Robert Smisl Email & Phone Number

Slovenia

Maribor, Slovenia

- Coordination of the project Platform for automation and botization of operational processes in customer technical support care with solution Digital assistant Maks.- Coordinate project management activities, resources, equipment, and information.- Liaise with clients to identify and define requirements, scope, and objectives- Assign tasks to internal teams and assist with schedule management- Analyze risks and opportunities- Monitor project progress and handle any issues that arise- Create and maintain comprehensive project documentation, plans, and reports- Ensure standards and requirements are met through conducting quality assurance tests

Maribor, Slovenia

- Expecting to take ownership and research with customers to fully diagnose issues, and then to develop creative solutions and respond within established Service Level Targets- Escalating unresolved issues with thorough documentation as required, maintaining ownership of issue through resolution- Help maintain a knowledge base of best practices, known issues, and solutions and extend support infrastructure with providing suggestions for continual improvement- Ensuring Service Level Targets are maintained and adhered to.- Communicate and collaborate with stakeholders, customers and upper management- Work as part of a dynamic Agile team to develop and deliver our team scheduling solution

Maribor, Slovenia

- Managing the Technical Support team and evaluate the performance- Keeping track of the team’s performance, and improving it.- Establish best practices through the entire technical support process- Analyze situations and determine resources needed to solve them- Defining goals for the support team, and devising a strategy to attain them.- Ensure ongoing training for tech support staff; advise tech support staff on career planning; maintain and analyze training records

Maribor, Slovenia

- Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments- Investigating and solving customers' problems, which may be complex or long-standing, that have been passed on by customer service assistants- Analyzing statistics or other data to determine the level of customer service- Improving customer service procedures, policies, and standards- Involvement in staff recruitment and appraisals- Training staff to deliver a high standard of customer service

Maribor, Slovenia

- Taking ownership of customer issues reported and seeing problems through to resolution- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams- Document technical knowledge in the form of notes and manuals- Research, reproduce, troubleshoot, and solve highly challenging technical issues- Manage daily support shift turnover meetings and hand-off of critical issues between shifts

Maribor, Slovenia

- Responsible for managing incidents ensuring that the right resources, actions, and plans are in place to restore service as quickly as possible- Analyze Incident trends to identify existing environmental risks and potential impacts to service- Delivering quality, ensuring customer satisfaction is maintained at all times, with outcomes monitored and embedding a culture of continuous improvement that results in added value- The maintenance of data and information held in the supporting Service Management tools

Maribor, Slovenia

- Provide technical support to customers with a goal of resolving the issue the first time around- Research and investigate customer technical issues to resolve in order to meet service level agreements- Cover shifts, including some weekends when required in order to provide a 24/7 support operation- Liaise with level 2 Technical Support Engineers in order to resolve technical issues that can not be resolved by the Tier 1 team- Understand support processes and escalation processes- Communicates with Field Service Engineers regarding the status of all orders being worked by the outside support teams

Maribor, Slovenia

Access network - Customer Services Operations.Responsible for the installation and maintenance of Phone and Internet Services (PSTN, ISDN) for commercial and residential customers. Assists in the installation, provisioning and maintenance of various types of CPE and services.

Maribor, Slovenia

- Cable management installation- The construction and installation of electrical control panels and systems- Maintaining electrical services throughout the factory and offices- Install, maintain, modify and repair all domestic electrical systems and associated electrical equipment