Robert A Rixey Email & Phone Number

Greater Chicago Area

Seeking opportunities in operations leadership, strategy development, PMO, PI, change/demand management or leadership training.

Greater Chicago Area

Operations Leader for the Technology Management Consulting Group. Responsible for supporting all aspects of the business operation including: - Strategy & Planning- Monitoring & Oversight- Onboarding & Retention- Dashboarding & Metrics - Process Improvement- Policy & Procedure - Resource Management- Sales & Marketing

Director of the US IT Field Services Division at a global Big Four accounting and professional services firm. Responsible for the delivery of various technologies and services for a 40k+ US client population including:- First and second tier technology support- Local infrastructure management- Print and reproduction oversight- Full asset lifecycle management- Systems and product rollouts- Office moves and build outs- Off-site client support- Large scale project planning and deploymentLed teams of up to 600+ staff with a $50MM operating budgetStreamlined large scale national operations by two-thirds over multiple years, resulting in YOY operating cost savings of $30MM+ Brought operations in under budget YOY while keeping client satisfaction levels at 97%+ Transformed numerous business functions from inefficient decaying operations to streamlined and/or sourced environments resulting in millions in savingsImplemented many value-add programs to simplify the client experience and increase satisfaction

6th largest public accounting firm in Chicago - acquired by McGladrey in 2006. Director of Professional Services Information Management Group. Responsible for all aspects of IT consulting group including: - Strategy and practice development- Client relations - Project forecasting and management- Staff recruitment, training and management- Business and marketing planning- Billing and collectionsKnowledge and experience gained in almost every business sector Designed, developed, selected and installed multi-million systems across many industries

Greater Chicago Area

Consultancy and outsourcing arm of Arthur Andersen, now known as Accenture. Member of the Advanced Practices Group focused on the development and installation of large custom information systems Senior designer on a $10M inventory control system for the U.S. Department of Agriculture. Roles included lead analyst, technical design and analysis, and team supervisorDesigner/Developer on a $5M automated collections system for the IRS. Duties included programming, design, testing, conversion and site management for the installation and integration of the completed system at 3 national sites

Masters Of Business Administration (Mba), Marketing Research

Bachelor Of Business Administration (Bba), Marketing And Information Technology