Service Account Manager
Current
Dec 2019 - Present
AeroLeads people directory · profile
Robert Saccomanno Email & Phone Number
Service Account Manager at Dell
at
Dell
1 work email found
@dell.com
1 phone found area 212
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Service Account Manager at Dell
Location
Danbury, Connecticut, United States
Who is Robert Saccomanno? Overview
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Quick answer
Robert Saccomanno is listed as Service Account Manager at Dell at Dell, based in Danbury, Connecticut, United States. AeroLeads shows a work email signal at dell.com, phone signal with area code 212, and a matched LinkedIn profile for Robert Saccomanno.
Robert Saccomanno previously worked as Service Account Manager at Dell and Service Delivery Manager at Ubs Investment Bank. Robert Saccomanno studied at Mercy University.
Company email context
Email format at Dell
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{first}_{last}@dell.com
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Profile bio
About Robert Saccomanno
An excellent communicator who is results and detail oriented, customer-focused, led by influence and works well under pressure with extensive experience in Global End User operations. I applied proven ITSM and ITIL skills using 9 years of ServiceNow organizational skills paired with a constant attention to budgetary concerns supporting in excess of 100 applications (Corporate and Trading) that drive guaranteed resolution, root cause, enhanced productivity, and sustained End User Experience. Accustom to high pressured environments while maintaining composure and initiating positive, decisive decisions. Recognition from senior management for positive contributions in resolving challenges in a time sensitive manner while simultaneously managing additional projects, strategizing with stakeholders, resolving technical issues and Workforce Management issues.
Listed skills include Trading Systems, Market Data, Trading, Electronic Trading, and 46 others.
Current workplace
Robert Saccomanno's current company
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7 roles
Robert Saccomanno work experience
A career timeline built from the work history available for this profile.
Service Delivery Manager
Ubs Investment Bank
Managed multiple teams in Americas and Canada supporting Revenue generators and Senior Management in Investment Bank, Asset & Wealth Management, and Corporate Center. • Cities include NY, Weehawken, Boston, Chicago, Hartford, San Francisco, San Juan, Nashville, Miami, and Houston.• Supported 14,000 Users and 60 staff members.• Always looking for ways to cut operating costs.• Co-created “off white “glove support service for Revenue generators supported by senior management that went global.• Global manager of Desk align support for 1 year then divided into 4 regions.• Responsible for Annual budget of $1.5 million.• Supported Hardware and Software teams, forecasting, deployments, churns, power downs (scheduled and unscheduled ) BCM, Audits.• Vendor Management consisting of Market Data, Recycle, Print, Hardware and deployment teams.• Focused on ITIL levels of Problem, Project, Incident, Vendor, Release, Sourcing, Change and Escalation Management.• Focused on Service Now metrics, SCCM, reporting, trends, invoicing, Audits, forecasts, automation and churn support.• Met daily with IT (Networks, Wintel, Mail, Telecommunications, and Helpdesk L1/2), Business Management, Account Management, Line of Business Managers discussing performance, roadmaps, issues, budgets, headcount and future events.• Software/Hardware/Platforms supported: Microsoft, HP, Dell, Wyse, Apple, VDI, Blackberry, Lexmark, BYOD ( Bring your own device ), Bloomberg, Thomson Reuters, Fact set, Internal applications, Wi-Fi, networks, small remote data centers, off site marketing events.• Experienced with Service Now, Remedy, Confluence and Jira.
Oct 2014 - May 2019
Regional Service Delivery Manager Americas
Support Trading, Wealth Management and Corporate Clients at UBS from Desktop to Market Data Services for North America and Puerto Rico. MDS Regional Project Manager. Manage support team of 34 SME's. Incident, Change, Problem, Service Level, and Event Management included.
Oct 2013 - May 2019
New York, Chicago, & Na Remote Service Delivery Manager ( Trading And Non-Trading), Mds Regional Pro
Support Trading and Corporate Clients at UBS from Desktop to Market Data Services for New York, Chicago, and Regional smaller Remote offices in North America with on site services. MDS Regional PM. Manager support team of 28 SME's.
Aug 2012 - May 2019
Service Delivery Manager- Trading And Corporate Operations
Oct 2009 - Jan 2010
Stamford Trading And Corporate Operations Manager
Jan 2008 - Oct 2009
Mds Sme/Team Lead Supervisor Consultant To Ubs
Market Data Specialist – Team Leader Trading Floor Support 7/1997 to 6/2008Hands on Support: 1400 + Traders and non-Traders in Equities, Fixed Income, FX-CCT, Energy, Research and Corporate Finance. Phone support to remote sites for all regions.• Led production team on various relocation and integration projects including Swiss Bank move of 1000 traders and Swiss Bank/UBS merger, Dillon Read, Charles Schwab, Paine Webber, and ABN Amro.• Global hands on Project Manager for Harco (monitors Bloomberg usage.) 5000 + terminals.• Project Coordinator: managed moves, adds, changes and conduct financial audits for North and South America.• Managed and directed diverse groups “Globally” such as PC and Unix Support, Network Services, Communications, Developers, IT Security and Risk Control.
Jul 1997 - Jan 2008
2 education records
Robert Saccomanno education
Education record
Mercy University
Technical Degree, Computer Science
Technical Career Institutes
FAQ
Frequently asked questions about Robert Saccomanno
Quick answers generated from the profile data available on this page.
What company does Robert Saccomanno work for?
Robert Saccomanno works for Dell.
What is Robert Saccomanno's role at Dell?
Robert Saccomanno is listed as Service Account Manager at Dell at Dell.
What is Robert Saccomanno's email address?
AeroLeads has found 1 work email signal at @dell.com for Robert Saccomanno at Dell.
What is Robert Saccomanno's phone number?
AeroLeads has found 1 phone signal(s) with area code 212 for Robert Saccomanno at Dell.
Where is Robert Saccomanno based?
Robert Saccomanno is based in Danbury, Connecticut, United States while working with Dell.
What companies has Robert Saccomanno worked for?
Robert Saccomanno has worked for Dell, Ubs Investment Bank, Ubs, and Perot Systems Corp.
How can I contact Robert Saccomanno?
You can use AeroLeads to view verified contact signals for Robert Saccomanno at Dell, including work email, phone, and LinkedIn data when available.
What schools did Robert Saccomanno attend?
Robert Saccomanno studied at Mercy University.
What skills is Robert Saccomanno known for?
Robert Saccomanno is listed with skills including Trading Systems, Market Data, Trading, Electronic Trading, Software Documentation, Reference Data, Low Latency, and Vendor Management.
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