✬ Provide oversight and direction of IT operations to include computer services, network services, and telecommunication. Facilitate and coordinate meetings with the vendor and the Student Services department to work through Embark's primary admissions application issues. Leading efforts to strengthen network security and awareness through coordinated efforts with vendors to perform penetration testing, vulnerability testing, email protection, and endpoint protection.⚡ Implemented a cybersecurity training awareness platform for faculty, staff, and students. Received presidential approval to mandate the training for employees by January 2, 2022.⚡ Developed a baseline for training through phishing simulations. I sent phishing simulations to all faculty, staff, adjunct instructors, and students with recognizable vendor emails that should have posed questions to the receiver before clicking any links and providing credentials.⚡ Spearheading the operating system upgrades for 36 VMWare virtual Windows servers to Windows 2019. The required upgrades address the end-of-life in 2023 for our current server operating systems running Windows 2012 and below.⚡ Coordinating penetration testing with vendors to establish vulnerabilities. Vendor selection is under review.⚡ Researching replacement of help ticketing solution to increase automation and workflows. The current ticketing system is an outdated platform on-premise from Kayako. Worked with vendors on providing platform introductions and hands-on demos to test.⚡ Coordinated with departments to migrate forms to DocuSign to enhance the workflow process and paperless environment. Provided training through Zoom to introduce departments to the new platform.⚡ Created Easy Morph templates to automate data exports and reports from MS SQL databases. Easy Morph is an ETL (extract, transform, and load) tool used to automate complex data transformations.

✬ Deliver strategic oversight and direction of IT operations including customized computer services, network services, web services, and telecommunication. Administer multi-million-dollar budgets: Information Technology $352K, Marketing $280K, Care Act HEERF $2.4M, and Care Act CRRSAA $5.1M. ✬ Key Leadership/Contributions:⚡ Serve on committees to drive operational efficiency.⚡ Saved $130K via alignment and standardization of voice, internet, firewall, & WAN services.⚡ Saved $50K yearly in unused printer toner by implementing a quality, local vendor service contract.⚡ Through infrastructure redesign, boosted LAN speeds from 100MB to 1000MB.⚡ Saved $6K on services/resources by transitioning email services from a 3rd-party vendor to in-house Office 365 utilization.⚡ Upgraded LAN switches with Gig ports and fiber connections to interconnect building networks; also implemented a WAN infrastructure that replaced T1 connections at remote locations.⚡ Implemented Palo Alto firewalls proven to better support the increasing cloud-based and service-oriented architectures.⚡ Launched an online support ticketing system for faculty, staff, and students which greatly streamlined issue resolution.⚡ Created single sign-on policies for applications i.e., Canvas, Dynamic Forms, Compliance Assist, Ellucian Banner, Threat Advice, and Grammarly.⚡ Established a laptop loaner program for students in need of technology to maintain course instruction and study.⚡ Implemented a voice-over-IP (VoIP) telephone system replacing a 15-year-old analog system; also replaced fax machine with an online fax system integrated within the new phone system.⚡ Administered Office 365 campus-wide for all faculty, staff, and students; developed key policies that standardized file storage leveraging OneDrive and data protection using SharePoint.⚡ Led the Banner functional teams for the Ellucian Banner implementation, an Enterprise Resource Planning (ERP) software.

✬ Applied leadership across the full lifecycle management and direction of technical services functions associated with data processing applications, system development and maintenance, and other workflows including servers and PCs administration, network services, and enterprise/operational support. ✬ I led strategic planning, direction, and execution across IT activities i.e., systems administration, data processing, data communication, system development, and operating systems.Key Leadership/Contributions:⚡ Prioritized and delegated help desk tickets.⚡ Saved $32K in outsource project fees through the creation and launch of in-house real-time services that processed online applications and renewals. ⚡ Saved $10K in hosting and maintenance fees by redesigning the network infrastructure as well as locally hosting a website with 2 DMZ areas.⚡ Developed an online portal for a 90K registered nurse & 15K licensed practical nurse network enabling quick accessibility to review and change personalized profile information as well as pay fees/fines, and submit personalized online applications.⚡ Administered SQL Servers and optimized queries, indexes, and replication processes.⚡ Devised and launched the Advanced Practice Licensure workflow that processed all initial, modification, or collaborative additions for advanced practice licensure approvals.⚡ Created online complaint applications for consumer and employer self-reporting, streamlining licensing management systems for internal staff.⚡ Served as IT/Licensing SME; mentored and trained IT staff on programming techniques and SQL query design optimization and best practices.⚡ Established application policies and procedures i.e., change control, downtime, escalation, and help desk policies.⚡ Migrated the Licensing Management System (LMS) from 2.0 framework to 4.5 framework.⚡ Created ASP.Net workflow applications that processed online licensing and advanced practice applications.

✬ Administered a variety of workflow aimed at providing quality analytics across programming, software development, and tools/systems; developed system documentation such as program specifications, impact analysis, detail designs, and implementation plans in support of core business operations. ✬ I designed database models for the teacher preparation program performance profile report card and paraprofessional projects. I also created multiple stored procedures to be executed through an ASP.NET application for updates and inserts.Key Leadership/Contributions:⚡ Served on a cross-functional team and created functional specifications and software/technical design documents for various DoE projects.⚡ Launched DoE standards in a systems architecture environment in which all new web applications require membership logins for accessibility.⚡ Created integration services packages to populate the tables and a user interface to extract the information for multiple reports.⚡ Established a teacher preparation program performance profile report card for 27 Alabama Colleges/Universities, as well as, state report cards leverage automated reporting services.⚡ Created an ASP.NET application that collected and organized highly quality qualified teacher statistics for Alabama schools; also created ASP.NET web applications using a membership database to execute specific user links to one or more surveys for data collection on behalf of internal teams, Teacher Preparation Department, and external customers, teachers, and principals.

✬ Provided 3rd-level support and cross-functional installation, configuration, testing, and maintenance of diverse business banking applications including Windows XP Pro, Microsoft Office, Terminal Emulator Software, McAfee Antivirus, Lotus Notes, and MS Outlook. Served as an on-call support specialist for technical and non-technical users, leveraging remote/desktop assistance solutions across operational, applications, and hardware issues and inquiries. ✬ I added new and modified existing user and computer accounts for organizational units within the active directory. Supervised and provided technical guidance and training to the first-level support desk and lower-level system administrators.Key Leadership/Contributions:⚡ Installed and configured Windows Server 2003 on branch servers; diagnosed server issues by reviewing memory, task, and disk management logs.⚡ Administered many linked databases on 1.4K+ servers including security, data safety and integrity, disaster recovery, and development; also managed SQL Server 2000 Enterprise Manager and ensured users database tables accessibility.⚡ Established ASP.NET applications and VBScripts that assisted timely administrative tasks on workstations and servers.⚡ Conducted routine audits and drove server configuration compliance, ensuring proper DNS/WINS entries and IP addresses.