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Robert Serrano Email & Phone Number
20+yrs Business Development |Commercial Management |General Manager |B2B-B2C| Change Management |Ocean Shipping |Logistics |Supply Chain |Entrepreneur |Digital Transformation |Big Data |SaaS - DaaS |Tech |Oil & Gas
at
WNS
1 phone found
area 973
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
20+yrs Business Development |Commercial Management |General Manager |B2B-B2C| Change Management |Ocean Shipping |Logistics |Supply Chain |Entrepreneur |Digital Transformation |Big Data |SaaS - DaaS |Tech |Oil & Gas
Location
London, England, United Kingdom
Company size
Who is Robert Serrano? Overview
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Quick answer
Robert Serrano is listed as 20+yrs Business Development |Commercial Management |General Manager |B2B-B2C| Change Management |Ocean Shipping |Logistics |Supply Chain |Entrepreneur |Digital Transformation |Big Data |SaaS - DaaS |Tech |Oil & Gas at WNS, a company with 59246 employees, based in London, England, United Kingdom. AeroLeads shows phone signal with area code 973 and a matched LinkedIn profile for Robert Serrano.
Robert Serrano previously worked as Vice President Client Services - Shipping & Logistics at Wns and Freight Account Manager at Quality Freight Services Ltd. Robert Serrano holds International Executive Mba, International Executive Master Business Administration from Ie Business School.
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WNS
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Profile bio
About Robert Serrano
I am looking for a company where I can add value from day one, with a strong culture for diversity and inclusion and being heard, and a place where I can take ownership, invent and simplify the ways of serving customers, and having a lot of fun because logistics & technology industry is my passion.My progressive multinational experience at senior level has provided the platform for achieving positions of Managing Director and Senior Sales Director for global organizations. I have had responsibility for commercial sales and e-business consulting in Europe, the Middle East, and Africa. My success in increasing efficiency, productivity, and profitability in the shipping industry in INTTRA a SaaS platform from which 22% of the world’s trade originates. Throughout my career I have overreached many general sales management objectives, generating yearly revenues of +$200M, managing annual budgets of up to $85M, and leading teams of 17+. I understand the value of effective, innovative collaboration and am dedicated to providing ongoing training for individuals, building teams, and developing departments that will drive growth. This engages and empowers individuals to build solid teams supported by my extensive sales management and business development experience. My customer service-oriented leadership style can generate substantial enhancements in client satisfaction and retention as well as increases in net revenue. My ability to communicate effectively supports my leadership and relationship management. Working in manufacturing and shipping throughout diverse industries has allowed me to establish a vast network of key partnerships with vendors, ports, and import and export organizations across the globe. Tapping into this network magnifies my project management capabilities because I can apply my unique connections with valuable resources to the strategic implementation of project plans. My global expertise has served me well while working internationally on almost every continent. I am comfortable doing business in different environments. Accommodated and open to travel/relocation; I seek to employ my comprehensive background to implement innovative solutions for a respected employer.
Listed skills include Logistics, Management, Change Management, Supply Chain Management, and 45 others.
Current workplace
Robert Serrano's current company
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Wns
13 roles
Robert Serrano work experience
A career timeline built from the work history available for this profile.
Vice President Client Services - Shipping & Logistics
CurrentCo-create Business Transformation with a Digital TouchWNS Global Services manages, operates and transforms business processes for more than 350 leading global organizations across 9 industry verticals (Insurance, Banking & Financial Services, Travel & Leisure, Shipping & Logistics, Utilities & Energy, Healthcare, Retail & CPG, Manufacturing and Consulting.
Aug 2022 - Present
Freight Account Manager
To deliver efficient and cost-effective shipping solutions to our customers.Active Community PartnerHigh Ethical StandardsDrive Continuous ImprovementFreight Security in transit and storageProvide current market rates to customersOffer assistance on all customs procedures inbound & outboundMake our customers feel valuedOffer honest & transparent market.
Feb 2022 - Jun 2022
Senior Director Business Development
OC Lines is an International Freight Forwarder, NVOCC certified and we provide Trading, Procurement, Purchasing, Logistics, and End-to-End Supply Chain solutions. Focus on FCL/LCL Ocean/Air Freight, Land Transport, Custom House Brokerage, Vessel Chartering for the Oil & Gas Industry worldwide. www.oc-lines.comAboutBuilt a profitable business operation for.
Oct 2016 - Feb 2022
Co-Founder - Managing Director - Confibox
WWW.CONFI-BOX.COM | Company set up while working in parallel with OC Lines.A start-up Logistics Operator on General Cargo, Procurement, Commodity Trading, Personal Effects, Oil & Gas for service International Transport Ocean/Air/Land - FCL/LCL. AboutI am a passionate and results-driven leader with direct sales experience in Fortune 500 and 1000.
Nov 2015 - Nov 2020
Cofounder - Managing Director
Base Trading & Technology Sl
Consulting business unit where we deliver B2B, B2C, B2G software for End-to-End Supply Chain solutions. AboutWith an entire career rooted in business development and sales leadership, I have helped improve efficiency at global organizations, developed and launched an eCommerce portal, launched B2B Logistics software, and sold subscription big-data services.
Nov 2015 - Oct 2020
Interim Managing Director (Emea)
Set the strategy for commercial sales and e-business consulting for the EMEA region (SaaS/DaaS), leading digital transformation projects for larger shippers and freight forwarding. This involved top shipping lines' export/import transactional process and big data management (Maersk, MSC, Cma-Cgm, Hapag Lloyd, Hamburg Sud, Safmarine, Seago Line), together.
Jan 2014 - Oct 2015
Senior Sales Director Emea
AboutResponsible for managing commercial sales and e-business consulting in the EMEA region, managing teams in Copenhagen, Genoa, Istanbul, Dubai, and Johannesburg.SPECIALTIES: Control Tower Project Management & Development, RSS, Google Ads, Analytics, Big-Data, AI, Tableau, Power BI, Business Objects, and Dashboard for weekly performance reporting..
Jan 2012 - Jan 2014
Europe Regional Sales Director
Managed and directed operations of global e-commerce sales program encompassing 45 shipping lines and commercial sales and e-business consulting in Spain, Gibraltar, Portugal, Italy, Austria, Switzerland, Poland, the Czech Republic, Hungary, and Slovenia.SPECIALTIES: Excellent presentation skills, communication and interpersonal skills with a strong.
Jun 2008 - Jan 2012
Area Ecommerce & Telesales Manager Iberia & Morocco
Areas of Expertise & Responsibilities:o Responsible for all e-commerce and online sales activities in Spain, Portugal, and Morocco by developing relationships with the customer community and providing leadership to, directing, and supporting the team across 13 offices, 11 ports, and two dry port service locations credited with generating freight liner.
Aug 2004 - Jun 2008
Country General Sales Manager
Responsible for sales, business development and export/import customer service across 18 teams, two branches, two ocean ports, and two container off-dock service points as Country Sales Manager after Maersk acquired Sea-Land Services. Successfully restructured the sales office by reorganizing commercial services so that assets and products were redeployed.
Dec 1999 - Jun 2004
Key Account Manager
Responsible for key account management and global account sales unit in the country and, managing four staff.SPECIALTIES: Business Development, Sales & Marketing, Commercial Management, CRM, Leadership/Team Management, P&L, Cost Reduction, Operations/Finance, Procurement, Recruiting, Strategic Planning & Analysis, Team Building, Change Management, Supply.
Mar 1997 - Dec 1999
Senior Pricing Analyst, Offshore Americas Division, Caribbean/Central America
Caribbean, Central & South America pricing related activities, working in coordination with 19 country manager.Create tariff rules and regulations for countries (México, Guatemala, Honduras, Nicaragua, Costa Rica, Panamá, Colombia, Venezuela, Ecuador, Perú, Chile, Bolivia, Brazil, Argentina, Uruguay, Paraguay, Puerto Rico, República Dominicana, Jamaica &.
Jan 1995 - Mar 1997
Team & coworkers
Colleagues at WNS
Other employees you can reach at wns.com. View company contacts for 59246 employees →
RD
Ranganath Dash
Colleague at Wns
Odisha, India, India
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PL
Payal Londhe
Colleague at Wns
Pune, Maharashtra, India, India
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KV
Krishna Vissapragada
Colleague at Wns
Hyderabad, Telangana, India, India
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HS
Harshit Sharma
Colleague at Wns
Pune, Maharashtra, India, India
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RL
Ronald Laxamana
Colleague at Wns
Metro Manila, National Capital Region, Philippines, Philippines
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KD
Krishna Dayama
Colleague at Wns
Washim, India, India
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KF
Keegan Florence
Colleague at Wns
Cape Town, Western Cape, South Africa, South Africa
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MK
Manish Kumar
Colleague at Wns
Pune, Maharashtra, India, India
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MM
Miche Manuel
Colleague at Wns
Cape Town, Western Cape, South Africa, South Africa
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AG
Ashwini G.
Colleague at Wns
Mumbai, Maharashtra, India, India
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Ranganath Dash
Colleague at Wns
Odisha, India, India
View →
PL
Payal Londhe
Colleague at Wns
Pune, Maharashtra, India, India
View →
KV
Krishna Vissapragada
Colleague at Wns
Hyderabad, Telangana, India, India
View →
HS
Harshit Sharma
Colleague at Wns
Pune, Maharashtra, India, India
View →
RL
Ronald Laxamana
Colleague at Wns
Metro Manila, National Capital Region, Philippines, Philippines
View →
KD
Krishna Dayama
Colleague at Wns
Washim, India, India
View →
KF
Keegan Florence
Colleague at Wns
Cape Town, Western Cape, South Africa, South Africa
View →
MK
Manish Kumar
Colleague at Wns
Pune, Maharashtra, India, India
View →
MM
Miche Manuel
Colleague at Wns
Cape Town, Western Cape, South Africa, South Africa
View →
AG
Ashwini G.
Colleague at Wns
Mumbai, Maharashtra, India, India
View →
5 education records
Robert Serrano education
International Executive Mba, International Executive Master Business Administration
Ie Business School
Master In Business Administration (Mba), Business Administration, Management And Operations
Ie University
Post-Graduate Sales Management Strategy, Sales Managements & Strategy
Instituto Tecnológico De Santo Domingo
Bachelor Of Science, Guest Service Management (Tourist)
Universidad Catolica Santo Domingo
Ai Evangelist Program | Business Analyst For Cx Professionals, Wns Education In Ai / Gen Ai Upskilling
Wns Education
FAQ
Frequently asked questions about Robert Serrano
Quick answers generated from the profile data available on this page.
What company does Robert Serrano work for?
Robert Serrano works for WNS.
What is Robert Serrano's role at WNS?
Robert Serrano is listed as 20+yrs Business Development |Commercial Management |General Manager |B2B-B2C| Change Management |Ocean Shipping |Logistics |Supply Chain |Entrepreneur |Digital Transformation |Big Data |SaaS - DaaS |Tech |Oil & Gas at WNS.
What is Robert Serrano's phone number?
AeroLeads has found 1 phone signal(s) with area code 973 for Robert Serrano at WNS.
Where is Robert Serrano based?
Robert Serrano is based in London, England, United Kingdom while working with WNS.
What companies has Robert Serrano worked for?
Robert Serrano has worked for Wns, Quality Freight Services Ltd, Oc Lines Africa, Confi-Box, and Base Trading & Technology Sl.
Who are Robert Serrano's colleagues at WNS?
Robert Serrano's colleagues at WNS include Ranganath Dash, Payal Londhe, Krishna Vissapragada, Harshit Sharma, and Ronald Laxamana.
How can I contact Robert Serrano?
You can use AeroLeads to view verified contact signals for Robert Serrano at WNS, including work email, phone, and LinkedIn data when available.
What schools did Robert Serrano attend?
Robert Serrano holds International Executive Mba, International Executive Master Business Administration from Ie Business School.
What skills is Robert Serrano known for?
Robert Serrano is listed with skills including Logistics, Management, Change Management, Supply Chain Management, Logistics Management, Business Process, Sales Management, and Sales.
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