Robert Reno Email & Phone Number

Apollo Beach, Fl, Us

» ServiceNow Certified Application Developer» ServiceNow Certified System Administrator» Used UI Policies, Business Rules, UI Actions, ACLs, and Client Scripts to create custom ServiceNow applications. » Developed a custom ServiceNow application to track hotel room reservations for over 2,000 personnel and 3,000 rooms.» Monitor and maintain SQL, SharePoint, and Active Directory servers as well as perform automate administrative assignments with the use of InfoPath, Excel Services, and Workflows. » Review Unified Logging Service (ULS) to diagnose troubleshooting issues, fixing errors on time, and execute semi-annual disaster readiness exercises.» Assist clients with SharePoint site design and instruct on how to manage such platforms.» Configure Internet Information Services (IIS) Web server for hosting.» Manage Avamar data backups and recovery, ensuring reliable retention and protection of information. » Acknowledged by Department of State for excellent IT support and services.

Tampa, Fl, Us

» Led Information Technology operations and management efforts, acting as a Site Lead during leadership transition. » Supervised personnel and resolved emerging issues between staff and company leased housing. » Served as a liaison between company and government authority on contractual matters. » Ensured change management procedures complied with established standards and protocols. » Confirmed daily technical operations ran without downtime and met service level agreement (SLA). » Directed Group Policy Objects (GPO), arranging computer and user settings.» Enhanced NetApp hardware with a new virtual infrastructure and conducted SharePoint 2007 – 2013 upgrades for three portals on NIPR and SIPR.» Offered valuable recommendations to Combined Joint Task Force – Horn of Africa and CJ6 Director on IT solutions.» Worked closely with section leads to determine and remediate technical glitches within systems and networks.» Led deployment of new Windows and SQL servers, additionally coordinated all major outage troubleshooting efforts.» Acknowledged by CJ6 Director for exceptional performance as Chief of Operations

Tampa, Fl, Us

» Oversaw day-to-day operations and maintenance of ten production servers on NIPR and SIPR government network, including six SharePoint 2007/2010 servers and four MS SQL servers functioning on Windows 2008 R2. » Developed and controlled SQL server backups, indexes, and DBCC integrity checks to restore failed actions; adjusted connectivity problems with NetApp SANS and regulated SQL server disk space. » Organized migration and testing of servers and content from MOSS 2007 to SharePoint 2010; performed Site Creation, Document Libraries, Navigation, Site Permissions, User Permissions, Search Scopes, and Best Bets Keywords.» Contributed with Tier III support to service desk and assisted clients with identification requirements. » Set up and troubleshoot MS SQL server mirroring configuration; performed backups and improved SQL Server databases to secure systems, networks, and data.» Completed Risk Assessment Program (RAP) for SharePoint and MS SQL servers and made effective suggestions for improvement.» Generated Standard Operating Procedures (SOPs) for server infrastructure support and monitored relevant systems and applications.» Analyzed Security Technical Implementation Guidance (STIG) for servers and applications and updated DISA VMS to correlate asset posture. » Established and approved Disaster Recovery Plan to restore deleted sites and SharePoint objects; produced Plan of Action and Milestones (POA&M), a roadmap for operational efforts and security management.» Improved uptimes and system reliability for over 3,000 users by renovating SharePoint 2007 and SQL servers.» Acted as a subject-matter expert (SME) for J6-IMO developers and KMO.

CAMP LEMONNIER, DJIBOUTI, AFRICAOversee daily operation and maintenance of 10 production servers on NIPR and SIPR government networks, including six SharePoint 2007 servers and four MS SQL Server 2008 servers, all running on Windows 2008. Manage users/computers in AD and provide Tier 3 support to Service Desk. Maintain IIS server. Establish and maintain SQL Server mirrors. Follow Security Technical Implementation Guides (STIG) http://iase.disa.mil/stigs/ to run STIG checklists, ensuring MS SQL servers were in DOD IA compliance (locked-down) and maintained in VMS. Played instrumental role in troubleshooting a base-wide 802.1x authentication issue that prevented users from accessing the network. Maintain COOP site. Executed disaster recovery of SQL server to COOP site after a server failure. * Revitalized SharePoint 2007 and SQL servers, significantly improving uptimes and system reliability for more than 2,000 daily users.

Maintained and developed features with Adobe Flex and ColdFusion. Maintained Army’s Personnel Tracking System to track Linguists in Iraq from time of hire to separation. Also, provided VSAT internet support to 10 users. Maintained development SQL and ColdFusion servers.* Streamlined support and software release milestones by introducing and implementing tracking system used to track multiple projects simultaneously.

Developed complex scripts to perform financial calculations on spreadsheet-like web based application. Maintained local web servers and development environment. Utilized ColdFusion, SQL Server, JavaScript coding, AJAX, jQuery and Subversion (SVN). * Facilitated tracking of unlimited number of budget items over unlimited number of years by developing budgeting tool for NASA with ColdFusion and SQL Server. Worked directly with Budget Office for Constellation Program.

Integrated ColdFusion recruiting application used nationwide by more than 500 recruiters, PeopleSoft HR, with back office payment and billing application. Provided production support, developing fixes to production issues and coordinating releases into production environment. Extensively used CFC and Web Services with AJAX.* Completed major, multi-million-dollar project on-time and on-budget.

Maintained production and development IIS web servers, developing Internet applications for clients using ColdFusion and ASP.* Developed and implemented firewall rules.

Managed US Special Operations Command (SOCOM) Acquisitions and Logistics Information System website (SOALIS) on SIPRNET (written in ColdFusion), tracking billions of dollars in funding and issues for SOCOM programs. * Integrated ColdFusion application with SharePoint webparts.