Experienced Office Manager/ Optical director and Optician. Direction and Business strategy professional with over 15 years of experience in Sales and people/product management. Developed three Optical and Ophthalmology practices with positive business development with in the first year of all three practices. Experienced Information Technology professional seeking to contribute training and acquired skills within a Tier One Technical Support and/or Help Desk role. Works well both independently and within a group setting, to provide full life-cycle technology support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing customer and end-user support. Abilitiy to easily identify and resolve technical issues and concerns. Excellent communication and interpersonal skills.TECHNICAL SKILLS:ABO/NCLE trained, Licensed Apprentice Optician, POF member,MCSE, BICCSI, SEC+, CISSP, SBCA, A+, JAVA (Red Hat), TCP/IP, Cisco, LAN/WAN, Avaya, SQL, Nortel/Altheon, Juniper, Netscreen, Nokia, F5, Blue Coat, Foundry, MS Word, Excel ,Outlook , PowerPoint , Access, TBS – ticketing software,IEEE,ANSI,NESC,OSHA,WMIS work manage sysSMTP, telephony and VPN’s. Active directory, Exchange, SQL, HP/SQL Servers, CISCO internetworking, DNS, anti-virus, anti-spam and call/manager telephony systems, programming