Robert Quan Email & Phone Number

Fullerton, CA, US

California, 94086, US

Let’s elevate the way you promote, collect, track, and measure your omnichannel marketing strategy and fill your pipeline with clear, complete, and actionable leads. Lighter, faster, smoother, and together.

California, 94086, US

As a Mktg Ops Mgr, I am well-integrated w/ commercial stakeholders to enable events planning, form design, customer data tracking, campaign management, and downstream customer ROI reporting. I also led the vendor assessment, selection, onboarding, detailed task configuration, and change management of a best-in-class data hygiene/enrichment tool to cleanse.

Los Angeles, CA, US

To inform our client's restaurant expansion strategy, I led the design and analysis of a nationally-distributed conjoint survey to assess consumer attitudes toward dining. I leveraged k-means analysis on the output to segment customer groups and provide a recommendation to leadership.

California, 94086, US

I evaluated current-state lead management practices using a LEAN 6-SIGMA approach. I leveraged in-house and 3rd-party data to build a regression-based lead-scoring model with qualitative input from commercial stakeholders. This resulted in a recommendation to implement lead scoring to predict the customers' future success. I also organized virtual events.

Evanston, IL, US

In this role, I leveraged my core skillset to demonstrate heightened analyses, leadership, and cross-functional collaboration on key process and tool upgrades. Key initiatives include directing the end-end transition from a client's sunsetting legacy portal to our new in-house solution (+20% speed-to-publish), introducing a cloud-based tool to streamline.

Evanston, IL, US

As the liaison between 30+ sales-ops clients (spanning ~1800 biotech sales reps) and our New-Delhi based offshore team for all things incentive comp, I developed a knack for process improvement, QA/QC, and stakeholder management. My teams set the benchmark in quality by delivering ~99.9% payout accuracy (~$15-18 MM per quarter) and 100% p-club accuracy for.

Prior to joining ZS, I held a brief 3-month internship at Wellmet International, a family-business specializing in the import and export of Titanium sponge products. At Wellmet, I managed day-to-day warehouse duties and engaged in an audit of a key Titanium supplier in GuiZhou, China.

Paris, France, FR

At Capgemini, I gained exposure to multiple industries before eventually specializing in the automotive retail and service sectors. Rotating between PMO and Business Analyst roles, I developed key skills including process flow diagrams, facilitating workshops, and conducting requirements gathering interviews.

Cincinnati, OH, US

During my 2nd summer internship with GE, I was stationed in the Shaft Cell of Evendale's engine manufacturing plant. My day-to-day included working with union employees to move inventory and mining historical machine-shop data for insights. The latter excercise culminated in the development of an excel-based tracking tool that predicted 'out-the-shop'.

Cincinnati, OH, US

Throughout the summer, I managed communications with 430+ suppliers to renew both C56 certification and Proprietary Information Agreements (PIAs). By end of internship, over 99% of the agreements requested had been secured, leading to streamlined business negotiation with core suppliers heading into the new fiscal year.

Master Of Business Administration - Mba

Bachelor Of Science (B.S.), Materials Science & Engineering / Economics

Certificate, Chinese Language & Political Economy