Robert Morphew Email & Phone Number

My Computer CareerI am a full time professor at Collin College. While I worked at XeroxConsistent self-motivated Information Technology instructor/trainer with ten plus years supporting state of the art multifunction printers. Developed curriculum, created and delivered technical training for second level remote engineers. Planned, installed and managed asynchronous web based technical training site. Technical team leader for major account rapid response team. Lab manager that designed, built and maintained a highly available lab used to replicate customer issues. A customer-focused leader of a successful technical team. Knowledgeable in all IT areas as well as business principles and processes.Instructor/Trainer Developed and delivered training for second level remote network engineers. End of class survey results averaged a ninety three percent approval rating. Coached remote system analyst by monitoring calls and assessing call documentation to provide feedback and to assure superior customer service. Participated in hiring by recommending technically qualified candidates through assessment of their skills.Rapid Response Team LeadCollaborated on a corporate process to reduce the time necessary to certify products at major accounts. Organized a rapid response team for functional area (second level support). Wrote processes, selected members, and created a web based database site for tracking resources. Improved response time by fifty percent.Global Cross-Functional New Product TeamRepresented functional area (second level support) in global cross-functional work teams that successfully launched multifunction printers and associated software programs.Specialties: Network connectivity, technical training

Listed skills include Networking, Training, Software Documentation, Troubleshooting, and 22 others.