Robert Rouse Email & Phone Number

College Park, Md, Us

20+ Locations, Worldwide, Us

Mostly ETL - keeping data synced between various commercial software products and cloud vendors. Some reporting (SSRS), a LOT of SSIS, and intensive T-SQL coding. Occasional C# development when cloud vendors require web service interfacing with complex parameter types.

Designing, coding, and implementing data connectors, data migrations, report extracts, and migration utilities.

Bryanston, Johannesburg, Za

Provide support link between Support members in all regions worldwide and development staff, supporting complex web-based eProcurement system.

Worked alone and with other development team members, creating, refactoring, and updating new and existing document archival and retrieval software programs, including enterprise n-tier web and winforms programs. Utilized VB.NET, C#.NET, ASP.NET, VB6, AJAX, JavaScript, CSS, MS-SQL Server, etc. for all layers (UI, middle, and backend, including MS-SQL Server and IIS). Created design documentation, initial user documentation, installation programs (InstallShield and WISE), and worked with various 3rd party software libraries.- Designed and coded brand-new small-office document archival and retrieval system, which led to a new company budget line item (>$100k sales/yr) and new partnering opportunities with copier dealers.- Worked as part of iterative SDLC development team rewriting the document archival system. - Created DB conversion and configuration import/export/conversion code for differing versions of the product.- Converted VB6 utility programs to modern standards.

While involved with all aspects of the business at Netuitive (including pre and post sales and development), primary responsibilities included supporting customers for complex statistics-based software application, performing on-site installations and troubleshooting, training, data re-factoring and analysis (utilizing MS-SQL Server OLAP cubes), programming for special projects in an AGILE environment (including ASP, VB, and MS Office automation), and installation programming (utilizing InstallShield).- Created Customer Support Dept. for small startup company, including processes and documentation.- Created web-based reports for product, resulting in another saleable line item.- Created new installation program for product, reducing man-hours and costs required for installation, ensuring proper and consistent implementation, and improving customer satisfaction.- Helped integrate product with 3rd party applications, allowing business partners to sell our product as an add-on, thus opening large new potential revenue streams.

Nashville, Tn, Us

Provided remote and on-site technical support for complex medical record and document imaging software system for domestic and European customers. Also provided training, performed installation activities, and wrote utilities (utilizing VB and MS-SQL Server) and documentation.- After starting as entry level support engineer, promoted several times to senior position, providing senior-level support, training, mentoring, and leadership to other Customer Service personnel. - Spearheaded database migration project for 10-20 hospitals, converting millions of patient records.- Created utilities, complex MS-SQL queries, and stored procedures to perform monitoring, troubleshooting and repair functions leading to greater customer uptime and satisfaction.- Led software upgrade testing project in test lab, which reduced upgrade issues at customer sites, resulting in reduced upgrade costs and improved customer satisfaction.

(see McKesson...)

(see McKesson...)

Us

Performed component-level troubleshooting of circuit boards for copiers and fax machines, software programming (utilizing VB, SQL, and Clipper), systems integration, hardware evaluation and LAN Administration.- After starting as entry level technician, promoted several times to Master Tech position, acting as team lead assigning tasks and monitoring task progress, and providing technical assistance to other technicians. - Led effort to document system integration processes for new Imaging System software product, allowing untrained personnel to perform much of the work, resulting in reduced costs.- Designed and coded complex inventory and repair tracking system for department, resulting in better inventory tracking and process control.- Managed QA Alpha testing project for new software product.- Assisted internal and external customers with hardware, operating systems, and network issues.- Acted as LAN Administrator for Software Development test network (Novell 3.12).

Primary responsibilities included troubleshooting missile guidance systems and test equipment. Worked in concert with Engineering departments on prototypes and automated test equipment.- After starting as entry level technician, promoted several time, resulting in being selected to participate in DoD Technology Transfer program with Martin Marietta, where millions of dollars in contracts were at stake.- Perfected process for troubleshooting a circuit board, uncovering a static-discharge problem that ended up saving the company tens of thousands of dollars in parts and labor.- Assisted Engineering with troubleshooting and redesigning new computer-driven automated test equipment.- Worked in Test Equipment Engineering Group as a co*op while attending Georgia Tech.

Computer Science

Electrical Engineering

Associates Science; A.S. E.E.T