Robert Plate Email & Phone Number

Auburn, Wa, Us

Plano, Texas, Us

Instrumental in leading and executing wide range of projects and contracts for more than 2.4k enterprise and strategic accounts with $300+ million in revenue. Provide hands-on support in delivering maintenance and support services to UCC, Contact Center, Professional Services, Staff Augmentation and Infrastructure project-based clients. Lead eight direct reports, including four Directors of Operations, Director of PMO, Sr. Director of Strategic Accounts, Director of Quality Management, and business analyst. Contribute efforts towards achieving and exceeding annual revenue and margin goals as well as accomplishing operational excellence and efficiencies. Manage cross-functional teams, including resource management, project management, field delivery, and operations. Assess performance of team members, identify skills gaps, evaluate training needs, and deliver effective training to maximize productivity and efficiency.

Plano, Texas, Us

Leader of entire P&L responsibility for 775 of the 800 largest accounts worth $200 million along with 600 employees across North America. Played a key role in meeting annual goals for revenue, margin, operating expenses, and EBITDA, as well as improving customer experience and NPS scores. Administered seven direct reports, including Director of Sales, Director of Engineering, Director of Project Management, and three regional Directors of Operations. Directed cross-functional teams, including sales, pre-sales and solutions engineering, maintenance retention, resource management, project management, and field delivery and operations. Prepared schedules, assigned duties and targets, identified underperforming individuals, and created and maintained a productive working ambiance to retain top talents.

Plano, Texas, Us

Served as a Regional Leader to manage full P&L responsibility for 23 Western states and 300 employees with $175 million in annual revenues; oversaw service operations by leading 12 cross-functional direct reports with a goal to exceed customer expectations and meet internal / external SLAs. Streamlined service operations in alignment with company objectives by orchestrating and executing continuous improvement strategies, business plans, and processes. Enhanced efficiency and competitiveness of the organization by leading organizational change initiatives and developing strategic and tactical plans.

Plano, Texas, Us

Managed overall branch operations, including sales, engineering, implementation, and support resources for the customer base across Minnesota, Iowa, Nebraska, South Dakota, Wisconsin, and Illinois. Supervised financial performance of number of geographies to oversee forecasting and eliminate redundant costs, while leading 14 direct reports.

Plano, Texas, Us

Led overall operations and support resources for the large customer base across number of states, including Minnesota, Iowa, Nebraska, North Dakota, South Dakota, Wisconsin, and Illinois, while managing nine cross-functional direct reports. Engaged team members to deliver contracts on services sold to clients.

Plano, Texas, Us

Created first regional PMO for central and mid-west states, responsible for all project based contracts and large billable services. Launched professional training and PMP boot camps to expand and promote professional services.

Leader brought in to assist the launch of start up Iowa Telecom purchase of GTE properties in Iowa to include rollout of home and business based internet access and audit of all circuit invoicing and billing.

Increasing roles of responsibility starting in the technical deployment of large voice communications systems, project management and overall operations management.