Robert Primmar Email & Phone Number

Utica-Rome Area

Woodstock, Georgia, United States

• Managed server migrations, office 365 migrations,cloud service migrations, office moves, onbording of new clients and network setups including firewalls and switches• Led change management meetings to improve quality in execution, documentation andcommunication of changes throughout the organization• Assessed project risks and issues and provide solutions where applicable• Completed postmortem project reviews to improve quality in execution of similar project types

• Work with sales team to discuss project scope• Project planning• Migrations to office 365• Onboarding of new clients• Firewall setup and configuration• ISP switchovers• Server migrations• Third-party software upgrades• Third-party software setup• Work with vendors as a liaison• New business network setup• Manage disconnect/reconnect of computers for office relocations• Participate in an on-call manager rotation• Answering help desk overflow calls• Backup dedicated on-site engineer for some clients

• Provide on-site support• Dedicated on-site engineer for some clients• Work with Sr. level engineers as a team to resolve complex or emergency issues such as work stoppage.• Issue tickets and determine priority of issue• Setup new users on their first day of work PC ,Mobile and Desk phone• Work with vendors as a liaison to expedite issues• Active Directory, Exchange and 365 User creation and support• Create VPN and port forwarding for remote users• Troubleshoot and resolve PC, server and network issues in a timely manner• Able to resolve most issues without escalation• Excellent soft skills. Speak well on the phone.• Participated in an on-call rotation

• Answering help desk calls• On-site visits to clients• Active Directory configuration• Creating and managing distribution groups• Support for Microsoft products• Support for third-party applications• Server and desktop troubleshooting• Configuration of computers and servers• Training and managing help desk interns• Reviewing error logs for servers• Managing server backups