Robert Ridenour Email & Phone Number

Baltimore, MD, US

United States

Ellicott City, MD

Glen Burnie, MD

• Senior Systems Engineer, currently specializing in CommVaultWorked on CommVault backups for the State of Maryland on the DoIT contract
• Administration, implementation, architecting changes, troubleshooting
• 1900+ systems protected
• About 4 Petabytes of managed application data onsite and replicated data
• Achieved 87.5% deduplication disk savings
• Improved offsite replication of backups for one site from about a month to about 95% within under 24hrs and a select few items to about 2-5 days once a month – all without increasing bandwidth or removing data that was.

Baltimore, MD

• Systems Engineer for the Service Delivery Group
• Implemented a wide range of products and services for customers (physical/virtual servers, backups, OS Management, Colocation/Virtual Colocation installation/configurations, migration services) at one or multiple.
• Documented customer environments
• Identified needs of customer that either were unrealized or had changed since original project scope was set when services were sold, advocating and pushing, where needed, to get the customer what they ultimately needed.
• Identified gaps in Standard Operating Procedures (SOPs) and updated them as needed. Also adjusted as needed to help ensure a consistent product implementation (naming standards, etc).
• Created scripts/tools to help deliver products or troubleshoot issues more quickly, efficiently, and with minimal customer interaction.

Baltimore, MD

• IT consulting services for small to medium sized businesses. Provide network implementation and documentation, systems configuration, system management/administration, IT consulting, staff training, and project support.
• Updated Server to Small Business Server to add security and performance features to support multiple workstations in multiple locations with multiple servers. In an effort to minimize down-time to less than one hour.
• Responsible for managing the infrastructure of a local, growing ISP
• Developed offsite disaster recovery plans for several medium sized, growing companies
• Physical to virtual migrations for primary business systems and also for disaster recovery sites
• Identified business needs of customers to help improve productivity, while keeping the total cost of ownership in mind to help customers improve their bottom line BUSINESS MANAGEMENT

Pasadena, MD

• Assisted with the development of TASINetwork Solutions, the IT Consulting business of Technical Accounting Solutions, Inc
• Pursued formal partnerships to many vendors to increase profitability, while also providing significant cost savings to the customers
• Support, sales, and account development by extensively researching end-to-end technology solutions and consulting with clients.
• Provided end-to-end IT management of customer networks
• Designed, created, and implemented an automated system maintenance program utilizing VBScript; reduced labor time by more than 360%, increased income by more than 60% - This maintenance program and service has.

• Managed systems of up to 40 servers and 200 end-users.
• Created/wrote a DNS management program that automatically configured more than 40,000 DNS domains; designed a fault tolerance structure that recreated all domains in 60 seconds or less.

International Business

Activities and Societies: Circle K

Information Technology