• Worked with the CEO to determine the IT goals of the company.• Prepared long and short-range plans for application selection, systems development and acquisition of the resources needed to support them. • Established and maintained relationships with contractors and equipment suppliers.• Developed and maintained Information Technology security guidelines and systems for multiple platforms.• Created a series of educational training sessions for all employees to increase both productivity and cyber security awareness.• Managed a team of consultants, programmers, developers and technicians • Supervised the administration and maintenance of the company’s infrastructure. • Managed troubleshooting, systems backups, archiving, and disaster recovery and provided support when necessary.• Evaluated the existing information technology needs of all departments; proposed recommendations to maintain and improve the quality of service; planned, coordinated and implemented improvements in service.• Migrated the Windows AD infrastructure from SBS 2003 to Windows Server 2012.• Migrated the email system from on-premises Exchange 2007 to hosted Office 365. • Worked with the Finance team to rollout Argus Enterprise 11.6. Including SQL server setup, software installation, and rights management.• Maintained hardware inventory using both PDQ Inventory and Spiceworks.• Developed software and update packages using PDQ Deploy in order to maintain consistent version of all software throughout the organization.• Worked with the Office Manager to develop a Business Continuity plan for the company.• Converted the company’s site-to-site VPN with no QoS or redundancy to a fully redundant MPLS with QoS.

• Developed and implemented the security concepts, policies, and procedures to ensure the company met SOX and FINRA standards, and handled all audit requests from SOX and FINRA.• Managed the projects to absorb two different companies. This included all information technology systems.• Project lead on three different email migrations bringing over 300 domains and 2000 email addresses from various platforms into multiple Office 365 tenancies.• Served as project manager for multiple company initiatives, including Docupace paperless workflow management system, full disk encryption (Dell DDPE), and email boundary protection(Proofpoint).• Guided the technical support team to a 36% percent increase in support tickets, while maintaining first call resolution and agreed upon SLAs.• Helped direct reports set, maintain, and achieve goals both inside and outside the company.• Responsible for creating and managing the department budget, including working directly with vendors to improve pricing and maximize ROI.• Helped to develop the company’s Business Continuity Plan.

• Fielded level 2/3 support calls, maintained desktop infrastructure, including software and Windows updates, Windows OS upgrades, and maintenance of the company’s website.• Responsible for maintaining and upgrading all network hardware including firewalls (Sonicewall) and switches (HP). This also included maintaining the companies email server (Imail) and server hardware, including the migration of servers from Server 2003 to Server 2008 r2.• Installed and managed the security applications for the company, including Sonicwall firewalls, Symantec Endpoint Protection, and Postini boundary protection.• Maintained Active Directory, DNS, Group Policy, DHCP, print sharing, and file sharing for the network.

• Team lead when working with the engineering team and/or IT Director on numerous projects. Including moving active directory maintenance to the Service Desk, moving to an offsite data center, and moving from Track-IT to CA Unicenter for ticket tracking.• Responsible for running Service Desk reports and providing updates to management on the performance of the team.• Worked with the engineering team in the setting up of our Data Center when it was moved off site. Including setting up servers and troubleshooting problems as they were brought online.