities, effectively managing a diverse workload to prioritize customer satisfaction and team productivity.Implemented strategies to ensure manageable workloads for the entire team and timely responses to customer inquiries, optimizing operational efficiency.Proactively addressed challenging issues by taking ownership or escalating as necessary, facilitating prompt resolution and maintaining customer confidence.Balanced support tasks among established product experts and provided opportunities for skill development through training initiatives.Initiated and refined support processes and procedures to enhance efficiency and effectiveness, driving continuous improvement and customer satisfaction.Maintained ongoing Support Programmer responsibilities while overseeing team operations, demonstrating a commitment to excellence and leading by example.

Provided expert programming support for hospital integration initiatives, encompassing interface software, engines, scripts, and scripting tools, ensuring seamless integration and functionality.Cultivated and nurtured positive and effective relationships with a diverse range of internal and external stakeholders, spanning various organizational levels, fostering collaboration and enhancing customer satisfaction.Maintained regular and constructive communication with stakeholders at all levels, including C-level executives and end-user customers, to address concerns, provide updates, and ensure alignment with organizational objectives.Successfully managed a large and varied workload, employing effective prioritization and time management skills to meet project deadlines and exceed customer expectations.Collaborated cross-functionally to identify integration requirements and develop tailored solutions that met the unique needs of healthcare environments, driving operational efficiency and improving patient care outcomes.Acted as a trusted advisor to internal and external customers, offering expert guidance and support to navigate complex integration challenges and optimize system performance.Proactively identified opportunities for process improvement and efficiency gains, driving continuous enhancement of integration capabilities and customer satisfaction.Maintained up-to-date knowledge of industry trends and best practices in hospital integration, ensuring the delivery of cutting-edge solutions and services to customers.

Framingham, Ma

Spearheaded the development and support of software tailored for the Imaging and Therapeutic Services module, ensuring optimal functionality and performance to meet the specialized needs of healthcare providers.Orchestrated the seamless coordination and delivery of software upgrades to the company's latest platform, driving enhanced efficiency, scalability, and user experience.Leveraged advanced troubleshooting skills to identify and resolve issues promptly, implementing software patches to maintain system integrity and minimize disruption to operations.

Provided exceptional customer serviceTransported clients in a safe, professional, and timely mannerOver 25,000 hours of safe driving

Telephone collection of overdue credit card accountsSkip-Trace or find people who have moved or are hiding

Retail sales in the Hunting, Fishing, and Camping Department.

Msm, Information Technology Management, 3.96 Gpa

Certificates: Database Management, Systems Analysis and Integration, Networking and Telecommunications

Bsba, Information Technology, Gpa: 3.89

Activities and Societies: Information Technology Club, Adult Learners ClubCertificates: Project Planning, Basics of Accounting.

As, Computer Programming, Gpa: 3.95