Robert Reinke Jr. Email & Phone Number

Austin, Tx, Us

Austin, Texas Metropolitan Area

• Provide technical support of specialized systems and product applications including troubleshooting of software-driven electronics, provisioning of communication system infrastructure, and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25, and data infrastructure.• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis, documentation of results, and implementation of upgrades.• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades, or support issues.• Identify and solve customer problems quickly during stressful situations and stay familiar with the latest technologies and troubleshooting techniques.• Team with engineering, project management, and sales personnel to develop creative solutions to exceed customer expectations and ensure accurate product delivery and support.

Maynard, Massachusetts, United States

• Advise and assist Federal, State, Local, Tribal, and Territorial (FSLTT) partners by participating in SIEC and SCIP meetings and workgroups, communications training, and disaster response.• Coordinated efforts for long-range plans, goals, policies and objectives to improve incident response interoperable emergency communications capabilities through the Region I Regional Emergency Communications Coordination Working Group (RECCWG).• Regional lead for procurement, programming, staging, and final installation of telecommunications equipment to include subscribers, base radios, consoles, comparators, filters, and antennas.• Conducted all phases of design, procurement, installation, programming, maintenance, and training of a system to support Federal responders in Region I connecting all State Emergency Operations Centers (SEOCs) in Region 1 via national interoperability frequencies (Region 1 IR Network).• Project Manager for the Region I effort to renovate and update the Federal Regional Center (FRC) Communications Center, RF tower upgrade projects, and telecommunications infrastructure upgrades.• Programming, bench testing, and final installation of telecommunications equipment to include repeaters, mobiles, portables, consolettes, comparators, desksets, duplexers, etc.• Experience with end to end TCP/IP design, procurement, programming, and installations to include Cisco routers and switches, FortiNet firewalls, TFTP servers, VPN configuration, and remote access capabilities.• Provides Federal, State, Local, and Tribal emergency communications coordination in support of emergency management and public safety personnel.• Project Manager and telecommunications lead for the Federal Regional Center (FRC) Communications Center remodel project.• Serve as a subject matter expert to senior leadership on a range of telecommunications and interoperability best practices, architectures, solutions, and technologies.

Massachusetts

• Experience in providing Tier I and II IT and RF support. • System Administrator for enterprise level DoD network. • Federal acquisition experience as a Contracting Officer Representative (COR) CONUS and OCONUS (Level II). • Provided user training, cyber security mandatory training, and tracked expiration dates for enterprise account requirements. • Help Desk customer support for hardware, network, software, and enterprise issues. • Experience with creating, submitting, resolving, and tracking help desk tickets in an enterprise environment via phone, email, ticketing system, and in-person. • Help Desk team supervisor and ticket escalation management. • Tracked metrics on trouble ticket submittals, trends, completion rates, and coordinated with other sections for support as needed. • Supervised a battalion communications section on battlefield automation systems to include RF and IT systems. Managed wireless network for digital artillery firing system that includes laptops, hand-held units, radios, and unit tracking systems. • Information Management Officer (IMO) for a base support group of 50 NATO personnel in Kabul, Afghanistan. • Managed and maintained the Armed Forces Network and hardware on Camp Eggers. • Developed, implemented, and rehearsed COOP communications satellite IP solution for management staff.

Hanscom Afb, Ma

• Coordinated with vendors for product purchases, equipment repairs, equipment installation, IP network design, and development of future network upgrades. • Maintained wireless IP network connection to National Guard Bureau via HF radio for state operations center. • Coordinated with network operations team and circuit providers to ensure connectivity to all critical locations. • COMSEC account manager, custodian, and courier (SECRET). • Federal acquisition manager for contracting to update RoIP infrastructure in 51 locations. • Developed SOP for frequency utilization and equipment requests for tactical communications support for all units. • Continually tested and maintained the MAARNG RoIP system that included 52 sites and more than 200 portable radios. • Provided technical level expertise of analog and digital wireless networks for tactical units.

Framingham, Ma

• Manager for 9 site statewide RoIP LMR system that supports critical emergency management response efforts.• Assists local, state, and federal partners with troubleshooting of shared backhaul and interoperability resources.• Project manager for statewide RoIP system upgrade project.• Maintained inventory and records for all MEMA communications equipment for over 500 telecommunications devices. Deployed appropriate communications equipment to personnel in support of operations.• Develops plans and specifications for RoIP systems, infrastructure, equipment and other electronic devices for installation, repair, and/or maintenance contract bids; receives bids and recommends award of the bid.• Provided telecommunications support for data, cellular, VoIP, LMR, SATCOM.• Provide training to users and setup personnel of communications equipment.• Advisor to state and local public safety departments on continuity of operations during communications infrastructure upgrades and disasters and public sector circuitry issues.• Keeps current on emerging technologies and enhancements related to IT and telecommunications and make recommendations for upgrades.• Provide 24/7 (full time and on call) IT and telecommunications technical support for the statewide dispatch center supporting 7 state agencies.• Maintains, troubleshoots, and repairs IT and telecommunications capabilities of MEMA’s Communications Support trailer, Emergency Operations Center trailer, mobile VSAT trailer, mobile Generator trailer, and mobile Emergency Operations Centers.

Bachelor Of Science - Bs, Information Technology

Computer Technologies

Activities and Societies: IEEE Student Branch