Senior Technical Support Analyst
Edmonton, Canada Area
I started with JWN in the Data Services department as an internal report developer using a combination of MS Access, Excel, and SBClient (Unidata database). After a year or so, I moved into the IT department.As a member of the IT Department for 12 years, I was responsible for general application, network, and computer technical support for our offices in Edmonton and Calgary. These responsibilities led to a developed familiarity with the following technologies and systems:-… Show more I started with JWN in the Data Services department as an internal report developer using a combination of MS Access, Excel, and SBClient (Unidata database). After a year or so, I moved into the IT department.As a member of the IT Department for 12 years, I was responsible for general application, network, and computer technical support for our offices in Edmonton and Calgary. These responsibilities led to a developed familiarity with the following technologies and systems:- Windows 7/10/2003/2008 desktop, laptop, Surface, and server maintenance- Apple OSX 10.11 desktop, laptop, and server maintenance- Basic productivity and creativity application support including: MS Office, Adobe Creative Suite/Cloud, custom applications- PC/Apple desktop, laptop, server repair- Mobile device assistance (iOS/Android)- Office 365 Administration including email, Sharepoint, and Skype- Active Directory administration and maintenance- Fortigate firewall maintenance- Cisco switch operations- Remote support via TeamViewer and UltraVNC- VPN support via Forticlient and utilizing RSA SecureID Authentication system- VMWare ESXi basic server deployment and management- Coordination with vendors for maintenance renewals- Creating general technical documentation- General Sharepoint O365 maintenance- General printer support and maintenance- Barracuda web and spam filter operations- UniTrends backup appliances for disaster recoveryAs the primary support in a publishing company of 100+ staff, I have experience working with a variety of different departments including: Accounting, Creative, Circulation, Data Services, Editorial, Executive, Marketing, Sales, and Web Services. To support these groups, I'd interact via email, phone, Skype, Sharepoint, and in person.While based out of Edmonton, I made regular trips to Calgary to provide a support presence and to address issues that can be done more efficiently in person. Show less
