Robert Reza Ii Email & Phone Number

• Created and modified stored procedures, tables, views, functions in MSSQL.• Designed reports using Active Report Designer to fulfill the reporting needs of customer in the areas of manual administration records (MAR), financial data, human resources, and various other subjects.• Became the SME on reporting in Pioneer and used C# scripts to alter the behavior of the report engine to achieve a desired effect.• Modified, refactored, and designed classes and business logic in C# using .NET frame work to improve the user experience.• Worked closely with account managers, creating documentation and educating them on the system functionality as needed.• Resolved client issues, documenting all steps required to reach a resolution.

Austin, Texas Area

• Worked support tickets as a point of escalation for other technical support analysts in the areas of CPOE, eMAR, Medication reconciliation, ExitCare, HL7 transmission and receiving, general setup, and other aspects of the application.• Created how-to documentation and provided peer to peer training.• Worked with other departments and provided advice on what direction to take for issue resolutions.• Trained customers via Webex and teleconference.

Austin, Texas Area

• Managed hospital accounts assisting with issues in the subjects of laboratory, clinical, and pharmacy. • Worked issues by creating and executing test plans which included checking HL7 messages and other measures.• Held weekly meetings with customer company heads to maintain and preserve customer satisfaction.• Documented every step taken in troubleshooting and kept status on the progress of ticket movement from creations to closing.

Austin, Texas Area

• Headed a team to manage 15+ customer accounts, providing them with online assistance as needed.• Thought critically to resolve dynamic issues pertaining to subjects of security, scheduling, billing, software setup, EHR, human resources, and other functions, documenting ever step in obtaining the resolution.• Trained customers (hospital and ambulatory) and new employees in an online, offline, and onsite setting.• Backed up, obfuscated, queried, and restored databases while complying with HIPPA standards.• Documented more required NIST scripts than any other member of support to aid the company in obtaining NIST certification.• Headed the help documentation initiative to create a help file for the end user involving coordinating the entire support department.

• Collected medical information and vitals from patients.• Answered patient calls, scheduled appointments, faxed prescriptions, and prepared patient charts.• Performed routine in house laboratory tests and sample analysis.

• Provided high level of customer service that involved salesmanship and all types of register transactions for 40+ hours a week.• Maintained, organized, counted, and stocked inventory.•Worked on inventory count team and assisted in inventory preparations

•Worked 40+ hours a week in a changing environment due to store closure

Associate Of Science - As, Computer Science, 3.7

B.S., Chemistry With Business Minor, 3.51

Activities and Societies: Most active member of American Chemical Society (08-09) Events Coordinator of Texas Interdisciplinary Plan.