Supplier Quality Engineering
Current
Dec 2022 - Present
AeroLeads people directory · profile
Robert B. Smith Email & Phone Number
Executive Management (Quality, Customer Experience, Product Compliance, Privacy and Security) at RS Consultants
at
A-dec Inc.
1 work email found
@a-dec.com
2 phones found area 650
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Executive Management (Quality, Customer Experience, Product Compliance, Privacy and Security) at RS Consultants
Location
Lake Oswego, Oregon, United States
Who is Robert B. Smith? Overview
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Quick answer
Robert B. Smith is listed as Executive Management (Quality, Customer Experience, Product Compliance, Privacy and Security) at RS Consultants at A-dec Inc., based in Lake Oswego, Oregon, United States. AeroLeads shows a work email signal at a-dec.com, phone signal with area code 650, and a matched LinkedIn profile for Robert B. Smith.
Robert B. Smith previously worked as Supplier Quality Engineering at A-Dec Inc. and Executive Management (Quality, Customer Experience, Product Compliance, Privacy and Security) at Rs Consultants. Robert B. Smith holds Bs Ee/Ce, Engineering from Uc Santa Barbara.
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Email format at A-dec Inc.
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{first_initial}{last}@a-dec.com
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Profile bio
About Robert B. Smith
Vice President | Quality | Regulatory | Operational Excellence | Robert Smith | robertsmith5725@gmail.com | Operations | Manufacturing | PrivacySTRATEGY ★ INNOVATION ★ RESULTSAs a Senior Quality Executive I develop global quality strategy and initiatives and direct regulatory affairs. With more than 20 years of progressively responsible experience launching and growing global quality organizations, building partnerships and improving customer satisfaction while driving down costs, I know what it takes to consistently deliver bottom line results. My motto is, “Think globally and work collaboratively.” EXPERTISE INCLUDESCreating operational excellenceDeveloping global quality and regulatory strategiesManaging global direct and outsourced manufacturing Delivering quality and regulatory compliance due diligence Designing and implementing “Best-in-Class” escalation management HIGHLIGHTS☑ With goal of improving operational efficiencies, developed 3-year comprehensive quality improvement strategy directed at suppliers, product development, production, installation and service, QMS, regulatory compliance and quality culture.☑ Established strategic quality improvement initiatives that resulted in 50% improvement in product quality within 2 years. ☑ Designed and executed a strategy reducing warranty costs by over $30M, achieving highest level of customer satisfaction in product line history.☑ Implemented formal QA program and structured processes at high volume production facility delivering 1M+ products daily to recapture more than a half million dollars in rework and lost sales. ☑ Drove “Best-in-Class” product escalation process ensuring timely and accurate communication to all partners and quick resolution of major factory and field issues.CONTACT INFORMATION: robertsmith5725@gmail.comKEYWORDSExecutive Management regulatory M&A quality warranty R&D engineering supplier healthcare manufacturing consumer escalation ISO operations environmental
Listed skills include Program Management, Cross Functional Team Leadership, Process Improvement, Integration, and 30 others.
Current workplace
Robert B. Smith's current company
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8 roles · 32 years
Robert B. Smith work experience
A career timeline built from the work history available for this profile.
Executive Management (Quality, Customer Experience, Product Compliance, Privacy And Security)
Current
Rs Consultants
C-Suite and Senior leadership consulting for Quality Management Systems, Product regulatory compliance, HIPPA Privacy and Security,... Providing solutions to improve quality and customer satisfaction, reduce warranty. Developed lean six sigma processes improvement programs. Implemented supplier quality management solutions. Developed programs for.
Dec 2019 - Present
Senior Quality Manager - Mac
Developed an improved quality strategy for all Mac products to achieve a higher level of customer satisfaction while reducing warranty costs. Improved the Ongoing Reliability Strategy to optimize effectiveness of detection of potential field issues while minimizing costs. Developed the data analytics function for Worldwide Mac products. Re engineered the.
Aug 2018 - Nov 2019
Vice President Global Quality And Regulatory Affairs
- Develop and implement worldwide corporate quality strategy. Architect and lead quality and regulatory affairs functions. Work closely with executive team on strategic initiatives impacting quality, compliance and.
- On track with first year implementation of three-year quality strategy; focus is on faster resolution of customer issues, reduction of product quality issues, elimination of repeat offenders, and full regulatory.
- Improved critical escalation process closing 19 critical product issues within first 12 months and reducing closure time by 30%.
- Led quality and regulatory portion of M&A due diligence and developed integration strategy for $200M acquisition, the largest in company history.
- Earned 2013 Chairman’s Award for delivering outstanding results.
- Developed patient privacy/security strategy and support processes which increased awareness of patients’ protected rights and significantly reduced company liability.
Mar 2011 - Aug 2018
Engineering Executive (Quality, Product Support, Customer Management, Warranty)
Consultant
Expert consultant specializing in software and hardware Quality management, Warranty cost management, Service delivery strategies and solutions, Process improvement and, Operational excellence programs
Nov 2009 - Mar 2011
Senior Director Of Engineering - Quality, Warranty And Customer Satisfaction
- Led Consumer Desktop PC customer experience and quality department for $6B business. Developed and launched strategic initiatives that reduced warranty costs, improved quality and positively impacted customer.
- Developed quality strategy achieving 55% improvement.
- Established groundbreaking partnership with Microsoft reducing call rates by 30%; addressed quality issues with Windows and HP software. Program adopted across consumer business segment.
- Transformed self-help tools and solutions reducing customer calls by 20%.
- Devised quality and support strategies for emerging businesses — digital connected TVs, extreme gaming and entertainment living room PCs.
Oct 2005 - Nov 2009
Director Of Engineering Quality, Customer Experience, And Service Engineering
- Held leadership responsibility for Consumer PC Total Customer Experience (TCE), quality improvement, level 3 product engineering support team, field and factory product escalations management, and CPC’s end-to-end.
- Led the strategic improvement of the engineering strength of support side of business. Established strong partnership with R&D focusing on design for quality and design for supportability programs.
- Designed comprehensive product troubleshooting program saving over $20M per year in warranty costs.
- Improved customer satisfaction by more than 50% within 3 years.
- Spearheaded adoption of design issue management system providing comprehensive solution for HP and its development partners.
- Renegotiated multi-million dollar software contract achieving an 18% cost reduction while developing a strong long term win-win partnership.
1994 - Sep 2005
R&D Manager - Worldwide Product Quality Engineering
- In just four years, launched and grew multi-billion dollar global quality organization that supported a fast paced, cutting edge and extremely dynamic retail PC business.
- Built innovative quality department from scratch for new high volume, low margin, retail consumer business.
- Delivered “Best in Class” quality while driving down product qualification costs and improving speed and flexibility.
- Developed and implemented end-to-end software quality strategy and processes.
- Introduced quality culture into entrepreneurial/start-up environment.
- Constructed product compatibility program across all consumer product lines. Garnered support from key consumer quality and software executives ensuring program success.
Oct 1994 - Oct 2000
2 education records
Robert B. Smith education
Bs Ee/Ce, Engineering
Uc Santa Barbara
Education record
Palo Alto High School
FAQ
Frequently asked questions about Robert B. Smith
Quick answers generated from the profile data available on this page.
What company does Robert B. Smith work for?
Robert B. Smith works for A-dec Inc..
What is Robert B. Smith's role at A-dec Inc.?
Robert B. Smith is listed as Executive Management (Quality, Customer Experience, Product Compliance, Privacy and Security) at RS Consultants at A-dec Inc..
What is Robert B. Smith's email address?
AeroLeads has found 1 work email signal at @a-dec.com for Robert B. Smith at A-dec Inc..
What is Robert B. Smith's phone number?
AeroLeads has found 2 phone signal(s) with area code 650 for Robert B. Smith at A-dec Inc..
Where is Robert B. Smith based?
Robert B. Smith is based in Lake Oswego, Oregon, United States while working with A-dec Inc..
What companies has Robert B. Smith worked for?
Robert B. Smith has worked for A-Dec Inc., Rs Consultants, Apple, Omnicell, and Consultant.
How can I contact Robert B. Smith?
You can use AeroLeads to view verified contact signals for Robert B. Smith at A-dec Inc., including work email, phone, and LinkedIn data when available.
What schools did Robert B. Smith attend?
Robert B. Smith holds Bs Ee/Ce, Engineering from Uc Santa Barbara.
What skills is Robert B. Smith known for?
Robert B. Smith is listed with skills including Program Management, Cross Functional Team Leadership, Process Improvement, Integration, Product Development, Management, Quality Management, and Strategy.
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