Robert Sessions Email & Phone Number

California, Arizona

• Creative Construction is a full-service Facilities Maintenance and Repair Contractor and serves as asingle point of contact to handle all of your facility needs. Creative Construction has been providing quality.
• Central Valley Office - 5856 E. Terrace Ave. Fresno, Ca
• Socal Office - 13933 Magnolia Avenue. Chino, Ca
• Arizona Office – 18521 E. Queen Creek Road. Queen Creek, Az - Service@creativecorp.com - for all immediate service requests.- Priority Service Phone – 888-480-5333- Office – 888-566-2780www.Creativecorp.comCalifornia.

Two Locations Serving All Of California

Creative Installations & Construction is a customer oriented installation and Retail facilities support contractor. We cover the entire state of California and provide uniformed in-house personnel. Some of our customers are Sears, Kmart, Target Distribution, Brookdale Senior Living, Solstice Senior living, AAA Southern California, Cushman Wakefield and.

• Responsible for team building, developing and implementing customer experience and operational efficiencies in an innovative pilot with multiple Cable Companies.
• 2007 North star recipient
• 2008 Leader of distinction Recipient
• 2007 /2008 best in class Kenexa scores
• Successfully staffed, launched and managed MSO installation teams in 6 states, totaling 139 associates.
• Implemented in-home solution selling culture and process

• Regional Services Manager, Special projects/Innovation at Circuit City Responsible for strategy, test/pilot execution, recruiting and retention and operational excellence for firedog in home service business.
• Supervised 7 Field Managers, 60 system Installers, and 65 third–party Vendor Partners involved in all residential and new construction installations. Built and managed the first 7 internal installation teams and.
• Successfully supported 121 stores as well as the RVP and DM’s for the Region.
• Hired and managed all subcontractors for the Region
• Increased internal technician headcount and top-graded subcontractors to move toward an 80% - 20% ratio of internal to subcontractor workforce. Quality of work increased and cost per job decreased.
• Motivated and developed once departmentalized management staff to become more team oriented and success driven through one-on-one communication and team building sessions.

• Responsible for building and managing successful 3rd party contractor base, to support residential installations and in home service business.
• Managed all aspects of 3rd party contractor installations, assigned store relationships and customer experience.
• Negotiated contracts, performance managed and developed partnership programs with 75 sub contractors to perform installations and best in class customer experience
• Supported the California and Texas Regions, and provided personal support and training for the 121 stores

• Responsible for developing sales, installation and service growth strategy, processes and operational excellence for all field requirements in residential/commercial Security installation and in home service business.
• Generated a customer base of 15,000 through direct sales and marketing
• Grew business from an 800 job per month operation to over 2000 jobs per month in six-month period.
• Recruited, Trained and managed a commissioned sales force of 25 and a staff of 15 technicians
• Recruited, trained and managed Installation teams for Southern California and Las Vegas markets
• Successfully negotiated brand labeling and marketing on Security products

• Responsible for branch sales, installation and service departments and personnel. Created customer retention processes and ensured operational excellence for all field requirements for residential/commercial Security.
• Managed Largest branch and staff in United States
• Directed a Regional sales team of 30, generating sales of 290 units monthly.
• Provided best in company results and customer rankings 1996-1998
• Reduced customer complaints by 27% and customer audit issues by 38%; best in region.
• Achieved high level of customer satisfaction while maintaining cost effective technical payroll.

Managed 2 Regional service operations in California, one in Georgia and one in Chicago. Supervised 10 subcontractors and internal service technicians and personnel for a customer base of 16,000.