As Senior Business Analyst, I have played a pivotal role in several large-scale software development projects:• Support360 - Lead the discovery, technical / functional design, and implementation (including hands on training across SA) for this case management application tailored specifically for DfE, resulting in greater efficiencies, automated processes, reduced wait times and increased visibility / reporting capabilities and data governance across the department. • IE Central – Lead the discovery, technical / functional design and project managed the implementation of this CRM and quote management solution for International Students commencing study in South Australia. • Incident360 – Lead the functional design for DfE’s critical incident management system.

As Business Analyst, I was a key resource within the digital transformation program and worked across various successful projects:• Member Management – facilitated workshops with key stakeholders and gathered business requirements throughout the design and implementation stages of the CRM replacement to Salesforce.• Lending – Technical design / analysis of the upgrade to a new lending platform and change of credit bureau. Showcased solutions to key stakeholders, including executive leadership.

As Test Analyst, I lead the testing across several software development projects:• Member Management – managed UAT for the Salesforce CRM replacement. Created test plans, test scripts, and documented results.• Lending – Developed test cases and performed system and system integration testing.• Core Banking – Managed testing and analysed technical requirements for mandated changes to Visa, eftpos and Osko payments platform. • Mobile App – Performed System Testing, UAT, PVT & regression testing for new app functionality.

As Lender/Loans Delivery Officer, I assessed processed loan applications, via face to face, online and call centre channels. My responsibilities included analysing creditworthiness, affordability and ensuring compliance with regulatory requirements.

As Sales Consultant, I regularly exceeded targets through face to face sales. I implemented a new stock control system / process and increased the company's online / social media presence by managing the digital marketing channels.