Robert B. Smith Email and Phone Number
Robert B. Smith work email
- Valid
- Valid
Robert B. Smith personal email
- Valid
Robert B. Smith phone numbers
Vice President | Quality | Regulatory | Operational Excellence | Robert Smith | robertsmith5725@gmail.com | Operations | Manufacturing | PrivacySTRATEGY ★ INNOVATION ★ RESULTSAs a Senior Quality Executive I develop global quality strategy and initiatives and direct regulatory affairs. With more than 20 years of progressively responsible experience launching and growing global quality organizations, building partnerships and improving customer satisfaction while driving down costs, I know what it takes to consistently deliver bottom line results. My motto is, “Think globally and work collaboratively.” EXPERTISE INCLUDESCreating operational excellenceDeveloping global quality and regulatory strategiesManaging global direct and outsourced manufacturing Delivering quality and regulatory compliance due diligence Designing and implementing “Best-in-Class” escalation management HIGHLIGHTS☑ With goal of improving operational efficiencies, developed 3-year comprehensive quality improvement strategy directed at suppliers, product development, production, installation and service, QMS, regulatory compliance and quality culture.☑ Established strategic quality improvement initiatives that resulted in 50% improvement in product quality within 2 years. ☑ Designed and executed a strategy reducing warranty costs by over $30M, achieving highest level of customer satisfaction in product line history.☑ Implemented formal QA program and structured processes at high volume production facility delivering 1M+ products daily to recapture more than a half million dollars in rework and lost sales. ☑ Drove “Best-in-Class” product escalation process ensuring timely and accurate communication to all partners and quick resolution of major factory and field issues.CONTACT INFORMATION: robertsmith5725@gmail.comKEYWORDSExecutive Management regulatory M&A quality warranty R&D engineering supplier healthcare manufacturing consumer escalation ISO operations environmental
A-Dec Inc.
View-
Supplier Quality EngineeringA-Dec Inc. Dec 2022 - PresentNewberg, Or, Us
-
Executive Management (Quality, Customer Experience, Product Compliance, Privacy And Security)Rs Consultants Dec 2019 - PresentC-Suite and Senior leadership consulting for Quality Management Systems, Product regulatory compliance, HIPPA Privacy and Security,... Providing solutions to improve quality and customer satisfaction, reduce warranty. Developed lean six sigma processes improvement programs. Implemented supplier quality management solutions. Developed programs for organizations create a strong culture of quality
-
Senior Quality Manager - MacApple Aug 2018 - Nov 2019Cupertino, California, UsDeveloped an improved quality strategy for all Mac products to achieve a higher level of customer satisfaction while reducing warranty costs. Improved the Ongoing Reliability Strategy to optimize effectiveness of detection of potential field issues while minimizing costs. Developed the data analytics function for Worldwide Mac products. Re engineered the Mac early look program (EFFA) capturing, analyzing and driving improvements immediately after a product launch. Significantly improved the process with clearer decision criteria and goals, roles and responsibilities, and more effective executive reviews. -
Vice President Global Quality And Regulatory AffairsOmnicell Mar 2011 - Aug 2018Fort Worth, Texas, UsDevelop and implement worldwide corporate quality strategy. Architect and lead quality and regulatory affairs functions. Work closely with executive team on strategic initiatives impacting quality, compliance and privacy. Drive product escalation, direct HIPAA and regulatory compliance, and develop and manage world-class quality and compliance team. Deliver quality and regulatory due diligence for potential acquisitions. Manage overall quality of high volume production facilities. Collaborate with engineering, product marketing, manufacturing and field operations to achieve company objectives. • On track with first year implementation of three-year quality strategy; focus is on faster resolution of customer issues, reduction of product quality issues, elimination of repeat offenders, and full regulatory compliance.• Improved critical escalation process closing 19 critical product issues within first 12 months and reducing closure time by 30%. • Led quality and regulatory portion of M&A due diligence and developed integration strategy for $200M acquisition, the largest in company history. • Earned 2013 Chairman’s Award for delivering outstanding results.• Developed patient privacy/security strategy and support processes which increased awareness of patients’ protected rights and significantly reduced company liability. • Led recovery of major HIPAA protected health information breach; successfully managed investigation, logistics, notification and corrective action plan. Improvement process 80% complete. -
Engineering Executive (Quality, Product Support, Customer Management, Warranty)Consultant Nov 2009 - Mar 2011Expert consultant specializing in software and hardware Quality management, Warranty cost management, Service delivery strategies and solutions, Process improvement and , Operational excellence programs
-
Senior Director Of Engineering - Quality, Warranty And Customer SatisfactionHp Oct 2005 - Nov 2009Palo Alto, Ca, UsLed Consumer Desktop PC customer experience and quality department for $6B business. Developed and launched strategic initiatives that reduced warranty costs, improved quality and positively impacted customer satisfaction. Oversaw quality management, service engineering, service NPI, new product training, software support tools, rich media (print, web, videos, forums), third level product support, escalation management, service and product diagnostics, product and support customer experience.• Developed quality strategy achieving 55% improvement. • Established groundbreaking partnership with Microsoft reducing call rates by 30%; addressed quality issues with Windows and HP software. Program adopted across consumer business segment.• Transformed self-help tools and solutions reducing customer calls by 20%. • Devised quality and support strategies for emerging businesses — digital connected TVs, extreme gaming and entertainment living room PCs. -
Director Of Engineering Quality, Customer Experience, And Service EngineeringHp 1994 - Sep 2005Palo Alto, Ca, UsHeld leadership responsibility for Consumer PC Total Customer Experience (TCE), quality improvement, level 3 product engineering support team, field and factory product escalations management, and CPC’s end-to-end diagnostic program. Tasked with three-fold mission of reducing warranty costs, improving quality of consumer PC products and increasing customer satisfaction. • Led the strategic improvement of the engineering strength of support side of business. Established strong partnership with R&D focusing on design for quality and design for supportability programs.• Designed comprehensive product troubleshooting program saving over $20M per year in warranty costs.• Improved customer satisfaction by more than 50% within 3 years.• Spearheaded adoption of design issue management system providing comprehensive solution for HP and its development partners.• Renegotiated multi-million dollar software contract achieving an 18% cost reduction while developing a strong long term win-win partnership.
-
R&D Manager - Worldwide Product Quality EngineeringHp Oct 1994 - Oct 2000Palo Alto, Ca, UsIn just four years, launched and grew multi-billion dollar global quality organization that supported a fast paced, cutting edge and extremely dynamic retail PC business. • Built innovative quality department from scratch for new high volume, low margin, retail consumer business.• Delivered “Best in Class” quality while driving down product qualification costs and improving speed and flexibility. • Developed and implemented end-to-end software quality strategy and processes.• Introduced quality culture into entrepreneurial/start-up environment. • Constructed product compatibility program across all consumer product lines. Garnered support from key consumer quality and software executives ensuring program success.
Robert B. Smith Skills
Robert B. Smith Education Details
-
Uc Santa BarbaraEngineering -
Palo Alto High School
Frequently Asked Questions about Robert B. Smith
What company does Robert B. Smith work for?
Robert B. Smith works for A-Dec Inc.
What is Robert B. Smith's role at the current company?
Robert B. Smith's current role is Executive Management (Quality, Customer Experience, Product Compliance, Privacy and Security) at RS Consultants.
What is Robert B. Smith's email address?
Robert B. Smith's email address is ro****@****ail.com
What is Robert B. Smith's direct phone number?
Robert B. Smith's direct phone number is 5.5*****
What schools did Robert B. Smith attend?
Robert B. Smith attended Uc Santa Barbara, Palo Alto High School.
What skills is Robert B. Smith known for?
Robert B. Smith has skills like Program Management, Cross Functional Team Leadership, Process Improvement, Integration, Product Development, Management, Quality Management, Strategy, Product Management, Manufacturing, Quality Assurance, Leadership.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial