M365 Expertise: Proficient in Microsoft 365 suite, including but not limited to Outlook, Word, Excel, and Teams, facilitating seamless productivity and collaboration among end-users.Active Directory Management: Skilled in Active Directory administration, user/group management, and policy enforcement, ensuring secure and efficient access control and system integrity.Deployment and Imaging: Demonstrated expertise in deploying and imaging desktops and laptops, utilizing industry-standard tools and methodologies to streamline setup processes and minimize downtime.Troubleshooting and Technical Support: Proven track record of diagnosing and resolving hardware, software, and network issues promptly, ensuring minimal disruption to user productivity and operational continuity.User Training and Documentation: Proficient in providing user training and creating comprehensive documentation to empower end-users with the knowledge and resources needed to leverage technology effectively and independently.Incident Management and Resolution: Experienced in managing and prioritizing support tickets, adhering to SLAs, and implementing effective solutions to resolve technical issues promptly and efficiently.Hardware and Software Maintenance: Skilled in performing routine hardware and software maintenance tasks, including updates, patches, and upgrades, to optimize system performance and reliability.Customer Service Excellence: Committed to delivering exceptional customer service, fostering positive relationships with end-users, and ensuring their satisfaction through timely and effective resolution of technical issues.

Customer Service and Sales SupportProvide excellent customer service, answer questions, and handle any issues or complaints.Promote sales and assist customers with purchases, especially with upselling GameStop’s membership program, warranties, and promotions.Process transactions at the cash register and maintain cash control.Store OperationsOpen and close the store, including handling cash deposits, store alarms, and closing reports.Ensure the store is clean, organized, and stocked with products, with an emphasis on merchandising.Help with inventory management by receiving shipments, stocking shelves, and maintaining inventory accuracy.Team LeadershipOversee and support the work of other employees during shifts, guiding team members to meet customer service and sales goals.Train new employees on store policies, customer service standards, and operational procedures.Support management in implementing company policies, addressing operational issues, and setting a positive tone for the team.Security and Loss PreventionMonitor the store for theft prevention, ensure compliance with loss prevention policies, and report suspicious activities.Ensure the store is secure by following procedures for handling keys and monitoring access to restricted areas.

M365 Expertise: Proficient in Microsoft 365 suite, including but not limited to Outlook, Word, Excel, and Teams, facilitating seamless productivity and collaboration among end-users.Active Directory Management: Skilled in Active Directory administration, user/group management, and policy enforcement, ensuring secure and efficient access control and system integrity.Deployment and Imaging: Demonstrated expertise in deploying and imaging desktops and laptops, utilizing industry-standard tools and methodologies to streamline setup processes and minimize downtime.Troubleshooting and Technical Support: Proven track record of diagnosing and resolving hardware, software, and network issues promptly, ensuring minimal disruption to user productivity and operational continuity.User Training and Documentation: Proficient in providing user training and creating comprehensive documentation to empower end-users with the knowledge and resources needed to leverage technology effectively and independently.Incident Management and Resolution: Experienced in managing and prioritizing support tickets, adhering to SLAs, and implementing effective solutions to resolve technical issues promptly and efficiently.Hardware and Software Maintenance: Skilled in performing routine hardware and software maintenance tasks, including updates, patches, and upgrades, to optimize system performance and reliability.Customer Service Excellence: Committed to delivering exceptional customer service, fostering positive relationships with end-users, and ensuring their satisfaction through timely and effective resolution of technical issues.

Proficiently install and configure hardware and software components, ensuring optimal usability and performance.Execute advanced troubleshooting procedures to diagnose and resolve hardware and software issues promptly and effectively.Adhere to stringent electrical safety standards during the installation and maintenance of hardware components.Skillfully repair or replace damaged hardware components to restore functionality and prevent system downtime.Strategically upgrade entire systems to facilitate seamless integration with compatible software across all computers.Expertly install and upgrade anti-virus software solutions to fortify security measures at the user level.Conduct rigorous tests and evaluations of new software and hardware to assess compatibility, functionality, and performance.Provide comprehensive user support and serve as the primary point of contact for error reporting and resolution.Cultivate positive relationships with all departments and colleagues to facilitate effective collaboration and teamwork.Perform daily backup operations to safeguard critical data and ensure business continuity in the event of system failures.Methodically manage and maintain technical documentation to streamline troubleshooting processes and ensure compliance with industry standards.

Provide comprehensive support to physicians, patients, and clinical staff, offering education, training, and technical assistance for successful video visit encounters.Assist patients and physicians in diagnosing and resolving technical issues encountered before, during, and after video visit sessions.Effectively communicate with patients, guiding non-technical individuals through the process of downloading apps, configuring devices, and ensuring successful data transfer into electronic health records.Proactively reach out to patients to ensure preparedness for video visits, managing daily call queues efficiently.Collaborate closely with department teams to deliver technical and support services for the UC Davis Health Telehealth/Connected Health platform.Thrive in a busy office environment with frequent interruptions, demonstrating adaptability and resilience under pressure.Utilize computer equipment for extended periods, ensuring consistent support and service delivery.Provide level 1 telehealth support to physicians, patients, and clinical staff, addressing inquiries and troubleshooting issues promptly and independently.Demonstrate strong analytical and problem-solving skills, rapidly assessing issues, evaluating options, and escalating to appropriate levels of support or leadership as necessary.

Monitor the stability of key in-store technology by utilizing alerts, monitoring systems, and PowerBI reporting. Examples of technology in scope are iPods, iPads, tablets, printers and network connectivityWhen an issue is detected, reach out to the store to troubleshoot, resolve, or escalate as needed. Document issues using the ticket logging system. Provide an exceptional customer experience by being friendly, solution-oriented, and open-minded.Be open to feedback to grow your performance and learn the technology in our stores and the impact of failures.Scheduling Stores to an analyst throughout the day.Mentor and 1 to 1 MeetingProvide Feedback and Assist Higher GM's when needed

Contributes to team effort by accomplishing related results as needed. Focuses sales efforts by studying existing and potential volume of dealers. Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. Answer incoming customer calls, monitor emails, and live-chat. Assist customers via remote login. provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products.

Delivered professional-level support for infrastructure and product-related customer inquiries, ensuring high satisfaction rates.Assisted customers with order management and pre-sales support, providing accurate and timely information.Investigated and resolved technical issues, leveraging internal systems to document cases through a client ticketing platform.Contributed to the creation and maintenance of a comprehensive support knowledge base, fostering team learning and knowledge sharing.Consistently met or exceeded quality and statistical standards while adhering to regulatory compliance requirements, including SEC and FINRA regulations.Collaborated effectively in a team-oriented environment, achieving both individual and team performance goals.Provided exceptional customer technical support, focusing on achieving first-call resolution for every case.

Investigated and resolved complex technical issues to ensure optimal customer satisfaction.Maintained and supported quality and statistical performance standards, consistently meeting organizational benchmarks.Delivered last-line support for infrastructure and product-related inquiries, providing expert-level assistance to customers.Provided exceptional customer technical support, prioritizing efficiency and first-contact resolution.

Investigated, resolved, and escalated complex issues to Senior Agents as needed, ensuring timely and effective solutions.Maintained and upheld quality and statistical standards to meet organizational goals and customer satisfaction.Delivered first-line support for infrastructure and product-related requests, addressing customer needs efficiently.Provided outstanding customer technical support with a focus on accuracy and first-contact resolution.

Provided technical and troubleshooting assistance for computer hardware and software issues through remote login support.Scheduled on-site appointments for customers when necessary to ensure comprehensive issue resolution.Delivered exceptional customer service, consistently achieving high levels of satisfaction and fostering professional client relationships.Maintained up-to-date knowledge of product information, promotions, and best practices to deliver accurate and effective support.Participated in training and educational programs to enhance professional skills and knowledge.Managed server administration tasks and ensured the delivery of high-quality IT services for business clients.

Manage incoming customer inquiries through multiple channels including calls, emails, and live-chat.Provide technical support and troubleshooting assistance to customers via remote login, addressing issues with computer hardware, software, mobile devices, and other tech products.Coordinate on-site appointments for customers as necessary, ensuring timely resolution of technical issues.Consult with clients to assess repair and upgrade needs, providing accurate quotes and recommendations.Facilitate communication between customers and technicians regarding scheduling and customer updates.Update and maintain customer database with accurate and relevant information to ensure efficient service delivery.Prioritize customer satisfaction by delivering excellent service and building strong professional relationships.Stay updated on product information and promotions, attending training and educational programs for continuous professional development.Adhere to company procedures and policies while maintaining high standards of professionalism and integrity.Utilize remote access tools to diagnose and resolve technical issues on customers' computers effectively.

• Locate Bins• Clean Items for Prep• Use Logo Take Pictures• Upload Ebay For Sale

Search for members to join BBTV and show off youtube channel.

• Detect and apprehend shoplifters• Preform camera surveillance• Detect and investigate fraudulent workers• Respond to all calls of urgent situations in the stores

• Unpacks appropriate CPU (Central Processing Unit), hardware and software and then installs each at default or to custom specifications.• Tests configured systems for appropriate functioning and troubleshoots for any errors found.• Completes all required documentation of installation including a quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements.• Follows customer personal computer system hardware and software specifications based on the • configuration services being performed and the instructions supplied•Complies with departmental training certification requirements based on configuration level.• Troubleshoots malfunctioning units using efficient problem solving techniques and departmental procedures.• Researches hardware and software literature to keep abreast on new product / service developments and announcements.• Works with Lead Technicians on difficult to solve problems or configurations

Customer Service Representative at Check N Go Helping with applying for loansGather information and collect debt

• Cook and Food Assembler.• Cashier and ATM• Maintains records of scheduled maintenance procedures. • Responds to emergency maintenance requests as required.• Cleans and inspects vats; treats vat stations with proper chemicals.• Load and Unload Freight

• Worked effectively in hotel front office, night audit and back-of-house such as housekeeping, laundry, houseman, janitorial, storage organizing, engineering, management functions in event center as coordinator/security during events.• Applied classroom front desk skills and curriculum knowledge• Demonstrated abilities by consistently exceeding customer expectations• Handled all aspects of customer relations including customer support, problem identification, resolution, invoicing, collections, guest room inspections and overall customer satisfaction.• Delivered personal attention to customers to ensure high level of satisfaction, to generate repeat clientele and to encourage word of mouth referrals.• Trained new staff on Auto Clerk and front desk policies to focus on delivering a quality customer experience. Work well with others and respect their space and opinions.• Operate multi-line telephone system, maintain multiple contact lists and communicate customer feedback to management.• Known for punctuality and arriving 15-20 minutes early for my shift while exhibiting efficiency in performing my work tasks.• Commended for dedicated work ethic and rewarded by promotion in all my training and all aspects of my work.

• Checking of oil levels in the vehicles.• Check the status of the tires.• Check the status of the brake fluid.• Add up to 5 quarts of oil and do a pressure check.• Talks in a way the customer can understand. • Guaranteed Customer Satisfaction.

•Monitor Buildings and Structures•Computer Monitoring Over Nights•Handle Shipment•Patrol Driving

Monitored the flow of paper throughout the run.Assisted the Press Operator load and unload product to the press.Assisted Press Operator in providing a quality assurance measure.Performed other related duties and participates in special projects as assigned.Ensured that the roll of paper was properly unwrapped.Assisted maintenance personnel in troubleshooting and making repairs to press.

•Customer Service•Luggage Handling•Janitorial Work•Assist Housekeepers when needed.