Rob Ross Email & Phone Number

Capitola, Ca, Us

Danville, California, Us

• Re-engineered processes and procedures, renegotiated contract services to streamline supply chain activities and capitalize on revenue enhancing opportunities.• Spearheaded agent talent acquisition, successfully recruiting, onboarding and training over 160 agents, guiding professional development initiatives, and coaching new hires on a proprietary Lead Generation System.• Established a unified vision around the company’s mission and objectives.• Coached and upskilled agents in process excellence, strategic planning, project management, and problem-solving to accelerate transformation and value creation.• Drove heightened levels of relationship management for both tenants and property management clients while maintaining properties to Class A standards.• Designed and monitored operating budgets, auditing variances and identifying opportunities for cost control.

Seattle, Wa, Us

• Guided a team of 20 real estate agents to meet the highest standards of excellence in client service.• Developed and executed end-to-end growth strategies to drive new customer acquisition, overseeing sales funnel development from proposal and pitch development to contract signing.• Assessed and aligned clients’ requirements with the firm’s capabilities and offerings, deploying a risk management approach to determine profitability and team success• Communicated the company’s direction to clients, prospects, agents, and the local real estate sales community.• Created enterprise sales targets and KPIs, regularly exceeding goals month over month.• Advocated for a progressive client engagement model to build trust, ensuring client retention and referrals.• Ensured rigorous compliance with all state board regulatory guidelines and industry best practices.• Built, coached, and mentored client-centric sales teams, promoting a consultative sales approach.• Designed and led one-on-one and group training development initiatives around service, knowledge, and skills.• Audited clients as part of ongoing quality assurance and performance management efforts.• Conducted leadership team review meetings to align operational and strategic goals.• Managed a personal book of business and clients to actively model excellence in sales and customer service.

Campbell, Ca, Us

• Managed sales and property management activities for a 150-agent office with $850 million in annual sales volume. • Increased property operating income by identifying inefficiencies, re-bidding contract services, and implementing sustainability solutions to achieve cost savings.• Oversaw the hiring, leadership, and development of staff, ensuring they were properly trained and held accountable to high-performance standards.• Managed and accelerated the financial performance of the office, paying close attention to, and making necessary adjustments to, key financial indicators to maximize profitability.• Provided business development and financial management consulting to top agents within the office, helping them achieve dramatic growth in their production and performance.• Built and administered operating budgets through coordination with property ownership and in-house engineering, soliciting tenant input while maintaining properties to a Class A standard.

Us

• Created engaging and brand building client engagement initiatives while meeting all personal performance, sales objectives and performance metrics.• Educated clients on the property purchase and sale process and forged relationships with industry partners, inspectors and fellow agents.• Marketed regional benefits, attractions and amenities to prospective buyers.• Delivered exceptionally high levels of customer service, responsiveness and adaptability.• Communicated with brokers and staff to ensure timely receipt of borrower conditions and other relevant financial information.

Capitola, Ca, Us

• Broker Associate, Selling Beach Properties as well as Single Family Residence in Santa Cruz County.

• Chair Member to support the rest of the board. Help make decision on the future of the school.

Sold homes

• Bought rebuilt house on Morrissey Blvd, and Sold • Bought remodeled 2 homes in Dunsmuir • Bought remodeled home on James St Santa Cruz and Sold Worked with Developer to Sell 11-unit complex

Us

• Drove new business development and client acquisition through cold calling, lead generation, and exceptional service. • Updated account plans based on changing markets, customer conditions, and competitor activity. • Contacted customers about account or information issues, alerting clients of changes for excellent customer service.

• Deploy our own Tarantella Product Internally and deploy to users of Tarantella. Was externally accessible, and internally accessible.• We had outsource the demo server, now brought it back in house, save Tarantella about 6000 a month.• Deploy Iplanet Server, integrated with our product, and to make it externally accessbile to outside world.• Deployed - Linux Alternatives so users can star to use linux applications, ie StarOffice, Ximian, Calendar, Instant Messaging.• Maintain 15 Compaq Machines, monthly check of patches for Hardware, install and implement patches for linux, and Windows 2000 Servers.

• Competive Analyst - compile data, and work with marketing for spin • Setup for Trade Shows - Machines, eletrical,and Shipping - work shows to talk about product. Generate leads.• Keep Inventory of the Marketing Product.• Be the marketing represenative for marketing in the US.• Continue with demo server and monitoring IT.

Us

• Provide telephone support to customer and assist them in the development and integration of solutions on SCO UNIX platforms.• Document solutions and troubleshooting techniques in Technical• Articles, research, and reproduce customer issues, and esclate issues to SCO engineering. • Customer issues include: OS and application installation, installing PC hardware, network administration, web server configuration, tarantella configuraiton, and print setup.

Us

• Solicit customer renewals.• Administrative account Management of supported customers to ensure customer satisfaction.• Profiles of customers to assess business needs and tech requirements.• Follow up on technical issues with SE and Customers.• Manager order administration process, open and close issue report.

San Jose, Ca, Us

• Served as a focal point in performing operational, administrative, customer services, and sales support for top accounts such as Intel, 3COM, Seagate, U.S. Robotics, and Solectron. • Duties included guidance, expediting orders, and problem-solving to troubleshoot issues and deviations from the scheduled plan.

Liberal Arts, Liberal Arts And Sciences/Liberal Studies

Diploma, High School/Secondary Diplomas And Certificates

Education record