Robert Ruggiero Email & Phone Number

Manage Client Portfolio to specific goals Collect and provide guidance on aged receivablesProvide Risk Management and Credit Evaluation to new and existing clientsAdminister and Manage Reporting Requirements for ClientsProactively Communicate to Senior Management all Collection Issues and Risk Issues Present Large Client Aging Analysis to Senior Management

Retrieve & Analyze Dun & Bradstreet, Credit Bureau, and related commercial bureau reportsProvide credit recommendations for new lease customersProcess lease applications within an acceptable turnaround timeDocumentation review of submitted lease funding packets Compliance with credit audit procedural requirements Phone verification with lease customers to review lease terms and conditionsQualify new equipment dealersDaily interaction with Sales Team

Business to Business collections of unpaid fees on current lease customersAnalyze leases to determine proper course of action and for possible further client involvement Negotiate with customers when appropriate for timely resolutionProvide accurate and clear notes within Marlin’s system on each account workedProcess proper information for AR adjustments when needed Develop and maintain weekly report showing progress and bottom line results

Held responsible for the commercial collection and commercial bankruptcy portfolios in compliance with corporate guidelines Supported 27 inside collectors involved with bankruptcy and collection issuesManaged commercial accounts, negotiated the highest payment possible with bankruptcy trustees and customer attorneys, and assisted in DSO calculations for all enterprise segmentsAssigned to perform various duties such as managing ongoing projects; evaluating credit reports as required; developing company relationships with outside vendor used for 3rd party collections; and dealing with the requests issued by vice president, general counsel and company’s outside counsel Selected Achievements:Adhered with the UCC guidelines as Leader of Enterprise Auction Protocol, which reduced liability exposureManaged 98.4% increase of the number of bankruptcy filings being processed with no additional resourcesDeveloped and established communication and reporting packages to senior management, along with the new bankruptcy process, which decreased vendor expenses by 30% Successfully implemented projects, which garnered $81.2M in collections and negotiated payments Earned the 2006 President’s Award of Excellence for North America

Provided assistance to associates in attaining corporate objectives through the implementation of associate performance review process along with the new reporting structure to ensure timely reporting and delivery of quality customer serviceConveyed to clients the procedures in commercial collection services while up selling additional company servicesSelected Achievements:Received various recognitions including Best of the Best Awards and Top Sales and Leadership AwardsGrew the department from 10 to 20 direct reports responsible for $1.7M annual client revenueSucceeded in reaching the profitability margins of 47% with target objective of 30%Promoted from Sales Representative through Senior Sales Representative and Operations ManagerEarlier Career