Robert Ridenour Email & Phone Number

Baltimore, Md, Us

Baltimore, Md, Us

United States

Ellicott City, Md

Glen Burnie, Md

Senior Systems Engineer, currently specializing in CommVaultWorked on CommVault backups for the State of Maryland on the DoIT contract• Administration, implementation, architecting changes, troubleshooting• 1900+ systems protected• About 4 Petabytes of managed application data onsite and replicated data• Achieved 87.5% deduplication disk savings• Improved offsite replication of backups for one site from about a month to about 95% within under 24hrs and a select few items to about 2-5 days once a month – all without increasing bandwidth or removing data that was being backed up.Migrated customers from onsite Exchange servers to Microsoft’s Office 365 emailMigrated customers from onsite servers to Azure hosted infrastructureMigrated a large, multi-site non-profit from about a dozen sites that were a mix of onsite servers, remote sites with VPN to the main site server, and no server at all – there were also numerous Active Directory Domains• Migrated all of the remote sites (which were all using aged physical servers) to a single, consolidated File/Print server and AD Servers in Azure.• Eliminated the physical server costs with the use of Microsoft Credits that covered the costs of the O365 and Azure servers.• Many users floated between sites, having different accounts and different computers at the different sites – with the single, consolidated infrastructure, they were consolidated to a single account where they could log into a computer at any site and have access to their same files.

Baltimore, Md

Systems Engineer for the Service Delivery Group• Implemented a wide range of products and services for customers (physical/virtual servers, backups, OS Management, Colocation/Virtual Colocation installation/configurations, migration services) at one or multiple datacenters and/or customer locations.• Documented customer environments• Identified needs of customer that either were unrealized or had changed since original project scope was set when services were sold, advocating and pushing, where needed, to get the customer what they ultimately needed.• Identified gaps in Standard Operating Procedures (SOPs) and updated them as needed. Also adjusted as needed to help ensure a consistent product implementation (naming standards, etc).• Created scripts/tools to help deliver products or troubleshoot issues more quickly, efficiently, and with minimal customer interaction.• Created Excel “Build Sheets”/checklists that had the engineer enter required information at the beginning, performing some basic validation as needed, then calculating out values to be set based on the input. This helped to ensure consistency across the entire implementation, regardless of whether or not the engineer implementing the products/services was well versed in the products or was brand new. This in turn served as documentation on the configuration of the products/services – completed before the work was even started.

Baltimore, Md

IT consulting services for small to medium sized businesses. Provide network implementation and documentation, systems configuration, system management/administration, IT consulting, staff training, and project support services. SYSTEMS ADMINISTRATION & CUSTOMER SUPPORT• Updated Server to Small Business Server to add security and performance features to support multiple workstations in multiple locations with multiple servers. In an effort to minimize down-time to less than one hour, built the Small Business Server offsite and maintained all Active directory data – migrated essential data on-site.• Responsible for managing the infrastructure of a local, growing ISP• Developed offsite disaster recovery plans for several medium sized, growing companies• Physical to virtual migrations for primary business systems and also for disaster recovery sites• Identified business needs of customers to help improve productivity, while keeping the total cost of ownership in mind to help customers improve their bottom line BUSINESS MANAGEMENT• Mentor subordinate engineers• Identified areas for company improvement and enacted the changes (IE: Creation of corporate intranet with application configuration/troubleshooting/DR documents)• Managed large scale projects (several large, multiserver disaster recovery plans; infrastructure of a growing, multi-location ISP; fast paced pharmaceutical research company)• Researched products and services to complement existing revenue streams and provide powerful solutions to customers

Pasadena, Md

• Assisted with the development of TASINetwork Solutions, the IT Consulting business of Technical Accounting Solutions, Inc• Pursued formal partnerships to many vendors to increase profitability, while also providing significant cost savings to the customers• Support, sales, and account development by extensively researching end-to-end technology solutions and consulting with clients.• Provided end-to-end IT management of customer networks• Designed, created, and implemented an automated system maintenance program utilizing VBScript; reduced labor time by more than 360%, increased income by more than 60% - This maintenance program and service has accounted for approximately 40% of the revenue for the technical division.

• Managed systems of up to 40 servers and 200 end-users. • Created/wrote a DNS management program that automatically configured more than 40,000 DNS domains; designed a fault tolerance structure that recreated all domains in 60 seconds or less.

International Business

Activities and Societies: Circle K

Information Technology