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Increasing Labor Efficiency | Helping Employees Get More Done | Delivering SavingsAutomating and improving business processes using Robotic Process Automation (RPA), Scripting, and generative AI (ChatGPT) to reduce operating costs. Improving employee satisfaction by Improving UX/UI experiences in internal software and tooling, reducing incidence of tedious repetitive tasks, and consistently communicating with business users while being open to feedback. Improving customer satisfaction by Increasing the speed, accuracy, and level of detail that the business can effectively communicate with while decreasing procedural errors in business processes.Robotic Process Automation | Node.js | UiPath | Generative AI | ChatGPT | Power Automate | Azure | Salesforce | Git | VB.Net | SQL | JavaScript | KnockoutJS | PHP | Laravel | HTML/CSS | Agile | Tableau | Java | Automated Testing | C#RPA Business Analysis: I have worked with SMEs (Subject Matter Experts) in many levels of seniority and in many lines of business. I have worked with accountants, customer support reps, VPs, and middle managers to understand business needs and get buy-in for process improvement. I am experienced in carefully guiding conversations to quickly and efficiently understand business needs. I have estimated project costs/savings and presented business cases to upper-level management. I have experience generating and viewing reports using tools such as Tableau and Salesforce to gain insights into potential business savings.RPA Development and Software Development:I have created RPA automations in Microsoft Power Automate, UiPath, Salesforce (Flows and Apex), Node.js, batch, bash, C#, and Python. I have experience creating browser extensions, PHP web servers (including Laravel), JavaScript/HTML/CSS front ends, and general enterprise applications. The languages I have used most regularly are C#, JavaScript, and SQL. I am experienced working in a collaborative development setting using tools like Jira for agile development and git for version control. I am also experienced developing things alone from start to finish without assistance.ChatGPT/Generative AI:I have developed internally facing chat assistants using ChatGPT. I have experimented extensively with the technology in my off time. I believe ChatGPT is going to fundamentally change the way many businesses operate in the next ten years.
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Software DeveloperNcr CorporationHouston, Tx, Us -
Automation Solution Architect / Rpa Developer / Business AnalystNcr Corporation Nov 2016 - PresentAtlanta, Georgia, Us- Saved $124,000 in annual labor costs by proposing and developing a browser extension to streamline support case creation, data entry, and closure processes- Saved $65,000 in annual labor costs by proposing and developing batch scripts to automate previously manual and occasionally error prone support processes- Saved $85,000 in annual labor costs by creating batch and Node.js scripts which automated administrative Salesforce processes using the command line interface (CLI)- Automated countless reporting and administrative tasks using Salesforce, Power Automate, Tableau, ChatGPT, and other RPA tools, vastly improving data availability for business analysis and management purposes- Designed a comprehensive plan for business processes to be transitioned from one support platform (NEOS) to another (Salesforce). Implementation of the plan was one of the smoothest transitions that the company had seen. Consultants informed us that we were the most prepared clients they had ever worked with. -
Project LeadMerchant Card Solutions May 2014 - Jul 2016- Advised customers on optimal Point of Sale systems to best meet their business needs and improve processes- Utilized tools such as Azure to deploy software internally and ensure smooth business operations. Successfully recovered from a ransomware attack by limiting damage to one machine and less than 30 minutes of labor lost- Worked closely with end users while preparing their Point of Sale systems, performing on-site installation, and providing extensive end user training- Diagnosed and troubleshot complex tech support issues with solutions that eluded other team members
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Front End Web DeveloperSecurechecks Feb 2016 - Jun 2016- Performed contracted work for an established, successful business- Maintained ASP, HTML, CSS, Javascript, and SQL code to resolve bugs and extend functionality- Significantly improved querying of quantity discounts, selection of custom quantities, and transparency of bulk discounts
Robert Roy Skills
Robert Roy Education Details
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University Of HoustonComputer Science -
San Jacinto CollegeGeneral
Frequently Asked Questions about Robert Roy
What company does Robert Roy work for?
Robert Roy works for Ncr Corporation
What is Robert Roy's role at the current company?
Robert Roy's current role is Software Developer.
What is Robert Roy's email address?
Robert Roy's email address is ro****@****ive.com
What schools did Robert Roy attend?
Robert Roy attended University Of Houston, San Jacinto College.
What skills is Robert Roy known for?
Robert Roy has skills like Sql, Mysql, Javascript, Java, Html, Php, Git, Active Server Pages, Visual Basic .net, Html5, Knockoutjs, Javaserver Pages.
Who are Robert Roy's colleagues?
Robert Roy's colleagues are Braeden S. Holden, Urjeet Vansadia, Neil Murphy, Vaijayanthimala Vaijayanthimala, Kunal Dalvi, Nikola Radivojević, Tim Battle.
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