Executive Director, Sat Program Management And Divisional Chief Of Staff
New York, Ny, Us
Led the business operations of the SAT Program including management of a $200MM P&L while serving as chief of staff for the SAT, Enterprise Operations and Customer Service division. Managed the product P&L consisting of ~$200MM in revenues and ~$160MM in expenses. Managed operational vendors with budgets totaling ~$140MM including contract negotiation and SLA management. Drove efficiency improvements and cost reduction efforts resulting in ~$25MM in operational cost savings. Led annual planning activities including development of annual budgets and strategic plans. Led forecasting and financial analysis activities including analysis of product profitability and development, tracking and review of key performance indicators. Managed the delivery of technology driven projects including scope definition, development of business cases, and management of project budgets, timelines and milestones. Worked closely with key internal partners (e.g. Customer Service, Operations, IT) and external vendors to drive customer value and implement product and process improvements.