Processed rejections of mortgages from county Lien Releases, Mortgages, Power of attorney.Submitted manual entries to county to process Lien Releases, Mortgages, Power of attorney.Submitted documents internally to other teams to get fixed, post rejection to county.

* Managed support tickets, calls, and emails.* Identified, evaluated, and resolved client computer, system, server and user related issues including compatibility conflicts, application operations, software/hardware malfunctions.* Assisted with software installation issues.* Recommended new Information Technology solutions.* Interpreted and communicated specialized technical material into information usable by clients.* Assisted the client in using the system to achieve their goals/objectives.* Educated/Trained users on product solutions.* Establish project tasks, related timelines and update NAVEX Global’s CRM.* Communicated client input to internal product development.* Worked with cross-functional teams to insure client objectives are met.* Identified potential system and client relationship enhancements.* Identified up sell opportunities within existing client base to optimize client system performance.* Managed confidential and proprietary client information.* Had to have General understanding of business environment and ability to understand business workflow and organization. * Created new license keys for PolicyTech customers who altered their licensing or purchased additional modules. This required research into past purchases and communicating with management, implementation and sales reps.

Respond to the sales phone line and Email for any and all Everyone.net customers. This involves routing calls and emails to the appropriate department: Finance, Support, Sales Rep., and other departments. I am heavily involved in account management. Contacting customers 2 months in advance about renewing their services. Getting a contract in place for all customers. Adding on additional services: i.e. additional mailboxes, increasing mailbox storage and changing plan and billing term. Set up new accounts.Research customers account how long they have been a customer, their entire billing history, update credit card, Provide receipts for past charges.Register domains for new and current accounts, spam reporting, Provide other reports to customers and internally as needed, and as requested by management. Track all revenue on a weekly/ yearly basis along with phone stats to give management. This is provided to upper management to track job performance and statistics internally.