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@callminer.com
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Robert Riechardt is listed as Customer Success Manager | Financial Services | Digital Transformation | Change Management | Cross-Functional Leadership | Trilingual at CallMiner, a company with 265 employees, based in Toronto, Ontario, Canada. AeroLeads shows a work email signal at callminer.com and a matched LinkedIn profile for Robert Riechardt.
Robert Riechardt previously worked as Customer Success Manager at Callminer and Bilingual Product Owner for Call Recordings, Speech Analytics and Translation Services at Mercedes-Benz Financial Services Canada Corporation. Robert Riechardt holds Master Of Arts - Ma, French And Francophone Literature & Philosophy from University Of Connecticut.
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In January 2022, I started my new career with CallMiner, where I have the opportunity to work for the best company in Conversation Analytics! I am a Innovative Product Owner with 6+ years of experience in Product and Project Management and 10+ years in Operations, Customer Success and Program Management. As a project lead, I helped the company to improve KPIs over 5 consecutive years and championed the development and utilization of Cloud based tools that optimized Operational efficiencies and performances:- Managed the Product implementation for the new the Call Center Technology and Speech Analytic/Artificial Intelligence/Machine Learning Tools- Led Content Management overhaul of the Portfolio Management System and the related Workflows- Spearheaded the Client Services Training for all Operations- Developed Self-Service Tools for all Employees- Provided Translation Services for Internal and External Stakeholders- Trilingual Abilities in English, French and German I am drawn to and am excited at the Opportunity to work with and learn from highly creative and driven People. I believe I can bring a unique perspective to the Team dynamic with my past Experiences and my Cross-Cultural Background both Professionally and Personally. I am highly dedicated to developing Innovative Solutions, discovering new ways to accomplish Goals, and to identify Patterns that have an impact on Business Operatives. I enjoy Challenges, new Responsibilities, and building Relationships through multiple Channels with Cross-Functional Teamwork and Experiences. In the end, to have the ability to develop Solutions, improve Stakeholder Engagements, and elevate their work Experiences is essential to me to create a successful Workplace Community.
Listed skills include Marketing, Customer Service, Project Management, Process Improvement, and 1 others.
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A career timeline built from the work history available for this profile.
Toronto, Ontario, Canada
Overview:CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to.
Managed business analytics tools based on speech analytics data, while focusing on proactive solutions to business leadership teams on trends and patterns. Relationship management between local and international business partners are maintained on a regular basis for local and regional project implementations, including the collaboration with business.
Managed accounts at lease-end across Canada, specialized in the areas of Quebec, East and West Coast and supervised lease-end extensions to facilitate transition into the new units order by the customer via the dealerships. I contributed and improved the overall Customer Satisfaction & Dealer Satisfaction Index, negotiated and displayed relationship.
Managed accounts payables/ receivables for both Car & Trucks for MBFS & DTF specialized in the region of Quebec. Negotiated Insurance losses in Canada on behalf of MBFS within the Customer Care focus and implemented new workflow procedures to improve business efficiency. In addition, I was responsible for the management of all Transfer of Equity/ Interest.
Toronto, Canada Area
Managed data entry into the Contract Origination System for all Canadian contracts at MBFS, and I reviewed and validated the contracts received from dealerships, with focus on problem solving to improve dealer relationship managers and dealerships satisfaction.
I was a Teaching Assistant in French, German and English for foreign language acquisition and discussion sections, at all levels, from tutoring individual students over teaching small groups up to entire classes. I managed to create lesson plans, implemented an innovative ‘French as a Global Culture’ course, and I was documenting progress, evaluating the.
Other employees you can reach at callminer.com. View company contacts for 265 employees →
Anthony Morrison
Colleague at Callminer
Naples, Florida, United States, United States
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Leena Stride
Colleague at Callminer
Nazareth, Pennsylvania, United States, United States
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Zachary Greening
Colleague at Callminer
Naples, Florida, United States, United States
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Ken Perregaux
Colleague at Callminer
Greater Boston, United States
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Brayan Flores
Colleague at Callminer
Fort Myers, Florida, United States, United States
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Rasha Ibrahim
Colleague at Callminer
Canada, Canada
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AK
Ashok Khichar Ashok Khichar
Colleague at Callminer
Barwala, Gujarat, India, India
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Nicholis Wright
Colleague at Callminer
Greater Tampa Bay Area, United States
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Nathan Berthiaume
Colleague at Callminer
Montreal, Quebec, Canada, Canada
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Devin Mason
Colleague at Callminer
Atlanta, Georgia, United States, United States
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Study abroad as exchange student for the second year of my Master’s Degree
Study abroad as exchange student
Quick answers generated from the profile data available on this page.
Robert Riechardt works for CallMiner.
Robert Riechardt is listed as Customer Success Manager | Financial Services | Digital Transformation | Change Management | Cross-Functional Leadership | Trilingual at CallMiner.
AeroLeads has found 1 work email signal at @callminer.com for Robert Riechardt at CallMiner.
Robert Riechardt is based in Toronto, Ontario, Canada while working with CallMiner.
Robert Riechardt has worked for Callminer, Mercedes-Benz Financial Services Canada Corporation, Berlitz Canada, and University Of Connecticut.
Robert Riechardt's colleagues at CallMiner include Anthony Morrison, Leena Stride, Zachary Greening, Ken Perregaux, and Brayan Flores.
You can use AeroLeads to view verified contact signals for Robert Riechardt at CallMiner, including work email, phone, and LinkedIn data when available.
Robert Riechardt holds Master Of Arts - Ma, French And Francophone Literature & Philosophy from University Of Connecticut.
Robert Riechardt is listed with skills including Marketing, Customer Service, Project Management, Process Improvement, and Leadership.
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