Robert Duvall Email & Phone Number

Johnstown, ON

• Manage (including planning) the audit process to monitor the quality system and compliance with regulatory and customer requirements.
• Provide leadership on key manufacturing, customer and vendor issues to ensure compliance and continued product distribution.
• Design and maintained ongoing awareness of KPI’s to ensure deadlines and service levels are achieved.
• Act as primary customer interface for significant QA related issues/initiatives; coordinate participation of other members of the team to ensure positive customer relationships.
• Act as the primary advisor to the operations management team on QA issues/initiatives (e.g. problem solving, identification and escalation of significant QA issues).

Iroquois, ON Canada

• Utilized online tools within to direct and obtain approvals for Engineering Change Requests.
• In conjunction with manufacturing management, support and directed activities to secure short lead time, flexible manufacturing and supply chain processes targeted to reduce lead times, increase service levels and.
• Collected and enter updated manufacturing times from the shop floor.
• Ensured completion of manufacturing’s portion of the PPDS process.
• Coordinated manufacturing ACER process.
• Used Excel, reports and other tools to track actions required.

Brockville, Ontario

• Evaluated and approved new suppliers, fostering long term supplier relationships and performed supplier audits identifying product improvement and cost saving measures ensuring high quality.
• Assisted in internal quality audits and CAPA investigations to improve quality and compliance levels.
• Ensured deficiencies and discrepancies are completed and reconciled as required prior to product release or disposition. Recommended appropriate corrective actions and follow up to ensure continued product distribution.
• Reviewed manufacturing and packaging records to ensure compliance for product release.

Cornwall, ON

• Managed (including planning) the audit process to monitor the quality system and compliance with regulatory and customer requirements.
• Provided leadership on key regulatory, customer and 3rd part audits to ensure compliance and continued product distribution.
• Designed and maintained ongoing awareness of KPI’s to ensure deadlines and service levels greater than 98% were achieved.
• Acted as primary customer interface for significant QA related issues/initiatives; coordinate participation of other members of the account team to ensure positive customer relationships.
• Acted as the primary advisor to the operations management team on QA issues/initiatives (e.g. problem solving, identification and escalation of significant QA issues).

Morrisburg, ON

• Facilitated more than a dozen third party FDA, Health Canada and ISO audits resulting in either one (1) or zero (0) minor non-conformities ensuring continuous product distribution.
• Led the configuration, training and implementation of an electronic document control system saving more than $100K per year.
• Communicated key quality indicators to management and all employees in a timely manner ensuring continuous improvement and customer satisfaction.
• Reviewed and analyzed customer requirements and ISO product standards ensuring a clear and thorough understanding of labeling, packaging, verification and testing maintaining compliance and ensuring on time delivery.
• Reviewed and assisted Canadian delegation with development of international dentistry standards as Member ISO TC106.

Morrisburg, ON

• Oversee the GMP and ISO system implementation, maintenance and ongoing compliance.
• Communicate to management and all employees in a timely manner key quality indicators.
• Review and analysis of customer requirements, to ensure a clear and thorough understanding of their labeling, packaging, verification and testing requirements.
• Maintain and demonstrate continuing compliance to ISO product standards with inspection and testing of the product and packaging.
• Maintain a system to effectively control, issue, recall and archive quality documents.

Morrisburg, ON

• Maintained Corrective and Preventive Action Program effectively controlling costs.
• Fostered long term supplier relationships, approved new suppliers, communicated clear material specifications and performed supplier audits identifying product improvement and cost saving measures and ensuring high.
• Administered, maintained and coordinated product complaint system in a timely manner ensuring customer satisfaction.
• Conducted formal management review of the quality system quarterly ensuring compliance with required regulatory bodies.
• Developed improvements on existing processes to eliminate waste and reduce manufacturing lead times.

Morrisburg, ON

• Maintained and administered cost effective calibration system for over four hundred measuring and test devices ensuring compliance and eliminating waste and reducing processing costs.
• Administered, evaluated and controlled special test runs verifying test plans were clearly defined and documented thus ensuring valid and conclusive results and improved cost control.
• Performed regularly scheduled internal quality system audits identifying opportunities for improvement and reducing costs.
• Analyzed processes for compliance to applicable regulations and standards and resolved any discrepancies thus reducing costs and improving service levels.