Robert Sheldon Email & Phone Number

Mt. Arlington, NJ

Responsible for attending to guest needs; also run the Night Audit programs.

• Worked on the Schools & Libraries “e-rate program”, a Federal program administered by the company.
• Audited and reviewed applications from schools and libraries all around the country, using a multitude of criteria, to determine their eligibility for funding, including those for high-dollars in large, major cities.
• Kept informed on a multitude of procedural changes from year-to-year, and accurately applied them to the reviewing process.
• Extremely high accuracy in processing applications, with minimal errors.
• Excellent rapport with both internal and external customers.
• Served as a coach for an application review team, communicating any procedural changes or needed clarifications.

• Influenced a pilot group in its transition of several AOS Peripheral applications to a Prudential unit in Ireland, including the creation of a checklist, which was vital to the transition. The pilot was considered a.
• Participated in the Quality Assurance process (QA), including writing project management documents (business and software requirements, master, unit and system test plans for various application changes) and providing.
• Maintained many AOS Peripheral accounting programs for Y2K compliance, and the introduction of the New York Variable Universal Life product, which required a front-end replacement of Prudential’s General Ledger System.
• Converted the AOS Dividend Table programs to the Change Man platform. Also helped in processing these programs for the 2000 AOS Dividend rate revision.

• Centralized the New Business Agency Status Record in the Corporate Satellite office in Roseland. These file are maintained in production in three locations around the country. Initiated a project to combine these files.
• Wrote several programs for the Client Acquisition Project (CAP) which provided various departments with information on various insurance contracts, such as Call-backs, Business Quality, and Multiple Proceeds.
• Helped to design a system and programs to track percentage of insurance policies sold by agent that were still in force. Was part of a team which received a Quality Service Leader award.
• Communication with wide range of in-house customers at various levels in the company.
• Wrote a program to match and merge various New Business outputs (contracts, policy schedule, riders and endorsements) into one print stream. Also designed a print utility to print them on the local laser printer and to.
• Interaction with contract section and quick turnaround in service resulted in a Quality Service Leader award.

Bachelor'S Degree, Business Administration And Marketing

Activities and Societies: Council on International and National Affairs (CINA); Student Intramural Leisure Council (SILC).

Education record