Manager, Software Engineering
CurrentManager of software engineering for the InterAction Large Law CRM software suite. - Manage a team of database engineers, systems (DevOps) engineers, test analysts, and automated test engineers - Managed a team of technical writers - 97 score on Management Effectiveness Index - Provide evaluations, performance improvement plans, review of deliverables and strategic direction - Responsible for cloud cost management – kept costs flat to budget in 2024 while onboarding new customers and adding test environments - Responsible for software and tool budgeting and procurement – Reduced software costs by 11% in 2024 - Product Owner for the install engineering team, infrastructure team, and platform team - Defined technical direction for infrastructure and platform teams, managed roadmap, backlog, and deliverables - Responsible for asset provisioning for internal teams in sales, training, support, testing and development using Microsoft Azure, AWS and Skytap Cloud - Team lead for Microsoft partnership - 89% score on Microsoft Well Archicted Reliability Assessment (WARA) for InterAction+ SaaS solution - Lead vendor management (domestic and offshore) for test and systems engineers - Held the role of Scrum Master for multiple scrum teams - Led Sprint Reviews for 80+ stakeholders and 16 scrum teams - Responsible for setting, tracking and reporting quality metrics - Determine Release Readiness and present predictive analytics, risk analysis, and mitigation for Go/No Go decisions - Manage reliability, availability and performance (RAP) for SaaS product - Experience with security assessments (CSAQ) and SOC2 compliance audits - Created test strategy for manual, automated, and performance testing - Oversaw shift-left quality initiative to improve testing processes and get to DORA elite status - Oversee the migration of on-premise CRM solution to hybrid and cloud-based offering
