Rob Purnell Email & Phone Number

Edmonton, Alberta, Canada

Toronto, Ontario, Canada

Mens Formalwear, Shoes and Accessories

London, Ontario

Cardiff, United Kingdom

• Managing complaint resolution across customer touch points, supporting Leadership teamwith complex complaints with advice and administrative support.
• Advising and processing JL services (e.g. Partnership Card) to ensure we hit our store targets.Promoting internal services to customers through training and project managing marketingcampaigns.
• Up selling and advising customers of our Gift List service, internally and at external weddingfairs. Creating a team of GL champions to facilitate this and provide customers with apersonal shopping experience to.
• Managing the implementation of new procedures within the store to ensure compliance andmaximise profit within our co-owned business.
• Representing the John Lewis Partnership to internal and external stakeholders consistentlydemonstrating accountability and professionalism.
• Store champion for implementing and large L&D investment for staff training on our KeyHome services. Delivered training to Partners and completed observations to confirmunderstating.

Cardiff, United Kingdom

• Advised customers on the various products we sell, managing a large team duringmanagement absence and maintaining goal-orientated atmosphere within the team.
• Driving sales through commercial comparison measures with competitors.
• Setting and maintaining merchandising techniques/standards to a high level.

• Reviewing articles of association for Corporate Partner summarising noteworthy points.
• Researching CSR documents for a Partner for a new client. Sat in on client call requesting advice and prepared some research on Judicial Review for an Associate preparing advice for the client.
• Researching and producing notes on insolvency procedures for Associates preparing advice to a client bringing action against a party who had filed for insolvency.
• Proof reading and amending internal guidance put together by a Commercial Associate based on a new EU Directive to give guidance on business practices.

Newport, United Kingdom

• Managed a team of 6 being a key holder on weekends and was responsible for open and closing the Centre. Completing cashing up procedures and audits.
• Ensuring smooth operation of the Centre throughout the day, supporting management with procedural queries and dealing with complaints.
• Conducting reviews of employee performance, monitoring attendance and implementing necessary measures and altering employee records as necessary.

Bachelor Of Laws (Ll.B.), Law

Criminal law, Law of Contract, Legal Foundations, Public Law, Law of Tort, Land Law, Insurance Law, Commercial Law, Labour Law, Law of.

As/A2, Law, Business Studies, Welsh Baccalaureate, Mathematics, Modern History, A, B, A, B