Robert Shaw Email & Phone Number

Needham Market, England, United Kingdom

London & South East

Support the NCP Operational teams being responsible for the Health & Safety of clients, colleagues, contractors and customers whilst at one of 123 NCP properties in London and South East Region.Personally, promote SHEQ and role model the NCP safety culture by minimising exposure to risk, ensuring a safe working environment and assisting Area Operational Managers in investigating all accidents and incidents.Create and implement a 12-week quarterly plan to conduct H&S audits at each site,… Show more Support the NCP Operational teams being responsible for the Health & Safety of clients, colleagues, contractors and customers whilst at one of 123 NCP properties in London and South East Region.Personally, promote SHEQ and role model the NCP safety culture by minimising exposure to risk, ensuring a safe working environment and assisting Area Operational Managers in investigating all accidents and incidents.Create and implement a 12-week quarterly plan to conduct H&S audits at each site, identify hazards and create actions to control or remove the hazard in collaboration with Area Operational Managers.Administrate and mange own diary to ensure success and completion of the 12-week plan, planning routes, booking trains, and organising hotel accommodation.Conduct Fire Risk Assessments, Environmental audits and quality audits checking operational processes. Review and update where necessary current Risk Assessments and Safe Systems of Work.Observe and audit for compliance all planned preventative maintenance (PPM) schedules such as annual inspections of Fire equipment and Asbestos reports etc with 3rd party FM support.Conduct Toolbox Talks at site with Operations teams around H&S compliance creating a safety first cultureAudit and review Contractor on site behaviours, checking 3rd party Risk Assessments and Method statements ensuring they are inducted at site and operating correctly and safely. Complete root cause investigations producing professional succinct reports.Support and develop close working relationships with Operational teams to engage all key stakeholders to maintain good environmental, health & safety and quality practice and legal compliance. Show less

East Anglia & Essex

Responsible for the operational performance, buildings and ground maintenance of 4 town centre MSCPs and 8 Surface sites across East Anglia and Essex with a combined total of 3200 spaces.Continuously ensure statutory compliance for all properties in the portfolio for Fire, Health & Safety Risk Assessment. Direct line management of 12 frontline operational staff.Identify opportunities to increase revenues, including the development of tariff proposals to the commercial manager… Show more Responsible for the operational performance, buildings and ground maintenance of 4 town centre MSCPs and 8 Surface sites across East Anglia and Essex with a combined total of 3200 spaces.Continuously ensure statutory compliance for all properties in the portfolio for Fire, Health & Safety Risk Assessment. Direct line management of 12 frontline operational staff.Identify opportunities to increase revenues, including the development of tariff proposals to the commercial manager, manage controllable costs such as payroll and identify any efficiency savings such as working smart and more efficient.Incorporate cleaning and work programmes to ensure Brand Standards were applied at all times across the Area and follow up site visits to ensure Brand Standards remained applied. Create action plans for sites that do not meat the Brand requirements.Appraise performance and attendance regularly and instigate appropriate remedial action to address shortcomings.Lead by example whilst continually providing and improving service to our customers and the Business.Oversee the delivery of an outstanding parking experience to our Customers. Show less

National

Short term secondment to establish UT Site initiative.Position identified as critical to the opportunity for UT (Flexible short-term sites) site openings to ensure actions were delivered consistently in-line with the UT model to drive compliance and viability. Whilst in role responsibilities included:• Work closely with Commercial partners to understand the cost modelling for these sites.• Work closely with Regional Operations Managers (ROM’s) to ensure that communication… Show more Short term secondment to establish UT Site initiative.Position identified as critical to the opportunity for UT (Flexible short-term sites) site openings to ensure actions were delivered consistently in-line with the UT model to drive compliance and viability. Whilst in role responsibilities included:• Work closely with Commercial partners to understand the cost modelling for these sites.• Work closely with Regional Operations Managers (ROM’s) to ensure that communication channels were clear, and no opportunities missed.• Deliver UT Bi-monthly 1-1 reviews with the Director Leased Services and to update all aspects of the programme.• To develop agreed work schedules with local Operations Managers (OM’s) for deployment of new UT site preparation and associated labor. Ensure that all visits were appropriate and recorded in order that sites remained compliant. Order sign packs for new UT sites and manage instillation in-line with brand standards. • To identify sites where cost outstrips revenue.• To attend meetings (virtually) where possible to ensure Op’s support of key objectives.• To communicate up and down positively, effectively & in a timely manner to ensure informed decisions were made and opportunities and risks are identified.• Open new UT sites on time, to brand standards and within budget. Show less

National Account

APCOA Parking is Europe's longest-established full service parking management company. It manages over 860,000 parking spaces across 15 countries, and employs approximately 4,500 people.• Took ownership of the commercial and operational performance responsibility of the parking services provided to our Travelodge & Hilton clients, servicing the parking provision of 53 Hotels across the UK.• Operational management support tied into 9 local Hub Managers and their teams, these in turn… Show more APCOA Parking is Europe's longest-established full service parking management company. It manages over 860,000 parking spaces across 15 countries, and employs approximately 4,500 people.• Took ownership of the commercial and operational performance responsibility of the parking services provided to our Travelodge & Hilton clients, servicing the parking provision of 53 Hotels across the UK.• Operational management support tied into 9 local Hub Managers and their teams, these in turn reported back to the National Account Manager.• Identified areas of under-performance, initiated change to encourage improvements both commercially and operationally meeting contractual KPI’s and budget expectations month on month. Show less

National Uk Contract

• Seconded to this contract as the National Operations Manager to focus on the operational performance to recover a challenging contract. Formulated a 100 day plan, agreed by the client, to rectify operational deficiencies and commercial under performance across a real estate encompassing the parking and security provision for 32 Network Rail car parks across the UK.• Managed and mentored 1 Office Manager and 3 Area Managers and a team of 105 SIA Licenced parking and security operatives to… Show more • Seconded to this contract as the National Operations Manager to focus on the operational performance to recover a challenging contract. Formulated a 100 day plan, agreed by the client, to rectify operational deficiencies and commercial under performance across a real estate encompassing the parking and security provision for 32 Network Rail car parks across the UK.• Managed and mentored 1 Office Manager and 3 Area Managers and a team of 105 SIA Licenced parking and security operatives to a proficient and expected standard to deliver activities in line with contractual KPI’s and SLA’s• Created reporting systems to demonstrate change which influenced performance and outcomes. Recreated, through communication, transparency and demonstrable performance achievements a trust and confidence within the client. Show less

Bedford Hospital Nhs Trust

• Management responsibility for the provision of parking and security at Bedford Hospital, direct line management of a Contract Manager and a team of 15 SIA licenced operatives. • Project managed contract start-up incorporating TUPE of staff, transfer of equipment and the start-up of operational and commercial contract agreements in-line with agreed contract KPI’s and SLA’s.• Commercial responsibility including full P&L account management.

Kettering General Hospital Nhs Trust

• As the owner of the contract, responsible for the commercial and operational performance of the contracts to ensure outcomes were met and exceeded the commercial and operational expectations of the client, APCOA Services Group and Stakeholders.• Plan and direct the parking, security and additional FM services of 15 APCOA SIA licenced operatives to ensure compliance with KPI standards and operating procedures and SLA’s. Create and implement action plans to address areas of under… Show more • As the owner of the contract, responsible for the commercial and operational performance of the contracts to ensure outcomes were met and exceeded the commercial and operational expectations of the client, APCOA Services Group and Stakeholders.• Plan and direct the parking, security and additional FM services of 15 APCOA SIA licenced operatives to ensure compliance with KPI standards and operating procedures and SLA’s. Create and implement action plans to address areas of under performance.• Identify opportunities to increase revenues, including the development of tariff proposals to the client. Manage controllable costs. Increase additional revenue through offering additional services to the client.• Attend regular meetings with clients. Build excellent, robust and beneficial relationships.• Develop creative and innovative operational proposals which extend the scope of APCOA’s services with the client and/or improve the efficiency of APCOA’s current service standard. Show less

North Staffordshire

• Seconded to address operational stability within the parking and security service delivery, re-establish client relationship and operational and commercial performance, turning a challenging contract into profit returning an additional £350K of revenue and gaining a 5 year contract extension.

United Arab Emirates

Employed within the VEDC as a Military Advisor within a new project catering for Emirate Youths between the ages of 14-21. Appointed to advise and assist UAE Military and Civilian Staff with the implementation of new working practices encompassing military training using military ethos as a vehicle for stability and progression.

The Royal Anglian Regiment

Completed a varied and worthwhile 23 year career in the Infantry attaining a final rank of Warrant Officer Class 2. Awarded several Operational Service Medals including Northern Ireland and Afghanistan, also awarded the Long Service & Good Conduct Medal for an unblemished and full career.

Education record

Education & Membership: • NVQ 4 Diploma in Administrative Management from the Institute of Leadership & Management (ILM) • A member.

Education record