Director, Solutions Center Operations (Professional Services)
CurrentLaunched the Solution Center group to architect and deliver cyber security, identity, cloud, collaboration, and productivity solutions to meet the business needs of our enterprise clients, leading group operations.Through strategic talent acquisition, grew a team of senior and junior technical specialists and solution architects.Established and helped drive key performance indicators, including gross margin and billable utilization.Set up individual training plans that significantly grew our capabilities and enabled us to meet technical partner certification requirements.Initiated and grew partnerships with technology and delivery organizations aligned with our capabilities. These include Microsoft, Quest Software, CyberArk, Keyfactor, Ingram Micro, and ForgeRock.Directed internal technical efforts to improve the organization’s security footprint, including application management, device management, conditional access, multifactor authentication, information protection, and security policy improvements.Collective Insights is a management and technology consulting company specializing in helping enterprise clients enhance system security, modernize authentication, improve productivity, and address business challenges.