Robert Savageau Email & Phone Number

WEB/GRAPHIC DESIGNER • Co-Owner• Designed & built Wit-T-Shirt website, SEO duties. • Built & maintain, POS Rational database inventory system • Design quality graphics and Wit-T-Shirt its clients. • Illustrated Ms. Cindy Rose’s children’s book “A Queen and Her Court” ©2014; Completed book layout, graphics, design and overall self-publishing. A Parents’ Choice Award winning book.co Owner

Orlando, Florida, United States

Key Responsibilities: include providing exceptional support to our customers in various financial matters. Manage bank credit card fraud, transaction disputes; ensuring timely resolution and adherence to regulatory guidelines. Implement and oversee account restrictions as per company policies and regulatory requirements. Conduct customer validation and authentication procedures utilizing government-mandated protocols and other tools. Evaluate customer issues to determine appropriate… Show more Key Responsibilities: include providing exceptional support to our customers in various financial matters. Manage bank credit card fraud, transaction disputes; ensuring timely resolution and adherence to regulatory guidelines. Implement and oversee account restrictions as per company policies and regulatory requirements. Conduct customer validation and authentication procedures utilizing government-mandated protocols and other tools. Evaluate customer issues to determine appropriate resolutions, escalating complex cases to relevant departments when necessary. Show less

Tampa, Florida, United States

Key Responsibilities: Remotely troubleshoot issues related to high-speed internet, including problems with modems, routers, and signals, while consistently maintaining high customer satisfaction metrics. This involves coordinating and schedule appointments for onsite technicians as required to resolve complex issues when necessary. Skills involved communication, attention to detail, and the ability to think critically to provide optimal solutions and deliver exceptional customer service… Show more Key Responsibilities: Remotely troubleshoot issues related to high-speed internet, including problems with modems, routers, and signals, while consistently maintaining high customer satisfaction metrics. This involves coordinating and schedule appointments for onsite technicians as required to resolve complex issues when necessary. Skills involved communication, attention to detail, and the ability to think critically to provide optimal solutions and deliver exceptional customer service throughout the troubleshooting process. Show less

Tampa Florida

PROSUPPORT REMOTE SYSTEM SUPPORT • • SalesForce new service integration and improvements testing UAT & PIT • Program Ready Trainer, training new lines of business to understand tools they will be using and skills for a productive work environment. •Dell System ProSupport: Diagnose & Troubleshoot failed systems, setup service calls, determine parts and labor, quotes & service calls • Chat, Voice & Remote connection. Servicing over 100 customers within a week. •Check & resolve Customer… Show more PROSUPPORT REMOTE SYSTEM SUPPORT • • SalesForce new service integration and improvements testing UAT & PIT • Program Ready Trainer, training new lines of business to understand tools they will be using and skills for a productive work environment. •Dell System ProSupport: Diagnose & Troubleshoot failed systems, setup service calls, determine parts and labor, quotes & service calls • Chat, Voice & Remote connection. Servicing over 100 customers within a week. •Check & resolve Customer issues determining correct course of action. Show less

CONTRACT NETWORK ADMINISTRATOR/GRAPHIC DESIGNER • • Contract Network Administrator to upgrade the network computers, Server & SLAs• Develop creative ideas and concepts for building product cards with high visual impact.• Keep website up to date and drive SEO traffic, •Build product catalog managing over 4000 SKUs

Tampa/St. Petersburg, Florida Area

In the Fall of 2011, I decided to continue my formal education, and am currently enrolled in Masters courses for Analysis Support, but I’m open to new opportunities to which I can commit myself fully.Specialties:✓ Windows 2000 / XP ✓ Windows Server 2000 / 2003✓ Microsoft Office Suite✓ Visual Basic for Applications✓ Microsoft Exchange✓ Adobe Photoshop ✓ Adobe Illustrator✓ Oracle PL/SQL✓ Database Management ✓ Reporting Process Improvements✓… Show more In the Fall of 2011, I decided to continue my formal education, and am currently enrolled in Masters courses for Analysis Support, but I’m open to new opportunities to which I can commit myself fully.Specialties:✓ Windows 2000 / XP ✓ Windows Server 2000 / 2003✓ Microsoft Office Suite✓ Visual Basic for Applications✓ Microsoft Exchange✓ Adobe Photoshop ✓ Adobe Illustrator✓ Oracle PL/SQL✓ Database Management ✓ Reporting Process Improvements✓ User Training ✓ Network Security ✓ Technical WritingFor a detailed list of accomplishments, please request my resume. Show less

Tampa, Florida

The District of Hillsborough County is the third largest school district in Florida and the 8th largest district in the US.In 2008, I came on board as Network Administrator and Lab Manager, administrating local Windows 2003 & 2008 Servers, Altiris Deployment Server, and maintaining the PC labs.I managed desktop support of 100 staff and 300 basic users, in a timely manner and improved staff competencies via training on technical skills and office software.My key… Show more The District of Hillsborough County is the third largest school district in Florida and the 8th largest district in the US.In 2008, I came on board as Network Administrator and Lab Manager, administrating local Windows 2003 & 2008 Servers, Altiris Deployment Server, and maintaining the PC labs.I managed desktop support of 100 staff and 300 basic users, in a timely manner and improved staff competencies via training on technical skills and office software.My key achievements were in simplifying and streamlining processes for this large school district.✓ Developed and implemented a task tracking database✓ Simplified mapping of student test successes through an Excel macro✓ Reduced several hours of work per week to minutes while automating processes by using tools such as Excel macros, Office templates, and IT task / issue trackingFor a detailed list of accomplishments, please request my resume. Show less

Plymouth, Michigan

Visteon is a global Tier 1 automotive supplier that provides world-class components, engineering expertise and technical solutions to vehicle manufacturers worldwideIn 2006, I took on another highly skilled technical position tuning injection mold press computers to obtain quality parts, and using a gantry crane to change out molds. I progressed quickly in this department, taking charge of 15 of 44 presses at any one time, and was handpicked to train and mentor new… Show more Visteon is a global Tier 1 automotive supplier that provides world-class components, engineering expertise and technical solutions to vehicle manufacturers worldwideIn 2006, I took on another highly skilled technical position tuning injection mold press computers to obtain quality parts, and using a gantry crane to change out molds. I progressed quickly in this department, taking charge of 15 of 44 presses at any one time, and was handpicked to train and mentor new personnel.For a detailed list of accomplishments, please request my resume. Show less

Greater Detroit Area

AMR Group is an IT solutions company serving business, corporate and office clients throughout the Detroit area.In 2005, I was handpicked for a highly technical job as a line puller, handling the HP Cable Services contract as Team Leader of state-wide data centers. I performed server connection updates and tracking using MS Excel & HP Global Deploying for our primary client, General Motors.For a detailed list of accomplishments, please request my resume.

Auburn Hills, Mi

Brose North America is a major international automotive supplier. From 2004 to 2006, I was contracted through Sierra ITS, a leader in the Information Technology (IT) staffing, to spearhead various projects including a major 3-4 month project to refresh company-wide PCs, where I had full authority over complex evaluation, tracking, and reporting on annual refresh requirements for a broad range of equipment.I configured VOIP phones and fiber to copper switchboxes and created… Show more Brose North America is a major international automotive supplier. From 2004 to 2006, I was contracted through Sierra ITS, a leader in the Information Technology (IT) staffing, to spearhead various projects including a major 3-4 month project to refresh company-wide PCs, where I had full authority over complex evaluation, tracking, and reporting on annual refresh requirements for a broad range of equipment.I configured VOIP phones and fiber to copper switchboxes and created Users/Groups and MailboxesI am proud to have helped coordinate a full-scale consolidation of 350 users from 3 buildings into a single office space, including migrating and centralizing all IT equipment, networking, and peripherals while maintaining minimal downtime for the company.For a detailed list of accomplishments, please request my resume. Show less

Information AnalystUsing MS Access and VBAWorking hands on with customers to design and build database

Plymouth, Michigan

Analogue and Digital Lino-Hell drum scanners inputting to film and digital sitex system.

Master'S Degree, Ms Is Decision Support Systems Mgmt, 4.0

Activities and Societies: Golden Key International Honor Society

Bachelors In Information, Oracle Database Administration, 4.0 Gpa

Activities and Societies: National Society of Collegiate Scholars Graduated summa cum laude, Dean’s List for academic achievement.

Associate Of Arts (Aa), Cis Network Administration

Activities and Societies: National Technical Honors Society 4.0 GPA, Class Speaker at Graduation, Dean’s List with perfect attendance