Robert Smith Email & Phone Number

Coventry, United Kingdom

My key achievement in this role has been helping to turn the shop from a loss maker into a profit maker during the financial year 2017-18Ensuring stock is generated over the door by members of the public and ensure donors sign up to the Gift Aid scheme.Ensuring any safeguarding issues are escalated to senior management and the relevant safeguarding teamsEnsuring all stock is sorted and priced before going onto the Store floor.Use of Barnardo's IT systems daily, including the… Show more My key achievement in this role has been helping to turn the shop from a loss maker into a profit maker during the financial year 2017-18Ensuring stock is generated over the door by members of the public and ensure donors sign up to the Gift Aid scheme.Ensuring any safeguarding issues are escalated to senior management and the relevant safeguarding teamsEnsuring all stock is sorted and priced before going onto the Store floor.Use of Barnardo's IT systems daily, including the Microsoft Office packages. Achieving profit targets by maximising sales and minimising costsEnsure the sales floor layout is as per the current sales analysis guidelines in conjunction with my line manager and area manager.Adhere to Gift Aid procedure when processing Gift Aided donations.Working in a wide-ranging team with members of staff and volunteersEnsuring all weekly taking’s figures are reconciled and any discrepancies accounted for and reported to the shop and area manager with the reasons whyBeing the second named key holder with the Police.Liaising with internal stakeholders such as the shop manager and area manager to report any maintenance or health and safety issues in the shopActing up in shop manager’s absence to run the store due to annual leave or at short notice due to sickness Show less

Coventry, United Kingdom

• Advising and helping people as they shop.• Answering customer enquiries.• Keeping an eye on the security of the shop.• Operating the till and dealing with various types of payment.• Preparing stock for sale by hanging, sizing, steaming and labelling each item.• Talking to customers and making them feel welcome in the shop.

Coventry, United Kingdom

I was responsible for the sale of on average over thirty match day programmes at each Coventry City Football Club home match day. This equated to me having handling up to and above ninety pounds in cash at each match.I also interacted with the fans of Coventry City Football Club and the team they were playing, this was during the sale of the match day programmes and when if needed giving them directions around the ground. This also involved the safe handling and moving of large stands… Show more I was responsible for the sale of on average over thirty match day programmes at each Coventry City Football Club home match day. This equated to me having handling up to and above ninety pounds in cash at each match.I also interacted with the fans of Coventry City Football Club and the team they were playing, this was during the sale of the match day programmes and when if needed giving them directions around the ground. This also involved the safe handling and moving of large stands through crowds with up to three boxes with up to one hundred programmes each in them.My key achievement in this role was the sale of over one hundred and eighty match day programmes during a two hour period. This equated to me taking over three hundred and fifty pounds for the club, during those two hours. Show less

Mental Health First Aid And Mental Health Advocacy In The Workplace, Level 2

I completed a Level 2 Certificate in Mental Health First Aid and Mental Health Advocacy In The Workplace during the first UK lockdown

Business Administration And Management, Business Administration And Management, 2.1

Activities and Societies: I was a member of the gaming society FRAG (Football Racing Action Gaming) I studied this course as a top up.

Hnd Business, Business Administration And Management, General, Distinction

Activities and Societies: I was the class representative during the second year of the HND. Year 1: Business Environment, Managing.

Btec National Certificate In Business, Business Administration And Management, General, Distinction Distinction (Equivalent To 2 A-Levels)

Education record

Four GCSES Including Maths and English