Robert Shiue Email & Phone Number

Taipei City, Taiwan, Taiwan

Taipei City, Taiwan

AI Applications Delivery====- Delivered the 1st Responsible Ai Toolkit for the trustworthy of ML and LLM applications in Taiwan financial industry. ( https://www.ithome.com.tw/news/165210 )- Coordinated external consultants and internal cross-functional teams to build the entire MLOps system- Product discover, development, and delivery of Chatbot application for Cathay Credit Card issues. Used LLM and RAG(Retrieval Augmented Generation). Used AWS ECS, ECR and Jenkins to… Show more AI Applications Delivery====- Delivered the 1st Responsible Ai Toolkit for the trustworthy of ML and LLM applications in Taiwan financial industry. ( https://www.ithome.com.tw/news/165210 )- Coordinated external consultants and internal cross-functional teams to build the entire MLOps system- Product discover, development, and delivery of Chatbot application for Cathay Credit Card issues. Used LLM and RAG(Retrieval Augmented Generation). Used AWS ECS, ECR and Jenkins to build the CI pipeline for chatbot service. Successfully serving 300~500 internal members.- Lead cross-functional team to design and build Responsible AI product. Show less

Taipei City, Taiwan

Data Products Delivery====- Successfully delivery 2 new products.- Product design, visual design, and detailed system design of both frontend and backend modules.- Implemented product API that integrates Kubeflow and serves web clients.- Served as project manager, working with contractors and QA team.- Built CI/CD piplines with Gitlab, AWS ECS and App Runner.

Taipei, Taiwan

Customer Development====================- Efficient listening and interview skill to discover customers' pain points.- Successfully built cross-department customer network, from zero to 10. E.g. Cathay Holdings, Cathay Bank, Cathay Life.- Dedicated to Fintech and Big-Data technology and market research.Product Development====================- Managed all Fintech products of the Lab: + AutoMLab - Efficient, automated machine-learning Python library. +… Show more Customer Development====================- Efficient listening and interview skill to discover customers' pain points.- Successfully built cross-department customer network, from zero to 10. E.g. Cathay Holdings, Cathay Bank, Cathay Life.- Dedicated to Fintech and Big-Data technology and market research.Product Development====================- Managed all Fintech products of the Lab: + AutoMLab - Efficient, automated machine-learning Python library. + Beaver - Tiny, fast, portable Big-Data analysis platform + All-in-one, out-of-box, ML toolkit for Cathay groups + Mole - User-friendly, fast ETL tool + Tumblebug - Automated data feature search tool + Whale - Stream processing framework- Developed all product strategies based on the customer development, and Lab's research.- Created and maintained all product design, and specifications(user stories, use cases etc,.).- Coordinated all development team schedule and resources.Product Delivery====================- Delivered AutoMLab 1.1, successfully generating better market promotion list (increase 8~10% AUC, saved 50% time-consuming)- Delivered AutoMLab 1.2, able to run faster LightGBM (improve 25% training speed)- Beaver 1.0 successfully released, serving portable, small data projects of Cathay Life and Health. - Mole successfully served as primary ETL pipeline in main Cathay data platform.- Whale 1.0 successfully released for Cathay Shield project.AutoMLab 1.0====================- Won "Best Technology Award" in DDT of Cathay Group.- In 9 months, we successfully built it from scratch and shipped it.- This tool has automatically built 100~120 data models and feature-importances for the data analysts. It greatly reduces model build-time, saving 100%~200% man-days, due to our workflow optimization.Mentorship=========- Build a complete workflow to help team members adapt.- Coach teams for product operation and maintenance.- Guide teams to run agile development. Show less

Taiwan

- Served as project lead for a new table game, Lucky Bull(Niu Niu), which is 95%-99% on schedule and go live on 2/21/2019. This game creates exceptional profits than slot games due to the well-designed game engine, flow, and UX by the team.- Introduce better UX(user experience) testing/design mechanism to improve the usability of table game clients, also leveraging video to analyze and prove.- Lead visual designers and QA doing UX solution.- Lead and coordinate a new promotion… Show more - Served as project lead for a new table game, Lucky Bull(Niu Niu), which is 95%-99% on schedule and go live on 2/21/2019. This game creates exceptional profits than slot games due to the well-designed game engine, flow, and UX by the team.- Introduce better UX(user experience) testing/design mechanism to improve the usability of table game clients, also leveraging video to analyze and prove.- Lead visual designers and QA doing UX solution.- Lead and coordinate a new promotion project for AgileSlot games, resulting in a 10~15% sale improvements. - Design and implement an automatic notification system with ELK and Skype bot for application issues, saving 100% human time.- As coordinator of the management system of content-delivery-network(CDN) with another team.- Manage and maintain ELK system for application logs analysis.- Manage and design new table games, Blackjack and NiuNiu.- Deliver another new 2 slot games. Show less

Taiwan

2017 ~ 2018 ============1. Successful product integrations and communication between business partners - Integration, testing and maintenance - Documentation improvements 2. Promotion product design and development - Tournament system - Dragon/Tiger board system3. Product delivery management and enhancement - Save 50% time-spent by smarter delivery process for version changes4. System logging improvement, using ELK5. Successfully… Show more 2017 ~ 2018 ============1. Successful product integrations and communication between business partners - Integration, testing and maintenance - Documentation improvements 2. Promotion product design and development - Tournament system - Dragon/Tiger board system3. Product delivery management and enhancement - Save 50% time-spent by smarter delivery process for version changes4. System logging improvement, using ELK5. Successfully build and deliver more Mobile-HTML slot game clients Show less

Taiwan

2016 ~ 2017=================1. Successfully build and deliver 10+ Mobile-HTML and Flash slot game clients. The number of spins grows up to 150K ~ 200K a day.2. Fasten delivery and change speed: build a new deployment pipeline to delivery game clients. For now one product release needs 1~3 minutes (was 3~5+ minutes), reducing time-spent 75%~100%. Use technologies: Jeknins/Jenkins Pipeline/Artifactory/Ant/Groovy.2015 Sep ~ 2016 Feb.=================1… Show more 2016 ~ 2017=================1. Successfully build and deliver 10+ Mobile-HTML and Flash slot game clients. The number of spins grows up to 150K ~ 200K a day.2. Fasten delivery and change speed: build a new deployment pipeline to delivery game clients. For now one product release needs 1~3 minutes (was 3~5+ minutes), reducing time-spent 75%~100%. Use technologies: Jeknins/Jenkins Pipeline/Artifactory/Ant/Groovy.2015 Sep ~ 2016 Feb.=================1. Build a deployment pipeline based on Continuous Delivery pattern, leveraging with Jenkins, ANT, Ivy, Jenkins and Artifactory(an artifact repository).This deployment pipeline can finish a software build in less than 5 mins. Before this system, we had to take 1.5~2 hours. The deliver speed is 30+ times faster than before.2. Remake live-casino gaming clients(web/desktop/mobile) by using ActionScript, Starling, FeatherUI. Greatly improve user experience with faster loading speed(approx 100% faster), faster reacting and smaller file size.3. Redesign and deliver in 3 months for the new game client with better design pattern( e.g. Factory,Value object...),and IoC( RobotLegs). Issue and bugs are dramatically reduced in this product.2014 Mar. ~ 2015 Sep.=================Comprehensive design and build for online gaming client(slot machine). Successfully build a much more testable and maintainable client by leveraging Object-oriented, Test-Driven and varies frameworks with Actionscript/Flash/Flex. Able to automate unit tests and integration tests against game logic and game client.Develop and test several modules of game system back-end by using C# and .NET MVC. Compose 1-click build-test-deploy-script for continuous integration. Show less

Hybrid

Built and maintained the 100% Flex-based Cynergy intranet. The system had managed the entire business process, including sales, financials, time-sheet, clients, projects, scheduling, employees and so on.It has collected 1,000,000+ work logs, and served 500+ of clients/projects. It can also generate many kinds of reports and charts, displaying sophisticated numbers and facts, that is, the business intelligence.