Robert Scaniffe Email & Phone Number

Branford, Ct, Us

United States

East Haven,Ct

Manage multiple departments simultaneously troubleshooting and resolving product availability issues, correcting plan-o-grams, which improved service opportunities and sales. Supported Store Manager in managing the day-to-day store operation. Based on outstanding results, trained and coached employees to achieve sales and gross margin goals, and reach rate and service targets. - Supervised and trained staff merchandising ad sets, freight handling, and placement of store stock. -… Show more Manage multiple departments simultaneously troubleshooting and resolving product availability issues, correcting plan-o-grams, which improved service opportunities and sales. Supported Store Manager in managing the day-to-day store operation. Based on outstanding results, trained and coached employees to achieve sales and gross margin goals, and reach rate and service targets. - Supervised and trained staff merchandising ad sets, freight handling, and placement of store stock. - Promoted career development for 7 employees by administered timely and accurate performance reviews with expectation goals for career advancements.- Purchased store stock in alignment with projected sales, built targeted store displays, and designed and implemented in-store plan-o-grams. - Managed appropriate inventory levels by increasing inventory turns and Implemented ordering inventory controls resulting in profitability.- Executed efforts to assist customers in making the right choice every time by providing simple, impartial advice; meet or exceed sales, services and accessories targets. Show less

Managed all activities affecting Territory operations: sales, customer relations, merchandising, display and design. Modeled and managed performance with regard to customer service, merchandising, leadership, communication, associate development, and teamwork. Led development efforts for up to 120 staff members depending on the season.- Achieved sale productivity goals of 10 stores equaling to $3.7M in annual sales.- Managed weekly training clinics delivering just-in-time learning to… Show more Managed all activities affecting Territory operations: sales, customer relations, merchandising, display and design. Modeled and managed performance with regard to customer service, merchandising, leadership, communication, associate development, and teamwork. Led development efforts for up to 120 staff members depending on the season.- Achieved sale productivity goals of 10 stores equaling to $3.7M in annual sales.- Managed weekly training clinics delivering just-in-time learning to 125 employees that resulted in 10% increases in both Sales and Customer Satisfaction.- Created and implemented plan-o-grams that maximized business opportunities and resulted in increased return on investment by 150%.- Ensured operations were cost effective by reducing costs and eliminated unnecessary expenses. - Improved customer relations by resolving customer and employee needs in a timely manner.- Balanced inventory by increasing inventory turns and implementing ordering inventory controls. Show less

Oversaw all activities affecting store operations and led development efforts for future management team (approximately 6). Actively coached day-to-day performance of associate staff members ranging from 20 to 60.- Achieved sale productivity goals to meet or exceed a$7M a year store as Assistant Store Manager by Identified and maximized business opportunities (such as Seasonal, Weather-related, Regional events), by managing customer clinics,merchandising available inventory, and offering… Show more Oversaw all activities affecting store operations and led development efforts for future management team (approximately 6). Actively coached day-to-day performance of associate staff members ranging from 20 to 60.- Achieved sale productivity goals to meet or exceed a$7M a year store as Assistant Store Manager by Identified and maximized business opportunities (such as Seasonal, Weather-related, Regional events), by managing customer clinics,merchandising available inventory, and offering promotional support to regional events. - Ensured Expense Control operations were cost effective by reducing costs and eliminated unnecessary expenses (such as store use markdowns, paper recycling, store supplies).- Delivered outstanding levels of customer satisfaction (as rated by corporate metrics), by setting high expectations, delivering ongoing training, and role modeling service standards.- Kept appropriate staffing levels (60 or more associates) by continually recruiting and hiring high quality talent, and scheduling to accurately forecast sales projections.- Directed daily receiving operations to check in product shipments, and prevent shrinkage. - Oversaw bookkeeping operations for front end store operations, keeping vault standards, and ensuring bank deposits were accurate. Show less

Exceeded sales from a $68M store to $72M in annual sales within 2 years by capitalizing on preferred customer programs. Proactively communicated with customers in advance of important events and trained sales associates in selling and presenting merchandise. - Created and managed targeted sales campaigns, implemented prospecting and lead campaigns by implementing cold calls to customers.- Reduced loss / shrinkage by increasing Customer Service, improving Loss Prevention training, and… Show more Exceeded sales from a $68M store to $72M in annual sales within 2 years by capitalizing on preferred customer programs. Proactively communicated with customers in advance of important events and trained sales associates in selling and presenting merchandise. - Created and managed targeted sales campaigns, implemented prospecting and lead campaigns by implementing cold calls to customers.- Reduced loss / shrinkage by increasing Customer Service, improving Loss Prevention training, and utilizing daily / weekly inventory checklists; efforts resulted in less-than-1% on a plan of 2%. - Managed sales floor to ensure product availability, customer service, loss prevention standards were met by implementing 100% bay auditing. Role modeled best practices being visible on sales floor during peak hours and ensuring store safety and cleanliness standard were met.- Hired and developed 12 associates into Department Managers leveraging a 6 week course program during tenure as Assistant Store Manager; 2 of 12 promoted to Assistant Manager within 1 year.- Promoted employee development and supported staff members* careers by administering timely and accurate performance reviews; collaborated to build goals for career advancement. Show less

Managed multiple departments simultaneously troubleshooting and resolving product availability issues, correcting plan-o-grams, which improved service opportunities and sales. Supported Assistant Store Manager in managing the day-to-day store operation. Based on outstanding results, trained and coached employees to achieve sales and gross margin goals, and reach rate and service targets. - Supervised and trained staff merchandising ad sets, freight handling, and placement of store stock… Show more Managed multiple departments simultaneously troubleshooting and resolving product availability issues, correcting plan-o-grams, which improved service opportunities and sales. Supported Assistant Store Manager in managing the day-to-day store operation. Based on outstanding results, trained and coached employees to achieve sales and gross margin goals, and reach rate and service targets. - Supervised and trained staff merchandising ad sets, freight handling, and placement of store stock. - Promoted career development for 10 employees by administered timely and accurate performance reviews with expectation goals for career advancements.- Purchased store stock in alignment with projected sales, built targeted store displays, and designed and implemented in-store plan-o-grams. - Managed appropriate inventory levels by increasing inventory turns and Implemented ordering inventory controls resulting in profitability.- Executed efforts to assist customers in making the right choice every time by providing simple, impartial advice; meet or exceed sales, services and accessories targets. Show less