Performed and managed quality assurance testing of e-learning products across all aspects of design and development, as well as instructional design, graphics design, multimedia production, research and development, deployment, automation, and technical support.Being a detail-oriented, logical, precise, and dedicated individual, achieved top ratings in customer feedback by implementing a rigorous QA process for developing, testing, and deploying products.Designed and created e-learning courses using the Adobe Master Collection Suite, including Flash (with ActionScript 2/3), Captivate, Dreamweaver, PhotoShop, Premiere, and After Effects, as well as Adobe RoboHelp and FrameMaker (with DITA).Provided technical support and consultation on SCORM 1.2/2004 development, Learning Management Systems (SumTotal and SkillPort), template creation, and troubleshooting various ad hoc technical issues.Increased efficiency by creating tools to automate management activities using QuickTest Professional and Visual Basic for Applications.Reduced cost and time by automating the e-learning deployment process using QuickTest Professional.

Increased team effectiveness by designing and delivering technical training to IT staff at HSBC on QuickTest Professional (Fundamentals and Advanced), Mercury (HP) Quality Center, IBM Rational Rose, and IBM WebSphere Application Development.Designed and developed a training needs analysis system using IBM Domino with LotusScript.

Mitigated software security breaches at HSBC by performing application penetration tests, application vulnerability assessment scans, and risk assessment reviews.

Increased software development efficiency and quality by developing software solutions to organize, automate and streamline many aspects of HSBC software development and testing using Lotus Notes Domino, QuickTest Professional, and Visual Basic for Applications.