Kristina Roberts Email & Phone Number

Provo, Ut, Us

Spanish Fork, Utah, United States

Supporting and enhancing operational excellence strategy across the company by defining and driving business transformation, streamlining operations, and building new solutions to simplify business processes and deliver on strategic directives.

Provo, Utah Area

Provo, Utah

Orem, Utah

Oversees Customer Experience including Customer Care, Scheduling, Call Center, and other Care functions. Oversees the Sales Support team as well as Account Processing teams.

Pinnacle Security Llc

• Developed incentive performance plan, which resulted in a 23% increase in collected funds in first quarter implemented• Directed cross functional culture directive that Increased productivity and employee satisfaction by 15% overall• Developed agent productivity reports and increased agent productivity onaverage of 22% per agent• Implemented the creation of vendor contracts for 3rd party collection agencies• Proposed and published metrics and KPIs to be incorporated into monthly financials and scoreboards• Implemented automation of dialer and mailing system reducing headcount by 35%

• Increased team performance by 17% in the first quarter of starting as supervisor• Developed reporting to track collector rating and performance• Received performance award after maintaining top collection team for five consecutive months• Implemented training and coaching programs to help quality of calls and client satisfaction

Roosevelt Golf Course

Snack Bar Manager / Event Caterer; Managed entire staff of events and cashiers for the snack bar. Successfully initiated and implemented on site catering which resulted in 30% increase to the bottom line. Resolved guest complaints. Created repeat business by developing long-term relationships with regular customers. Supervised and coordinated dining room activities and employee schedules. Enforced safety procedures in accordance with facility policies and government regulations.