Robert Scott Allen, Realtor, Pmp Email & Phone Number

Jacksonville, Florida Area

As a Berkshire Hathaway HomeServices Realtor, I am fully committed to working for you and will provide excellent customer service, market expertise and loyalty as a single agent. You will always receive exceptional service, extensive expertise and world-class professionalism. With me as your realtor, you can count on someone who always has a smile on his face and is always working for you. I am passionate about the buying and selling process, eager to support those looking to buy their first home, second or third, as well as investors in the marketplace. I hope you reach out to me, so I can sell your home or find you that dream home you have always looked for.

Driven to share this healthy style of living with Plexus Products and also helping those who recognize this massive residual income opportunity that has changed my families lives forever!!

-Continually improving the cost-effectiveness of the customer service operations. Conduct and maintain regular revenue channel analysis, reporting, and benchmarking for the purpose of continually improving service productivity, cost per acquisition, and quality of service.-Accountable for all Service Department business revenue which is generating about $2 million per year at current.-Responsible for managing all service department functions, to include: Service Level Agreements (SLA's), scheduling, proposal creation, budgeting and preventative maintenance for a multi-million dollar revenue generating department.-Evaluates current processes, procedures, and overall efforts for improvement and innovation.-Coordinate with Leadership & Development personnel to initiate and sustain effective service training and development programs.-Manage and resolve complex issues passed on by the customer service team including handling all major customer complaints or incidents.-Facilitates service meetings to review financial statements, activity reports and other service performance data to measure productivity, goal achievement and needs for cost reduction and program improvement.-Technical expert on deployed technologies to include integration with current company’s proprietary software.-Conduct and implement training programs, measure and evaluate training, create metrics that measure impact of training for all employees and customers alike.

Responsible for the coordination of installation teams and service positions to ensure that we maintain a customer focused approach to daily operations. - Coordinate as required with Project Managers and Service Managers to develop FY business plan including revenue, manpower requirements, overhead costs associated, and training needs. Establish forecasts to be presented to management on a quarterly basis that focuses on backlog revenue and margin and manpower requirements by the Operations Team. - Support of the Operations Teams to balance manpower requirements. Ensure development plans are in place for all members to focus on technical competencies and customer satisfaction. - Plan, organize and direct the day to day operation of the operations teams to ensure we create process improvements and drive continuous productivity improvements.- Effectively manage all budgets to reflect positive cash, costs, billings and receivables. Maintain profitability goals and positive cash flows within the budget for all projects. Effectively communicate all financial status to the executive management team. - Promote coordination and feedback between the project managers, engineers and specialists. - Responsible for ensuring that performance reviews and development plans are in place for all direct reports. Ensure that direct reports have performance review completed in a timely manner for all field team members. - Responsible for review of contract terms and conditions as they apply to the projects.

Jacksonville, Florida Area

Delivered Business Intelligence and Web Based Security solutions for two Army bases overseas, homeland security, a county jail, large health care, utility, and class 1 railroad companies:• Ensured on-time delivery of $3 million professional services on fixed price contracts.• Affectively managed teams in the planning, development and delivery of multiple projects.• Lead project development, progress and lessons learned meetings with executive management.• Responsible to manage junior PM’s by conducting QA/QC of work and provide peer reviews of project deliverables. • Provided cross-training within our PMO and other teams on best practices

Jacksonville, Florida Area

Delivered Business Intelligence and Web Based Security solutions for large health care, utility and class 1 railroad companies:• Ensured on-time delivery of $1.5 million professional services on fixed price contracts.• Affectively managed teams in the planning, development and delivery of multiple projects• Lead project development, progress and lessons learned meetings with executive management

I was a technician that was responsible for operating sonar systems, underwater fire control systems, and supporting equipment on a US CG class cruiser. I was also responsible for undersea surveillance, and aid in safe navigation and search-and-rescue operations. I used equipment to detect, analyze and locate targets of interest. I was required to have normal color perception, normal hearing, be cleared with a security clearance (SECRET) Requirement (PRP), and had to be U.S. citizen.As a Surface Rescue Swimmer I was prepared for assignment with surface units to provide Rescue Swimmer duties. The training provided hands-on experience in First Aid, CPR, Rescue Equipment, Waterborne Lifesaving Techniques, Day/Night Water Entries, Parachute Disentanglement, Search and Rescue Tactics, Inanimate Object Recovery, Night and Multiple Rescue Situations, and Motor Whaleboat/Rescue boat/Focsle operations

As an Aircraft Painter I worked under minimum supervision to safely prepare, paint and detail Boeing aircrafts according to schedule using company quality standards and operating procedures. I worked to safely perform aircraft preparation, painting, and detailing of aircraft under minimal supervision. Coordinate with supervision and Inspection to ensure compliance with internal and FAA paperwork, sign-offs and quality specifications. I followed standard operating procedures when using tools and equipment such as dual action sanders, hydraulic lift platforms and paint sprayers. As well as followed standard operating procedures when using sealants, paint strippers and corrosion-preventive chemicals and use protective equipment as required. Also was involved with assisting with aircraft movements inside hangars.

Bachelor Of Science (Bs), Business Administration And Management, General

Aa, Construction Management