As a CRM Administrator and Training Specialist, I was responsible for managing new implementations for our CRM system from inception to rollout. I also supported over 4500 users of our in-house CRM platform. I ran training webinars, in-person trainings, and handled troubleshooting and support questions. I performed QA testing, regression testing, and negative testing of new releases, as part of the Software Development Life Cycle, of both the desktop platform and the mobile platform. I developed training materials including videos, quick reference guides, and training manuals to be made available on our company wide intranet.

I specialized in sourcing new clients in the A/V, Telecommunicaton, and Security industries. I identified and qualified worthwhile leads based upon branch requests.

Academic AdvisorI worked with current students to assist with any and all issues including registration, course planning, probation and dismissals, and classroom issues. I trained, developed, and mentored 5-20 new advisors per week to ensure knowledge of their performance metrics and responsibilities both one on one and in a class room setting. I extensively researched student issues as they pertain to academic policy and registration. I communicated accurate information across multiple departments through phone calls, emails, verbal, and memos. I acted as liaison with other departments to ensure all university policies are followed correctly.Admissions AdvisorI was responsible for calling 150-300 potential new students everyday as well as conducting 3 phone interviews to potential applicants. I registered and enrolled 20-30 new students each semester. I ensured correct enrollment procedures: degree selection, application, registration, state based enrollment paperwork, financial aid application, class selection, and course planning.

Managed a team of 15-20 individuals who ensure customer packages meet required service levels.