Robert Reza Ii Email & Phone Number

• Created and modified stored procedures, tables, views, functions in MSSQL.
• Designed reports using Active Report Designer to fulfill the reporting needs of customer in the areas of manual administration records (MAR), financial data, human resources, and various other subjects.
• Became the SME on reporting in Pioneer and used C# scripts to alter the behavior of the report engine to achieve a desired effect.
• Modified, refactored, and designed classes and business logic in C# using.NET frame work to improve the user experience.
• Worked closely with account managers, creating documentation and educating them on the system functionality as needed.
• Resolved client issues, documenting all steps required to reach a resolution.

Austin, Texas Area

• Worked support tickets as a point of escalation for other technical support analysts in the areas of CPOE, eMAR, Medication reconciliation, ExitCare, HL7 transmission and receiving, general setup, and other aspects of.
• Created how-to documentation and provided peer to peer training.
• Worked with other departments and provided advice on what direction to take for issue resolutions.
• Trained customers via Webex and teleconference.

Austin, Texas Area

• Managed hospital accounts assisting with issues in the subjects of laboratory, clinical, and pharmacy.
• Worked issues by creating and executing test plans which included checking HL7 messages and other measures.
• Held weekly meetings with customer company heads to maintain and preserve customer satisfaction.
• Documented every step taken in troubleshooting and kept status on the progress of ticket movement from creations to closing.

Austin, Texas Area

• Headed a team to manage 15+ customer accounts, providing them with online assistance as needed.
• Thought critically to resolve dynamic issues pertaining to subjects of security, scheduling, billing, software setup, EHR, human resources, and other functions, documenting ever step in obtaining the resolution.
• Trained customers (hospital and ambulatory) and new employees in an online, offline, and onsite setting.
• Backed up, obfuscated, queried, and restored databases while complying with HIPPA standards.
• Documented more required NIST scripts than any other member of support to aid the company in obtaining NIST certification.
• Headed the help documentation initiative to create a help file for the end user involving coordinating the entire support department.

• Collected medical information and vitals from patients.
• Answered patient calls, scheduled appointments, faxed prescriptions, and prepared patient charts.
• Performed routine in house laboratory tests and sample analysis.

• Provided high level of customer service that involved salesmanship and all types of register transactions for 40+ hours a week.
• Maintained, organized, counted, and stocked inventory.
• Worked on inventory count team and assisted in inventory preparations

• Worked 40+ hours a week in a changing environment due to store closure

Associate Of Science - As, Computer Science, 3.7

B.S., Chemistry With Business Minor, 3.51

Activities and Societies: Most active member of American Chemical Society (08-09) Events Coordinator of Texas Interdisciplinary Plan.