Rob Rathwell, Fcxp (Cx-I) Email & Phone Number

Ottawa, On, Ca

Quebec City, Quebec, Ca

Ottawa, Ontario, Ca

The Global Customer Success team establishes and builds on value added relationships with our customers. The team, which includes Customer Experience, Solution Performance, Renewals and the Kinaxis Center of Excellence, provides both proactive and progressive leadership on customer experiences and solutions. As the owners of the customer journey, we engage in all aspects of our customer's business transformation, from discovery to growth, from innovation to mission critical. In collaboration with cross-functional internal teams, we partner to promote value, expansion and loyalty; optimization, adoption and efficiency.

Ottawa, Ontario, Ca

Ottawa, Ontario, Ca

Defining, implementing and optimizing people, process and technology across the global organization to ensure the continuous delivery of customer value.

Ottawa, Ontario, Ca

As a member of the ProfessionalServices leadership team, collaborate with customers to identify, design and implement Supply Chain Management software solutions that meet customers’ business and technical needs.

Ottawa, Ontario, Ca

Ottawa, Ontario, Ca

Manage the cross-functional planning and execution of new product developments, integrating multiple SW and HW platforms.Establish, and synchronize the delivery of, the product road map that drives the corporation’s resource, expense and capital budget planning. Directly responsible for the resourcing, ongoing performance management and professional development of the project management team for March Networks, a market leader in the video surveillance industry.

Ottawa, Ontario, Ca

Established project scope, budget and delivery schedules for concurrently running, complex, end to end solution based projects, integrating multiple SW, HW and FW elements. Accountable for the planning, execution and delivery of all corporate requirements from concept to end of life, including, but not limited to, business case development, SW and FW feature development, HW development, 3rd party integrations, marketing, operations and manufacturing, ODM partnerships, professional services and training.

The Kanata Little League Baseball Association is a non-profit membership organization that operates a baseball program for children ages 5 to 18 in the Kanata (a suburb of Ottawa, Ontario) area.Part of Ontario District 2 of Little League Canada, our league includes the communities of Kanata, Stittsville, Richmond and Munster Hamlet.A board of 25 oversees the play of over 400 players with the mandate:"To Promote Little League Baseball in the Kanata area by instilling the values of honesty, fair play and sportsmanship".

Espoo, Southern Finland, Fi

Planned and managed project activities with a diverse, cross functional team spanning R&D, Engineering, Operations, Product Management, Contract Manufacturers, and critical external suppliers. Managed the business relationship and subsequent on time delivery of product to customers via a split supply chain with multiple, global, Tier 1 contract manufacturers. Spearheaded project to move to lean manufacturing model (inventory and liability reductions), while maintaining critical delivery schedule of quarterly multi-million dollar run rate business. Analyzed and forecast product cost, and impacts on margin and revenue as Business Case input to senior executives. Led regular program reviews with functional primes and senior executive team to review progress and priorities tactically, as well as to propose, execute and deliver on strategic long term improvements.

Espoo, Southern Finland, Fi

Concurrently led cross functional, cross divisional, multi-site project teams for product development projects delivered by the global Research and Development team. Identified key dependencies, established project schedules, forecast and controlled budgets, approved changes of scope, resolved resource conflicts, maximized cross-functional efficiencies and managed deliverables through all phases of the project lifecycle. Accountable for on-time, on budget delivery of the project through as well as variance control and management at all project gate reviews. Succeeded in ongoing negotiations with all stakeholders to ensure that all legal, business and customer requirements were met. Consistently delivered to plan in challenging time frames and environments