Robert Poling Email & Phone Number

Dayton, Ohio, United States

Fairborn, Ohio, United States

• Maintains the church IT infrastructure, including network, phone system, servers, Google Workspace,backups, and workstations• Makes recommendations to church management team for improvements & upgrades• Assists with audio/visual projects & acts as primary resource for pastors to find volunteers for running service YouTube streams & running PowerPoint slides for services

Dayton, Ohio, United States

I build custom PCs to fit customers' needs for gaming, creative work, and general purpose computing.

Beavercreek, Ohio, United States

• Provides technical support & customer service for client base including end user, network, server, andconsulting services• Acts as dedicated onsite support resource for two clients• Maintains backups of client servers, workstations, and cloud services (M365)• Manages patching for client servers• Works with vendors to solve larger issues• Sets up and installs IT equipment for clients, including desktops, laptops, servers, and networkingequipment• Manages Microsoft 365 migration projects for multiple clients, moving on-premise AD & file storageinto Microsoft 365 utilizing Azure, Entra ID, Intune, Sharepoint, and Teams• Handles onboarding for new clients, including documentation, inventory of equipment, installingmonitoring software & EDR, and providing consulting services for IT initiatives

Fairborn, Ohio

-Responsible for administering, maintaining, monitoring, troubleshooting, deploying, and upgrading corporate network, servers, and end user equipment across 18 stores and corporate office/distribution center-Responsible for designing network infrastructure-Responsible for tier 2 help desk support for network, servers, and end user equipment-Makes recommendations to upper management for network & systems upgrades and processes-Responsible for administering various cloud services and local applications such as Active Directory, DNS, DHCP, Hyper-V, Print Services, File Services, Microsoft 365, Meraki MX Firewalls, Meraki Systems Manager, Aruba Central, PDQ Inventory/Deploy-Utilized Powershell and AutoHotKey to automate repetitive or unattended processes-Maintains inventory of end user IT equipment-Through various initiatives over a period of 4 years, saved company over $500,000-Circle of Excellence Honoree 2021- Received award given to top performers in the company and recognized as one of only 6 non-sales associates.

Fairborn, Ohio

-Receive service requests for computers, monitors, printers, and various other technologies at the Morris and Ashley furniture stores located in the Dayton, Cincinnati, and Columbus markets and resolve these issues so employees can utilize IT resources to perform job-related tasks effectively.-Troubleshoot hardware, software, and network issues.-Keep software up-to-date with patch management application -Perform routine preventative maintenance on computers company-wide to ensure they run smoothly.-Set up and configure hardware and software for users, including PCs, laptops, printers, smartphones, and tablets.-Maintain accurate inventory of company IT assets.-Created a custom Windows 7 image for company-wide deployment.

Dayton, Ohio

-Supervised a team of two to five student workers in the Sinclair campus computer labs, assisting them with any problems they were not able to solve and also helped them deal with difficult patrons. -Worked at the front desk in the labs as the first line of contact for most students and staff. -Helped patrons with a variety of software and hardware issues, as well as assisting them in borrowing and checking out library and computer materials. -Documented and reported issues in the labs to both the Lab Coordinator and the IT Help Desk. -Maintained proficiency with Microsoft Office and Microsoft Windows to ensure support for students' technology based learning was current. -Assisted in the identification of needs for new services or resources based on my in-depth knowledge of activities, utilization, and student and faculty user requirements. -Created documentation for the campus computer labs. This documentation consisted of both original content and existing content which required updating.

Dayton, Ohio

-Assisted students and faculty in the utilization of the resources available to them in the campus computer labs, most frequently with Microsoft Office programs, especially Word, PowerPoint, and Excel.-Helped with any technical issues that arose in the labs, especially printing problems and operating system issues with Windows XP and 7. -Cleaned and sanitized a portion of the computer stations in the lab each day to ensure all were cleaned at least once per week.

Bachelor Of Science (B.S.), Management Information Systems, 3.941

Activities and Societies: MIS Club

Associate Of Applied Science (A.A.S.), Computer Information Systems - Network Engineering, 3.919

Graduated summa cum laude and made the Dean's List every quarter attended.

Computer Engineering