Principle Customer Support Engineer for advanced technologies in the world of application security and loving it. I have been in the cyber security field for many years now. I am the subject matter expert on my team for Software Composition Analysis (SCA). I have a high level of knowledge in third party code scanning as well as first party code scanning for flaws as well (Static). I am a positive and innovative thinker with a lot of drive and passion. I believe that being empathetic to the customer’s needs is the most important trait as a Support rep and that there is always an opportunity to learn more and grow stronger. Like Mr. Gates said, "your most unhappy customers are your greatest source for learning."