Robert Sessions Email & Phone Number

California, Arizona

Creative Construction is a full-service Facilities Maintenance and Repair Contractor and serves as asingle point of contact to handle all of your facility needs. Creative Construction has been providing quality Distribution Center and Retail facilities repair and remodeling since 2008 across California. We have offices in Fresno, Chino and Phoenix to provide coverage for our customers. We have grown our operation and processes over time to cater to the Distribution center environments. We have the staff, Work order Management systems, tools and equipment to quickly and efficiently complete your project with minimal impact to your business operations. Here are some Sample service offerings -o Retail / Commercial construction and tenant improvement projectso Decommissionso Electrical (troubleshooting, addition and repair)o Plumbing o Cat6 / Low voltageo Asphalt / Parking lot services (new, maintenance, repair, re-stripe, ADA)o Striping (Interior and Exterior)o Concrete / Masonry (flat work, walls, stonework)o Doors (man doors, rollup, fire, millworks)o Drywall and Painto Fencingo Bollards and railso Authorized Garlock Safety equipment Installero Lighting (interior, exterior)o Fencing and Gateso Graffiti Removal / Vandalism repairo Hydro-jetting (pipeline maintenance)o Garlock Safety products – Authorized Installing Coo Lift Stations / Pump repair, replacement (storm and sanitary sewer)o Pressure washingo Welding and Steel Fabrication Our locations.• Central Valley Office - 5856 E. Terrace Ave. Fresno, Ca• Socal Office - 13933 Magnolia Avenue. Chino, Ca• Arizona Office – 18521 E. Queen Creek Road. Queen Creek, Az - Service@creativecorp.com - for all immediate service requests.- Priority Service Phone – 888-480-5333- Office – 888-566-2780www.Creativecorp.comCalifornia CSLB#1022524Arizona ROC #319985

Two Locations Serving All Of California

Creative Installations & Construction is a customer oriented installation and Retail facilities support contractor. We cover the entire state of California and provide uniformed in-house personnel. Some of our customers are Sears, Kmart, Target Distribution, Brookdale Senior Living, Solstice Senior living, AAA Southern California, Cushman Wakefield and many others. Facilities General Contractor California. Lic. # 703146-Specializing in Commercial / Retail Facilities support and repair-Electrical-ADA compliance-Bathroom remodels-lighting and energy reduction-Plumbing-Stucco-Concrete-Flooring-General framing repairs-Interior Build out-Roofing-Asphalt-Lift gates / loading docks-overhead doors-Sump pump repair/replacementsCalifornia C-7 Low voltage Systems Contractor-Specializing in Commercial / Residential Installations-Flat panel TV Installations-Video distribution systems-CCTV Systems-Store Display walls and fixtures

Responsible for team building, developing and implementing customer experience and operational efficiencies in an innovative pilot with multiple Cable Companies. • 2007 North star recipient• 2008 Leader of distinction Recipient• 2007 /2008 best in class Kenexa scores• Successfully staffed, launched and managed MSO installation teams in 6 states, totaling 139 associates.• Implemented in-home solution selling culture and process• Developed the management team within the 6 markets to deliver legendary customer experience.• Delivered excellent technician labor utilization efficiency * Designed and Implemented a scalable and truely differentiating customer centric culture and experience• Developed and managed strategic partnerships with Cable companies in 6 states• Received 1400 customer letters in 12 months, regarding their installation experience • Implemented Lean Six Sigma methods within the division• Achieved Best-in-Class installation metrics including: * Maintained Damage Claim rate at >0.003%* Achieved 20+% attach rate of additional/upsell services* Achieved 95+% Quality Assurance pass rate* Maintained 94+% Customer Satisfaction score* Maintained 95% First Time Completion Rate

Regional Services Manager, Special projects/Innovation at Circuit City Responsible for strategy, test/pilot execution, recruiting and retention and operational excellence for firedog in home service business. • Supervised 7 Field Managers, 60 system Installers, and 65 third–party Vendor Partners involved in all residential and new construction installations. Built and managed the first 7 internal installation teams and provided best in class customer experience and results. Worked with our Innovation programs and supported new test programs and pilots. • Successfully supported 121 stores as well as the RVP and DM’s for the Region.• Hired and managed all subcontractors for the Region• Increased internal technician headcount and top-graded subcontractors to move toward an 80% - 20% ratio of internal to subcontractor workforce. Quality of work increased and cost per job decreased. • Motivated and developed once departmentalized management staff to become more team oriented and success driven through one-on-one communication and team building sessions.• Reduced installer overtime percentage from 18% to less than 6%• Created regional implementation plans to support execution of company initiatives to achieve both operational excellence and business results

Responsible for building and managing successful 3rd party contractor base, to support residential installations and in home service business.• Managed all aspects of 3rd party contractor installations, assigned store relationships and customer experience. • Negotiated contracts, performance managed and developed partnership programs with 75 sub contractors to perform installations and best in class customer experience• Supported the California and Texas Regions, and provided personal support and training for the 121 stores

Responsible for developing sales, installation and service growth strategy, processes and operational excellence for all field requirements in residential/commercial Security installation and in home service business.• Generated a customer base of 15,000 through direct sales and marketing• Grew business from an 800 job per month operation to over 2000 jobs per month in six-month period.• Recruited, Trained and managed a commissioned sales force of 25 and a staff of 15 technicians• Recruited, trained and managed Installation teams for Southern California and Las Vegas markets• Successfully negotiated brand labeling and marketing on Security products• Achieved and sustained a single digit customer attrition rate• Managed call center responsible for handling all customer resolutions; provide guidance and mentoring of staff to enhance professional growth, improve effectiveness and develop skills

Responsible for branch sales, installation and service departments and personnel. Created customer retention processes and ensured operational excellence for all field requirements for residential/commercial Security installation and in home service business.• Managed Largest branch and staff in United States• Directed a Regional sales team of 30, generating sales of 290 units monthly.• Provided best in company results and customer rankings 1996-1998• Reduced customer complaints by 27% and customer audit issues by 38%; best in region.• Achieved high level of customer satisfaction while maintaining cost effective technical payroll.• Designed and implemented reward and recognition vehicles to successfully encourage high performance.• Improved employee morale of a once subjugated office by creating forums for open communication.

Managed 2 Regional service operations in California, one in Georgia and one in Chicago. Supervised 10 subcontractors and internal service technicians and personnel for a customer base of 16,000.