Rob R. Email & Phone Number

Cambridge, England, United Kingdom

Rockville, Maryland

Arlington, Va

Cambridge, United Kingdom

• Initial classroom and one-on-one training for all assigned users of AHLTA/CHCSII, the DOD electronic medical record, CHCS (Composite HealthCare System), CarePoint, MiCare, Dragon NaturallySpeaking, and As-U-Type• Provide clinical support to 1200+ users. • Provide upgrade training to all personnel as new builds and patches are loaded. • Develop site specific course materials and training plans.

Cambridge, United Kingdom

• Initial classroom and one-on-one training for all assigned users of AHLTA/CHCSII, the DOD electronic medical record.• Provide clinical support to 1200+ users. • Provide upgrade training to all personnel as new builds and patches are loaded. • Develop site specific course materials and training plans. • Assist system personnel with upgrades, testing, configuration and trouble shooting. • Perform root cause analysis, troubleshoot as necessary, submit trouble tickets, and provide status and resolution.• Set up account creations as needed. Develops documents and submits system change requests. • Document all user training and contacts, with copies to site Point of Contact and IBM Project Manager. • Monthly Progress Report submitted to site and HQ USAF/SG (office of the Air Staff.) Site utilization of AHLTA was 100% for the year of 2007 and maintained since.

Ellsworth Afb, South Dakota

• Initial classroom and one-on-one training for all assigned users of AHLTA/CHCSII, the DOD electronic medical record.• Provide clinical support to 1200+ users. • Provide upgrade training to all personnel as new builds and patches are loaded. • Develop site specific course materials and training plans. • Assist system personnel with upgrades, testing, configuration and trouble shooting. • Perform root cause analysis, troubleshoot as necessary, submit trouble tickets, and provide status and resolution.• Set up account creations as needed. Develops documents and submits system change requests. • Document all user training and contacts, with copies to site Point of Contact and IBM Project Manager. • Monthly Progress Report submitted to site and HQ USAF/SG (office of the Air Staff.) Site utilization of AHLTA was 100% for the year of 2007 and maintained since.

I deployed and trained the Department of Defense's Theatre Medical Information Program, which is now part of the AHLTA Theatre package.This required me to travel into combat zones in Iraq to teach the US Navy medics embedded with the US Marine Corps how to use the software.

Worked with sponsors and vendors to secure prizes for tournaments; arranged schedules for special events to ensure play time for all attendees; arranged special guest tournaments; developed the convention hard-copy program

Bachelor’S Degree, Information Technology

The Bachelors of Science program also includes multiple industry certifications: Cisco Certified Entry-Level Network Technician (CCENT).

Incomplete, Computer Information Systems

Dean's List, Fall 2001