Teaching vocabulary, pronunciation, grammar, and various conversational topics

Scheduling classes for teachers, reviewing weekly teacher reports and student feedback.

Labeling invoices, entering and confirming data via Excel spreadsheet, labeling disputes, and corresponding with the head of the department.

Assisted in the scripting, testing, and revising the procedures for an public outreach program that originated on social media, the leads would fill out a survey, confirming that they wish to be contacted with information, and then I would call them. I would call leads anywhere in the United States or The United Kingdom. While assisting leads I would locate trainings for them to become certified instructors, answer questions about the program, routines, or company. Additionally I would adhere to the Telecommunications Protection Act and HIPAA as needed.

Utilizing several different resources I would oversee more than 200 files a day to locate and contact clients with the purpose of resolving existing issues, I learned to use Nexus Lexus to verify crucial and sensitive information. Additionally I learned to read full credit reports and use CUBS to organize the information obtained and contact the client, I would meet with my team regularly to discuss new strategies and handle accounts from all over the country.

I was assigned to a health insurance company where I became HIPAA certified, assisted members with billing, explanation of benefits, claims, setting up a web portal, and finding a provider, often I would not only identify providers in the area, but also get directs for the member and speak to the provider to confirm that the member is insured. I did all of this by navigating a massive system comprised of members from all over the United States and would also refer to a list of the enormous list of medications covered by this specific company for every medical purpose.

I kept records of billing, repairs, and special orders; I filled out and organized these records, as well as contacting customers when their order or repair was complete, I also personally accounted for inventory and recorded sales for the sales team and played a crucial role in resolving issues between staff and clients.

I assisted customers with purchases and locating items as well as the bakery with putting away incoming inventory.

I assisted customers with finding and purchasing items, I unloaded trucks, covered for the electronics team, retrieved supplies for Starbucks as well as changing the syrup for drinks, I stocked shelves for every department and organized them daily.